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December 2023 by Myerna P.
I been coming here for years. There's always a pharmacist if any question. It's open everyday
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December 2023 by Yo Flo
The service is very good. They got my prescriptions to me super fast, and they were not that expensive. I really appreciate the staff. Totally recommend!
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December 2023 by Dave Seif
I am a 56 y/o man with disabilities with walking and with my internal digestive system. I recently had a situation arise whereby I was almost out of the disposable apparatus I am required to have and use daily, AND we were about to start the weekend so I held no illusions as to the predicament I was in.I simply HAD to locate a pharmacy nearby that carries the types of items I need. I knew from experience just where to go. Several years ago when I was new to the demands of the medical condition I have, I found the ONLY place in greater LA that carries a selection of these items. I had found Lorena Pharmacy! These days I rarely have to think about it because my HMO handles it and sends me a large box each month containing everything I need. Unfortunately though, they use one of the large carriers for delivery and this is where I am pushed. Case in point is what occurred that Friday evening. But true to my memory, Lorena Pharmacy was open late and fully able to solve my problem. So I geared up and hopped on two trains and 3 busses in order to get to there location. I showed up, they had the items already bagged and waiting for me to get there. So far so good right?Wrong... Sunday morning when I opened the bag to select the device the mandatory fastening clips were the clips off the following morning, she simply advised me that the clips are sold separately anin the bag. So I immediately called the pharmacy and spoke to the person in charge and explained the situation to her. She listened to me, heard te rush that I was dealing with and then, rather than apologize for the error and have their delivery driver drop off the items on Monday, she simply advised me that I could come down and purchase the clips.This is where my problem lies... The oversight was a result of HER employees mistakes and therefore I see no reason why they can't just deliver the clips to me first thing Monday morning. This would have been a good opportunity to show that Lorena Pharmacy really does care about their customers but instead they squandered the chance to shine and instead, they told me (56 year old disabled veteran currently living with 2 disabilities; one takes all my energy away and the other makes it extremely painful to walk. However, I desperately need the clips so I will get dressed and walk ¼ mile to the bus stop to begin a trip that will literally take me a minimum of 3½ hours to complete.Thanks alot Lorena Pharmacy people,
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December 2023 by Nayeli Morales
First time coming here and I loved it. Medication was ready quick and the clerk Angelica was super kind and helpful when I had questions. They attend you quick and I like that they make you feel comfortable.
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December 2023 by Amber Garcia
Carolina did an excellent job giving customer service. She helped me get my medication so fast and had all the answers to all my questions!!!! will definitely be back :-)
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December 2023 by Maria Ceballos
I pick up my medicine here for my diabetes. Angelica has helped me, she was very professional and kind. She answered all my questions I had. Angelica makes you feel comfortable and welcomed. I highly recommend Lorena’s Pharmacy.
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December 2023 by Maricela Gonzalez (Nena Villalobos)
#1 pharmacy been a customer for 36 yrs and it's been my family pharmacy of choice, with that I can assure the other reviews are defamatory as they have been nothing but excellence they have always assisted me with dealing with my doctors and insurances avoiding me the hassle thank you. I've seen many of the staff grow and go the extra mile for other customers as they've done for me and my family. We always blame the pharmacy when we don't know how health insurances, Pharmaceuticals (OTC), Healthcare works as HIPPA and other policies work. I want to thank ALL staff in Lorena pharmacy primarily to Mr. Jonathan, Mr. Frank, Ms. Angelica, Ms. Rosa for the extradionary effort of dealing with chaotic customers who have put their lives at risk to protect their customers lives, for their caring ways and always resolving my issues with my health insurance issues. For all the services they provide and how they provide it. I drive over 25 miles for this pharmacy I have fought my insurance company to keep them as my pharmacy within contract because they are beyond excellence compare to other pharmacists in which i was forced to use because of how insurances work. As for OTC medications each body respond different as to prescription medication they always fully stocked and always willing to help its a pharmacy u have all in 1 as its a 1 stop pharmacy. I always buy the OTC and stock my own emergency and pharmacy for my family onsite for my home. They are the reason why I will continue to stand with them and against defamatory reviews. They have services that no other pharmacy's don't. Ask them what services they provide. I can continue with this review but will never end to explain and state how wonderful and excellent this pharmacy as the staff is in my life.
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November 2023 by Crystal Valdez
Lorena pharmacy is my go to for anything medical. Their prices are fair and the staff is helpful. Hilda has helped me on many occasions. She is super fast and very friendly. Thank you Hilda!
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November 2023 by Bryan Meza
Great service. Rosita was very helpful and polite. Went for an abdominal binder and was very informative. Highly recommend this place.
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September 2023 by Thomas Baltierra
The Pharmacy staff members are the worst, very unprofessional and don't communicate with each other in order to serve customers properly. I've now been waiting for my insulin to control my diabetes and after nine days I still haven't received it they just don't care. And don't try to resolve issues with Frank the manager he will only tell you to take your business elsewhere. Believe me I was told to do so and imagine I've been a customer of the pharmacy for 50 yrs when the Ball Brothers were in full operation. So now on my tenth day with no insulin Frank the s pharmacy manager has one of his clerks call me to let me know he is refusing me service because he did not like the truth I've written in my review. Oh well I'm relieved to say I don't need to deal with that pharmacy anymore. Frank is very unprofessional and needs to have more compassion towards his cutomers.
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July 2023 by Sultana Gvazquez
I have been leaving around the area/Lorena Pharmacy from about 20 years and my experience with the staffs were great, specially with the staff Angelica. She is very humble and helpful. She always has an smile and make you feel welcome. Thank you for the good and friendly service.
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June 2023 by John K.
I was looking for an eye ointment, and the prices at the chains were super high. I called around to local mom-and-pops, and found that they sold a cheaper generic, and also would price match. So I called two, and comparison shopped. They prices were close, and they did both offer to price-match each other! So, a win for the mom and pops. I ended up going to Lorena simply because it was closer to home, and closer to where I was at the moment (in the parking lot of a big chain drug store).
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June 2023 by Erica A.
I just got off the phone with Carla. I needed a medication refill for my dad and she went above and beyond. She was able to call the Dr office and get an approval right away. This is why my family appreciates the LorenA, because of people like Carla. Hope she gets the recognition she deserves! Thank you!
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June 2023 by Cynthia Ruiz
I’m glad I came in to Lorena Pharmacy they helped me with what I need it I didn’t wait long this pharmacy is my family’s favorite, But this was my first time walking in not disappointed on the way Alexia helped me she answered all my questions and she was highly recommended from family and friends. Thank you Alexia for everything.
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June 2023 by patty holguin
Clerk ALEXIA was nice, friendly and polite. I had a good experience at the pharmacy. Will recommend n return to the pharmacy
