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February 2024 by cognac blockboy
Devonte Devaughn did an outstanding job I was impressed. !
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February 2024 by Ed Sarkissian
Ernesto was great. He was clear, concise, and respected my time. He's also done a great job of following up to ensure everything we need had been taken care of. I'd buy from him and this dealership again.
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February 2024 by Remi A
Man, when I say Frankie is the best consultant you could ever deal with, it’s no joke. This is the 2nd time he’s gone above and beyond to help this single father get into his desired ride with ease. Because of Frankie, my 13yo doesn't have to take the city bus to school, I can get to work easier and we enjoy our ride. Thanks again man. I really do appreciate all you’ve done for me.
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February 2024 by Glenn O'Claray
Very nice looking place on inside wasn't busy the day I went just to service & cashier was very nice
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February 2024 by Frank Sandoval
Deshaun,Adalid were all courteous and very helpful. I've bought 3 jeeps this place was the best as far as customer service goes.Nick the general manager and Rusben finance manager made the buying process very easy.
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February 2024 by Angele McVay
Frankie Frankie Frankie!!!! Frankie Valdez is the best car salesman!!! He was very attentive, answered all my questions, made me feel like i was making the best purchase for myself. He also never made me feel pressured to buy a car. Everything was very authentic and he made me feel so comfortable & i’m so grateful for him. Thank you so much Frankie V for assisting me through the entire process.
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February 2024 by Daniel Keller
I called for service on my dodge after giving my name cell phone number I never got a call back. I will not be referring your company to anyone ever
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February 2024 by star gazer
It was a great experience getting a car here, my sales person was Kenji Getz and if you are looking to get someone who can provide you with an extremely positive attitude while getting your new car, he is the person you are looking for. It was one of the best experiences I’ve had in a a car dealer, no pressure, fair numbers and a very positive vibe from the whole staff. I’m definitely coming back and recommending to my family and friends.
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February 2024 by Kerinia Cusick
Hard to tell if it is incompetence or a shady businessI traded in a vehicle at this dealer because they had a low mileage, hard to find, version of a vehicle that I wanted. Dealing with them has been a nightmare. Here are the facts of my experience with this dealer:1. The vehicle I traded in was more expensive, which required the dealer to cut me a check, for approximately $16,000. I was told they would need the title in their name before they could cut me a check. Fine. About 3 weeks after I traded in the vehicle, I started asking for an update on my check. Over a period of about 2 weeks, I had to contact 5 different people within the dealership, working my way up from my salesperson, through three people in finance, before a manager finally started to deal with the issue when I attempted (unsuccessfully) to get through to the General Manager. Everyone I contacted was either completely unresponsive or would just ghost me after they made a promise that was clearly incorrect, such as “the check will be on Thursday” (which it wasn’t) or “I’ll have the check overnighted to your home” (also a lie).2. Apparently “certified pre-owned” means very little at this dealer. I told them the car I traded in had been sitting for a while and the battery was not holding a charge. None the less, they sold the car without putting in a new battery. When I spoke with the manager, he told me the person who bought the car was complaining about the battery. Shocker!3. The car that I purchased from this dealer also started having problems about 6 weeks after I purchased it. I have already had to bring it in for a check engine light, and now it also has a dead battery.4. When I called the service department to try to schedule an appointment to bring in my “new to me” car for the check engine light, I was told the car would sit for 3 days before it would be seen. When I asked whether they’re understaffed, I was told they are fully staffed. Needless to say, I brought my car to a different dealer, who had a tech working on it the same day.5. When I checked my Certified Pre-Owned warrantee, I discovered that the mileage they put on the contract was approximately 1,000 miles less than the actual mileage when I drove it off the lot. Yes, it matters, because that warrantee is for 3,000 miles or 3 months, so by listing the mileage incorrectly they shortened my warrantee.6. Finally, when I was car shopping, I went to two other CDJR dealers in Orange County. The first appraised the vehicle I was trading in and entered it into the CDJR system. I know this because the second dealer I went to was able to immediately pull up the appraisal and even showed it to me. Now, it is possible that OC and LA county dealers don’t exchange information. But, when I got to LA CDJR and they started the negation, with a ridiculous low-ball offer, I told them the car had already been appraised by their colleagues. They pretended they didn’t have it and said “they had no knowledge” of an appraisal.
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February 2024 by Stephanie M
Great customer service from Devonte Devaughn. He was a great sales rep. He had excellent communication & listening skills and had a great personality.
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February 2024 by Claudia Corleto
Staff is always friendly and welcoming
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February 2024 by Andrea Walker
I took my car to this dealership to get an oil change and a diagnostic. Unfortunately I was quoted several issues that were not within my budget so I chose to take it to a different repair shop. Once I arrived I learned that a hose had been unplugged and that the spark plugs that the dealer said I needed to replace we’re not due to be replaced until my car hits over 100k miles and I was barely at 75k. I learned that the dealer was attempting to charge me for things that weren’t wrong with my car. Please choose wisely and your car elsewhere.
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February 2024 by Walter Thompson
Kenji Getz --- made my car buying experience the most pleasant I've ever experienced in buying car. I hope Mr. Getz never leaves. We really enjoyed his service.
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February 2024 by Jesus
Very bad cervisio, please look for the dealer's reviews before buying from them because once they service your car they no longer help you in any way if it breaks down they send you to cervisio but you have to cover the expenses and the sales managers only do fools are very responsible be careful people say very bad bad ?
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February 2024 by Luis Hernandez
I recently had an awesome experience with Joe Dithomas at LACDJR. Exceptional service marked by transparency, thoughtful recommendations, and adherence to timelines. Joe's dedication to keeping me informed sets LACDJR apart, super transparent, gave me solid advice and stuck to the schedule. No surprises, just great service. LACDJR has been my go-to for Jeep maintenance for years.Highly recommended working with Joe Dithomas!
