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December 2023 by Sam K.
I got an oil change done here. Lucy called me back very quickly once I made an appointment request online. Her dad, is in the shop itself and he's a funny guy but will give you no BS for your car. A little on the pricey side but well worth it because they take care of you and your car.
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December 2023 by Dave C.
Will never go anywhere else. As honest as they are nice. My catalytic converter got stole and the insurance company was a nightmare. Avo walked me through everything and worked with them. Solid people. Good prices. Great service.
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December 2023 by Jonny S.
Very fair no nonsense repairs they know what they are doing happy with results. I have a BMW and they fixed it with precision.
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November 2023 by Dilip D.
Noise from Camry car motor.Good people. Not out to make a quick buck Problem found was ignition key chip out of sync. Test drive of car was duly done that many don't You are right on the money taking your vehicle to Lucy's for any needs which will be addressed
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November 2023 by craig cox
Lucy's auto has outstanding integrity. Professional Mechanics.Extremely fair pricing and they don't take advantage of you. You feel like you're part of the family when you walk through those doors. If you've tried any other mechanic shops, try them now, you'll get the best.Service: Auto engine diagnostic
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November 2023 by Andi Salaiz
I could write a novel about how awesome the Team over at Lucy's is. Avo says check out this car instead of telling them what to specifically look for. Keeps everyone honest and above reproach and just instilled a lot of confidence in me. As long as Lucy's is up and running, that's where my car will go get fixed.Service: Air & cabin filter replacement
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October 2023 by Veronica W.
Lucy's is the best. Always friendly faces and everyone is so willing to help me out as quickly as possible. They are honest and generous with their services. They are the only shop I go to. I can trust they are giving me expert advice and not selling me things I don't need.
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October 2023 by Mark JaCobson
Been using Lucy's and doing business with Avo for almost ten years on my work van. Love having Lucy's in my neighborhood and Avo as 'my guy.' He's always done good work on my vehicles and was able to resolve any issues without any problems.Services: Air & cabin filter replacement
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October 2023 by Donovan Droege
If I could go back in time and do anything, it would be to go to a different shop when my prius starting having issues. from communication to the quality of the repairs, lucy's was a nightmare from start to finish. It ended in me having to sell my car for parts to lucy's, who lowered the agreed upon price by hundreds of dollars each time we discussed it. Literal. Nightmare. I can't help but wonder if I'd still have that car if I went to ANY OTHER SHOP.
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October 2023 by C G.
I went here because they advertise being a woman-owned and operated business, but when I got there it was just a bunch of men. The shop owner said that his daughter is Lucy, but I'm pretty sure they're just using her name to appeal to a female audience. I felt uncomfortable with the owner's comments about me and my car, and his demeanor in general. Oh, and the price for an oil change was out of control!
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September 2023 by Abi Smith
A great and trustworthy place. I went because it had been a few years since I’d had my car inspected. But I was anxious as a young woman that I’d end up paying for things I didn’t need.He checked my brakes, oil, and coolant and said everything was fine and he didn’t charge me anything. I feel really lucky I came to Lucy’s.Also, the prices for services are on a board in the office so you know what you’ll be charged and that you’re not getting up-charged.Definitely recommend!
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July 2023 by Olatunda Martin
I took my car in to this shop I've used a couple of times because I had a coolant leak. Avo said it was like an $1800 repair, so I used may warranty to cover the cost. I followed up with the warranty company, and he tried to charge them $2400. I called him on it and he started with these crazy reasons over the phone that made no sense. Then, he submitted the right amount to the insurance company because he was trying to hold my car hostage for the false payment. I go to pick up my car and he tells me he was going to do some other work for me and not tell me with the additional money he charged the insurance. I'm thinking no you weren't, that's illegal and the services he mentioned had already been done. He admitted to trying to do insurance fraud to me with another customer in the office. I no longer trust this shop and I'm truly disappointed.
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July 2023 by Robert Chislett
I had a positive first experience with the female manager when I brought my BMW in for a service. It was more expensive than I expected at $1800 but the service was quick and she was lovely to deal with. At the time I showed some pictures of body damage to my partners car and was told it would be easier to just replace the door with another used Mazda door for around $400.We brought her car in to be looked at and was told they would buy a replacement door and install it for $700 and if there was any paint difference to paint it for free. Next day the male owner called to say it would be $1300, almost double what was paid for and quoted. I spoke to him on the phone and said it was unreasonable to double a quote and we no longer wanted to proceed with the job and he agreed to refund the door (aggressively). No work was done at all. That was over 10 days ago and we have not received the refund and now have to file a dispute with the credit card company as they refuse to refund the money.We went literally 100m down the street and had the whole job done for $400 including install at one of the many other mechanics on Pico. Its a shame how they have treated us as customers as I would have been a loyal customer if he had acted honestly and live locally.
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July 2023 by April S.
This place is amazing. They took such great photos that my insurance adjuster didn't even come see my car, before they completely authorized the repairs. The work was done quickly and the paint and body work is spectacular. It looks like I have a new car! What nice owners. Give them a try. You won't be disappointed
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July 2023 by Sara Marijuan
Very rude, unprofessional, cheeky.They replaced the bumper of my BMW and since then I can't get to my spare tire underneath. Not sure what kind of job they did but they won't take responsibility.Bungler.
