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November 2023 by Clarinel Jiminian
I recently visited the Mac Cosmetics store in LA and had a fantastic experience with Gaby. She assisted me with my eye makeup and managed to create a stunning look in just 15 minutes. Gaby's expertise and knowledge of the products were evident as she guided me through the selection process, ensuring I had everything I needed. Her helpfulness and friendly demeanor made the entire experience enjoyable. I highly recommend visiting the Mac Cosmetics store in LA and seeking out Gaby for any makeup needs. Thank you, Gaby, for your exceptional service!
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July 2023 by Libra H.
I have been getting my Mac essentials online ever since the pandemic hit and it felt a little absurd considering we're so close to this store. Prior to the decline of downtown, I used to walk here on a regular basis but after an unfortunate incident, we started driving to different stores or shopping online.I was in the plaza for a much needed errand and decided to stop in Mac to re-up on a new product I purchased but the last salesperson that sold it to me at Century City must have rung up the wrong item because it was no where to be found on my account orders.Going into these stores has always been off putting to me due to how busy they always are and disinterested the sales people mostly are (not all but most) so I try to make it as quick as possible but Fabrizio was so helpful and helped me match my color which took a few tries because he also introduced me to this new Studio Fix crayon they just released. I just really appreciated the time and patience that Fabrizio gave us trying to find this mysterious number/color I was using that recently changed. I have never seen him at this location but we really enjoyed his customer service and hope to come back. Thank you for your top notch care Fabrizio!
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April 2023 by Ana Isabel Martinez
I was so pleased. With everything and everyone at this location to the store manger to Melanie R. Thank you. For making the store visit the most amazing experience in such a long time. Thank you!!
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January 2023 by Latasha Williams
I love the quality of the Mac cosmetics.. the beautiful colors of lip sticks. And the quality of the foundation. Just loved it!!??
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December 2022 by eveasyful
I purchased over hundred bucks lady put my eyelashes and didn't apply them correctly fell right off
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November 2022 by Ellen R.
Thank you Aldo for taking such good care of me! I couldn't believe how talented he truly is!!! He is a wizard with his makeup brushes! He took his time educating me on products, brushes etc! I was terrified to know where to even start! I couldn't believe how easy it made it for me. He was even able to give me a discount ! When you meet people you can generally tell when people are happy and good hearted. Aldo is one of those people. I feel confident that I can apply the products I purchased because he was such a good teacher. If you are unsure of how to apply make up, go see him! Save yourself the embarrassment of buying drugstore products and walking around looking like a clown. Aldo needs a raise, he is a tremendous asset to your company. Thank you Aldo! You rock!!!
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July 2022 by Williams 9.
I was greeted when I walked in. I was looking for a lipstick in a nude shade and the guy worker literally knew all shade names! Lol so that was a plus and was able to find the shade I was looking for. At checkout the guy was super nice, I believe his name was Aldo
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July 2022 by R A
The staff are super awesome! provided excellent customer service. THANK YOU!! MAC superstars!
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July 2022 by R S
Too many homeless people roaming around here and some even come asking you for money
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May 2022 by Cristina Sanchez
Very bad custormer service, we were in the store for 20 min and no one asked us for help or asked if we needed anything. There were about 3 workers there.
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May 2022 by Tiyaji N.
I love this Mac, but newly hired employees want to hang out and leave early. They have been closing the store early when I arrive at this store 8:20 any other day and it's not closed and the excuse is "all the other stores are closed" If those stores close at 8 then yes but Mac is open until 9pm I am a PRO artist and I make my trips when I can WITHIN the hours provided it should never just be closed 30 minutes early just because. I'm very disappointed when the manager is at the store this never happens.
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March 2022 by Rae A.
So, if you didn't know already, MAC offers FREE 15 min eye shadow sessions, and if you're like me (make-up adverse) this is a life saver! I had a grad photoshoot today and didn't want to risk messing up. I scheduled an appt for a "wow15" session the same day, got my eyes done by Destiny, and could not have been happier (I did my eye liner and lashes). Not only was she a great artist, her customer service was excellent! Would recommend to anyone on a budget but still wants to treat themselves to a glam experience.
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January 2022 by Helen A.
They just stand to my knowledge, I think they only know how to put makeup to them self. They can get the colors right. Mac cos. Manager from the company should come directly and give professional training 1to1 to these Girls. I think that's why no customer, I don't think they care neither, as long as they can come in put Mac make up in the office before they open. also save money .
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December 2021 by Jennifer Renee
The store manager did my eyeshadow and eyelash application, I walked in with no appointment and 15 minutes before my dinner reservation. She not only got it done under limited time constraints but she had me Just Gorgeous! She had Great energy and just overall good positive vibes! I absolutely recommend this Mac store!Attorney Jennifer Renee
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October 2021 by Chantel V.
Marissa was absolutely amazing. She assisted me with a fabulous 15 min makeover (eye glam). She also helped me with an option to replace a product that Mac discontinued. Not to mention she inadvertently saved me from over spending at an entirely different store. She made me feel like I was valued as a customer and a human being. They type of service is rare and deserves recognition. Thank you love!
