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September 2024 by Daniella Perez
Got my 2nd lobe piercing. Great experience. The piercer/stylist was lovely. Everything was very clean and organized.
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September 2024 by X X
Really excellent customer service. I had a super nice stylist today and her manager also helped with my account. The stylist picked out several pieces for me and showed me how they looked stacked. She also gave helpful tips on what to consider when stacking jewelry (eg consider the length of your jewelry at home; change the texture of the chain if the lengths are the same). I wish I could remember their names it was just earlier today! The stylist was a young Asian woman. In general everyone was very nice and the vibes at the shop were good. Would recommend. I bought a silver sapphire piece and it looks very cute; they told me to keep it shiny just use a polishing cloth and keep it in the bag.
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August 2024 by Anna Levenson
Great service. Staff was incredibly helpful and knowledgeable. They were also very sweet with my 5yo daughter. It made it a fun shopping experience for both of us.
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August 2024 by Scout Tayui-Lepore
The staff is always so kind here and I always feel well taken care of. Lexi was so sweet and helpful, she made my warranty exchange super easy and showed me great options of earrings for an upcoming wedding I have. Left the store with a new bracelet and a gorgeous pair of earrings. Super happy and grateful with my experience here!
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June 2024 by Ziyan Ding
I got my second hole re-pierced at this location’s pop-up piercing shop and it was not a transparent experience whatsoever. I have waited over year for another pop-up so I can get my post changed out to a shorter one - as promised by Mejuri - yet still not delivered. While they seem like a quality store, their jewelry needs to be cleaned constantly to be nice and isn’t worth the investment in my opinion because most are not real gold/silver - just plated. For pricing of their plated jewelry, you can easily get better truly non-tarnishing jewelry from other brands for a lot cheaper. These first experiences with them really disappointed me.
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June 2024 by Irina V
On May 14, I got piercing in Melrose location.
The next day hell started. My ear doubled in size and was swollen, behind the ear was bruising and lymph nodes are inflamed! it was so painful that I could neither touch nor sleep from the pain. I thought it’s fine, it’s healing process, so 4 days on painkillers.
But I couldn’t stand this pain anymore and returned to the store, took off the earring, the master said that she doesn’t know what’s going on. My ear was festering and that same day I went to the emergency room. There I was told that there was a terrible infection and I have to get really painful, emergency antibiotic shot I was also prescribed a course of antibiotics and I missed work because of all this.
Terrible experience, 10 days of pain, antibiotics and doctors. And it’s still not done. Still trying to figure out with lymph nodes and pain leftovers.
*UPD*
I contact Mejuri as they asked me under this review just to be told that all possible infections, Hepatitis and I guess HIV I could get during the procedure it’s only my problem and basically they don’t care.
So be careful, if something going wrong with your piercing, only you gonna face it as well as you medical bills!
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June 2024 by Jennifer Kim
Walked in on a Saturday morning and was immediately greeted by the staff. The store is clean, cute, and pink! Going in, I knew what I wanted to purchase and Rachel was sweet, helpful, and knowledgeable on all the rings and its components. I don't know my ring size and she advised me that the sizing can slightly change due to temperature of our hands -- small details like that, I really appreciate as a customer! She was quick on retrieving the rings (in my correct size) in the back and I admired her professional input on what ring would look good together stacked.
I also spontaneously got a conch piercing by Maze! She is knowledgable, gentle, and patient. I could only muster up the courage to do one piercing yesterday.. but I can attest she knows what she's doing and I absolutely love the placement of my piercing!
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I'm *suuuper* happy with my purchase and my new conch piercing. Thank-you Rachel and Maze! I will definitely be back at this location ◡̈
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March 2024 by Sam Sammy
Need more proficient in store sales reps… first time purchase ruined…
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February 2024 by Tom Mullen
Helpful and easy exchanges.
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February 2024 by Diane M
I've been going back and forth for months regarding a bracelet. Between having a lost stone and have multiple replacements arrive tangled, the issue still has not been resolved even though I've spoken to 7 different customer service agents.
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January 2024 by Ikechukwu Onyewuenyi
Whether it's looking into an exchange or styling tips, the staff here is super helpful every time I've been! I see a lot of folks haven't had the best customer service experience. Thankfully I haven't had any issues when it comes to being tended to by sales associates since each time I've gone the store isn't too busy. Hoping the store gets it together. I will say the security guards are always friendly and greet me upon entry.
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December 2023 by Simmy Virk
Really beautiful pieces and the most welcoming, friendliest staff!
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November 2023 by J.R. Araquel
I loved the store associates! They were all so sweet and welcoming and so attentive to all my needs! I know it was Black Friday weekend so I can’t even imagine the rush they had. I applaud them for having composure during the rush in the store while I was shopping too! I was also so happy to exchange my ring that I had which was the old version of the bold Charlotte ring for the new version of it! Thank you melrose team for being so sweet!
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November 2023 by starrypunk20
I adore mejuri, always have just what I’m looking for. Picked up the mini diamond studs during back Friday. They fit my tiny lobes perfectly. Perfect little sparkle ♥️
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November 2023 by Swetha Prabhakar
Solid spot for accent jewelry. I buy my decorative rings and seasonal stacks from here.
