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January 2024 by Lisa Wilson
No phones in stock in store the Manger trying to get a hold of other stores and nobody picked up and they had the phones me and of lady waiting let see what happens today but they helped as much as they could
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December 2023 by Ando San
Incredibly rude and not helpful at all.
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December 2023 by Kimberly Giles
I did like the store and I loved the service until I paid for a replacement phone 2 days before the 1st of this month received my replacement phone which three days later had a default I had to purchase a whole new phone at regular just for 3 weeks later for that phone to go on a blank and then when I went to not only did the short chubby guy have a attitude they also helped someone that got there after me he asked his co-worker to help me mind you she don't speak a lick of English she decides to help somebody else that just walked in the guy is going to tell me she is making a sale pretty much that is all we are once they get you on on the contract that's all that matters Metro PCS you really do suck
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December 2023 by Marco Beas
Great Customer Service & Younger Very Good At Services U COULD SAY A GENIUS
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July 2023 by Marisol Avila
I normally don’t write reviews but this is an unfortunate exception. I walked into the store to upgrade my device and I am HIGHLY disappointed at their customer service. The representative was unprofessional and did not go over the prices. I spent almost 300 dollars and after asking for a receipt they denied it. After getting a text message on the billing increase I asked why, but the representative said to ignore the messages. Not satisfied with the answer, I decided to stop by another metro location and asked why my bill had increased by a lot. The representative then informed me that I had a line added to my account. I then told the representative that it was not done after my consent. After reviewing my plan they were able adjust my plan and offered me a KILLER deal on their accessories for being a loyal customer. Not only that but the representative helped me transfer ALL my pictures and contacts, including usernames and passwords to my applications.
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February 2023 by Gregory BrAdy
Worst experience ever. Lost so much money from here. Multiple Faulty earbuds. Not fully packaged items. Highly disappointed. I lost a lot of money from this metro. Sinse it's so close I come only here but not anymore more.
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December 2022 by Norma Ruiz-Benitez
Went in to the chavez and st. Luis location amazing customer service our issue was resolved faster than expected. Only down side is the limited choices of phones. Other than that this is our new go to metro store.
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November 2022 by Jovane Alvarez
Estephany and Bryan of store location 2115 E. Cesar Chavez La Ca 90033 are brilliant and are ? Gems!! They always go above and beyond to make sure that any assistance I may need is addressed efficiently and immediately. It is noteworthy, that these two ? Gems are the true ordefinition of a dream team in the customer service workforce. Lastly, it is fair to say that they are the sole reason why I switched from boost mobile to MetroPCS. Keep up the good and solid productive work Estephany and Bryan!! Clearly, its notice the bubbly and professional attitude both of you bring to this store. 5 ⭐customer service dispensed by both of them!!!
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July 2021 by Daniel Cabrera
(Translated by Google) On Friday, June 2, I came to be my payment and we took two more lines for two at a good price and on Monday, June 5, I changed my mind and wanted to change one of the phones and pay the difference. They told me that I had to call the corporation so that they will take care of it and call and they said that I have every right to go to the store to change it and there was not a very incompetent woman was not the same one who attended us how bad you are in a place where you do not like your work And I'm not even informed, I don't know what you're doing there?(Original)El viernes 2 de junio vine a ser mi pago y agarramos dos líneas más por dos a buen precio y el lunes 5 de junio cambie de opinión y quería cambiar uno de los teléfonos y pagar la diferencia me dijeron que no que tenía que llamar a la corporación para que ellos se encargarán y llame y ellos dijeron que tengo todo el derecho de ir a la tienda a cambiarlo y no estaba una mujer muy incompetente no fue la misma que nos atendió que mal que estés en un lugar dónde no te guste tú trabajo y ni informada está yo no sé que haces ahí?
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June 2021 by Rusty Shakleford
A baddie work here!
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March 2021 by Evan Stelle
They have excellent service and merchandise!!!!!!!!
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March 2021 by Jojo Garza
(Translated by Google) I spoke a little late to this town and they asked me if I was going to be late and they very kindly told me they could wait a little longer than the usual closing time.It seemed like a very nice gesture.(Original)Hablé un poco tarde a esta localidad y me preguntaron que si va a llegar tarde y me dijeron muy amablemente podrían esperar un poco más de la hora acostumbrada a cerrar.Me pareció un gesto muy amable.
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January 2021 by Jonathan Robinson
This place was ok. A little expensive but you know how phone shops be tryna overcharge you.
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June 2020 by Maria Hernández
(Translated by Google) Very good service(Original)Muy buen servicio
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June 2020 by Leider Villatoro
I highly recommend
