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June 2025 by Renee Newkirk
Terrible service . They changed me $44 for a Case for my tablet I told them I didn't want. Make Sure You! Check Your Receipt Before You Leave The Store!!!
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March 2025 by J B
Purchased an internet T-Mobile gateway from them, went home to try it. The first day it seemed to work pretty well, although not as fast as Spectrum cable internet. But the next day it was slow as a slug. Just not stable. So I returned it the NEXT DAY (less than 24 hours), and they basically refused to give me a refund on the device (9.99). I really wanted it to work because Spectrum constantly plays games with their pricing. The reason they could not refund: I used it? But how would I be able to try it if I don't use it? The stores are privately owned franchises so you have to be careful because their terms are different than the regular corporate ones. They mentioned the network is upgrading their modem/routers for better service. Hopefully they will and maybe it will be improved. The whole thing was just not a pleasant experience.
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March 2025 by Laura Vega
Señoritas helped me so much, such great service by eishal. VERY IMPRESSED
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March 2025 by Anthony Taylor
They have Great service, the employee Eishal is an excellent worker. She is going to do really well.
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February 2025 by Peter Ryl
Great job by Maria and her coworkers setting up my account. Highly recommend this location!
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February 2025 by BRYAN CUTS
Lady works there didn’t want bring up my account, told me to called 611 when im telling her my phone not calling. Horrible customer service. Go to another metro store
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February 2025 by Eishal Ibrahim
4848 w pico best of all metro ❣️ very good customer service
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August 2024 by Rosario Luis
Very bad service, they only talk and do not attend, and there is a very bad girl with tattoos.
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July 2024 by lfs
The terrible customer service staff plus a man and a woman who are super pedantic at night and don't want to serve!?
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July 2024 by KAT Kattalestv
Poor customer service. My phone broke I was going to buy a new one and I was told not.to because it would affect my claim on my phone. My phone was the only phone I use. And my business contacts use that phone. I was given odd information that the Insurance company said was not true after I contacted them via the internet. If someone is traveling or has an emergency and there phone is BROKEN - doesn't work how can a sales person tell them Call someone? Seriously. I was very disappointed that I went back several times to get help and the two reps seemed to be improperly trained in customer service. Unfortunately that was the closet MPCS I was near and it was late in the day.
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May 2024 by Meir אטש
A good place to come
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April 2024 by Celeste Mejia De Ruiz
Excellent client service
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April 2024 by Jeanet Mendez
My husband came here and was super satisfied with Oscar's customer service. He will definitely be back.
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April 2024 by Jen
These lying aholes.... They smile to your face, tell you they can't help you and "go ahead and call 611, they'll tell you anything you want to hear!". Screw you guys,! I had to go to a different Metro store who were more than happy to help me and did.
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February 2024 by Nakia Olokun
Poor service at best to young and old when you come into the store with a situation or problem you can't seem to get it resolved in the store and when you call customer service it's night and dayWhen you go to the store stand your ground and get in and get out
