-
April 2024 by DAISUKE OKAMOTO (OKAINA IMAGE)
I love Micky’s hookup! And the mural :)
-
March 2024 by Cherry Wang
I had an AMAZING experience here. they were able to trouble shoot my mac laptop. they were also really cool and nice and accommodating. thank you so much mikey and team!
-
March 2024 by Filip Poppelaars
Thanks for the help and excellent friendly service.
-
March 2024 by Tim Nackashi
they we're great and fixed my laptop on the spot
-
January 2024 by Evan W
Awesome little shop. Made an appointment through Apple (my lightning cable broke off inside my phone’s charging port) and I was in and out of there in less than 5 minutes. Highly recommend this place!
-
September 2023 by Angie Sabaduquia
Easiest and best experience! I made an appointment here instead of the Apple store for help with my Macbook and I’m so glad I did. They were so nice and helpful, and I avoided all of the craziness that Apple store always has going on. Can’t recommend them enough!
-
September 2023 by Luís Carvalho
One morning my MacBook Air 2018 was not turning on, so I brought it to the Apple Store at the Americana in Glendale, there I was informed that my computer had a defect in the motherboard and that it would cost about $450 to replace . After 3 or 4 weeks, completely hopeless, I brought it to Mikey's Hook Up just to get their opinion on what I could do with this (sell the parts, replace the motherboard) and to my surprise in less within two minutes they managed to turn my computer back on without losing anything that was on it. Then they saw that no battery was being detected, they opened the computer and found that at the Apple Store they forgot to connect the battery back -_-In less than 10 minutes I got out of there with my computer working normally. Thank you very much!
-
August 2023 by Pedro Luque
Super helpful people - avoided going to the Apple Store and had a personalized experience. Also you can find whatever you need for audiophiles. Just ask and you will be helped out.
-
August 2023 by Barry Isaacson
I cannot praise this gem of a neighborhood store highly enough. Yesterday I decided to buy two portable backup hard drives from Mikey's rather than from an online retailer because on previous visits I was struck by the quality of their inventory and the pleasantness and expertise of the staff. As it happened, when I brought them home the drives didn't work on our PCs because in spite of what it said on the packaging, they had been formatted for Apple computers only. I'm pretty competent with computers but I had no idea how to reformat a drive that isn't recognised by my PC. I took them back to Mikey's expecting to have to deal with store credit, finding a different product, etc. but instead, one of the guys fixed the formatting problem on both drives in five minutes, even though the problem was not the retailer's fault in the first place but rather a manufacturer's issue. Can you imagine what I would have gone through if I'd had to return the drives to Amazon and attempted to replace them? This experience alone fully justifies my decision to get in my car, drive down the street and give my business to this wonderful local store. It's a great place with a great vibe and such good products. An easy five stars.
-
July 2023 by Cindy T
I woke up and my phone had decided to turn into a brick overnight and I tried a hard reset and nothing worked. So I went on the apple site and Mikey’s hook up came up as an authorized dealer.I think Mikey was working as well as one other guy who was the one that helped me. He was so friendly and was able to fix the issue on the phone. He even let me stay and let the cloud upload the important items on their Wi-Fi.Will definitely come back if I need anything computer/record/tech related.Also recommend going here vs. the Apple Store as I find the Mikey’s more helpful and less of a zoo than the Apple Store.
-
May 2023 by c k
Nightmare customer service and bad technicians. Spoke to Mikey himself and he was unapologetic about wiping five years of my data with no heads up. The original email from the technician, Justin, stated clearly that my data was fine and would be transferred when they installed the new logic board. I proceeded with the repair assuming he was telling the truth. I took home a completely wiped computer. There was no other communication besides letting me know that my computer was ready to be picked up. Total cost was about $1500.They refunded the labor (about 200 bucks) after 30 minutes of painfully difficult conversation where Mikey refused to acknowledge any wrongdoing because it was "an Apple issue" with the T2 security chip. I'm sure it was - but at no point was I ever informed or given the chance to make a decision on my own. They just proceeded haphazardly, assuming everything would be fine and that I'd just deal with it if it was not.I highly suggest avoiding this place at all costs. There are so many other repair places in Los Angeles.
-
April 2023 by Darren S.
Stoked Mike's was able to hook me up with the cable I needed when neither Best Buy nor Apple had it
-
March 2023 by Amanda M.
I love this place so much. They are so helpful and calm and kind. So much better than the Apple store.
-
March 2023 by Elizabeth S.
I thought I had to get a brand new iMac, but Mikey's seriously saved the day. iMac was shutting off randomly so I took it in to the Apple Store and they said they fixed it. The issue persisted, took it back to the Apple store, they suggested that I get a new iMac or have to pay a ridiculous amount of money to get the computer checked out and repaired again. I found Mikey's on Yelp and took my iMac in, and got my ram replaced but the issue still persisted. When I took it back to Mikey's they did all they could to run all the tests on my iMac, while keeping me updated during the whole process. My iMac works like new now! Their prices are reasonable, and their customer service is amazing. I know they're actually trying to help me whereas, Apple store, I cannot trust they want to help me save money and fix my damaged products. The turnaround time to repair is also quick! Huge shoutout to Justin for being patient with my iMac and helping to fix the issue for GOOD! I'm so happy my iMac works without any issues now : *) TLDR; Mikeys over Apple Store anyday.
-
March 2023 by Pedro Kim
Super easy communication and kind, helpful people. I made an appointment through Apple, didn't wait at all when I got there, and communicated after with Mikey via email. Great service. Also fantastic posters all over the walls.
