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March 2024 by Cruz G.
Diana is one of the worse! First of, she always leaves voicemails and you can't understand her at all, I had mentioned it to one of the girls who work there, and I just got a shrug from her. It's like they all know they give attitude and they can get away with it. My last draw was when I went in and asked to get a check instead of direct deposit, I had mentioned this to Diana, prior to her asking for my ID and information, once she said my total was going to be transferred, I told her no, I had asked you for a check, she immediately change her tone with me and said, "okay, we'll you don't have to be rude about it". I didn't know me correcting her was giving her attitude. She obviously was upset because she clearly "never" makes mistakes, and by me telling her no, I had asked you for a check was me being rude. My last draw was her throwing my id right after she said I didn't have to be rude. Where is their customer service. They are dealing with customers all day, and she had the nerve to talk to me the way she did and throw my things. I asked her for her supervisors name and all they can do is point at the customer service number they have on the wall, which is pointless because they never answer. Do not trust these places! Especially when you have to be dealing with rude people like DIANA. They are dealing with peoples accounts, they should have a better way of communicating and dealing with customers. The fact that she was laughing and saying she wasn't gonna help me, was just absurd. If anyone knows how we can report these types of situations, please advise. I had to close my account, because I don't trust Diana with me persons information.
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March 2024 by Heather N.
everyone is always so nice; especially karina, amy, carolina, and axel and it's really clean inside !!!
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December 2023 by Susan M.
I took a loan , tried to pay it back they refused my debit , Chase bank card , they couldn't give me a reason for it , but they keeped bothering for there payment, just awful ' Way of doing business " ....I spoke to 3 customer service reps " ..no help what so ever on the matter ' ..Just awful " ..
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July 2023 by Daniel G.
Great service. Maria helped me. Quick and easy. Very helpful. Maria was excellent in providing me with all the information I needed.
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July 2022 by Julie F.
horrible service. michelle doesn't know how to do her job, and gave extremely misleading information. learn how to do your job properly, you're being paid for a reason.
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March 2022 by Melinda A.
This business does not know how to work or communication with its consumers. When you speak your mind and question their why they can't help you will never be able to ask for a loan again. They never tell you you can only do payments one time out of the year. I'm not able to give no stars.
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October 2021 by Anthony Perez
Friendly, Fast Service,Helpful,Clean Place
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July 2020 by Arlene M.
7/3/20 Someone used my gmail.com address to apply for a an online loan & tried to change it to procomail.com. This occurred on 5/6/20. I received an email from Speedy Cash that my loan documents were ready & confirm email address change. I had to complete a Theft Victim's Complaint and Affidavit to show it wasn't me who did it. No money was disbursed. Speedy Cash reported me to the credit bureaus. Speedy Cash
[email protected] was unresponsive so I filed a BBB complaint in California to receive a response with them. I opened an account so I could get roles of quarters for parking instead of the long lines in the bank. I called today and I'm banned from Speedy Cash services! I can't even go in for quarters. Whose the victim here? Can you believe that. I think it was either inside job or a Derby tenant that used my information.
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August 2018 by Miss L.
I Haaaaateeee their phone support. I've been hung up on so many times. Transferred and they don't even offer a new due date because of the state I live in. What's that about? Changing your bank info is a process when you should just be able to update it with no problems. I tell you I will NEVER get a loan again with this place let alone ever with these kinds of companies. FYI..speedy you might want to train your employees better.