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October 2023 by John B.
Amazingly rude. Two counter clerks hiding behind their computer monitors. One was on the phone so I asked the other clerk for help. He tells me that the other clerk is "talking to" me and that he is busy (with a dismissive wave of his hand). I'm happy to take my cash elsewhere. Store 304 in Alamogordo, NM
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September 2023 by celso montellano
Excellent
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August 2023 by Nathan Chau
I was once told U dont have to buy it from us NAPA go somewhere us if you dont like it. Wow. plus their stuff are expensive an they are not make in AMERICA instead CHINA ( the world know the quality of China EXTREMELY BAD QUALITY) alot of stuff from Napa store toy can get it same brand quality for much cheaper example. sockets CRAFTSMAN brand NAPA 9.99 AMAZON 4.99 with free shipping
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July 2023 by raul jimenez
Omg things are so expensive in Napa may be is good quality they was selling a Jumper cables for $57 dollars when you can buy a Jumper starter for $65 is not fair that's why I ended up buying a Jumper starter, no cables you can see Jumper cables for 25 or 30 dollars in other stores. Very expensive!!!!
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April 2023 by SuneV Lovechild
Pretty decent. They usually have a fair amount of parts or can order thing’s relatively quickly
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April 2023 by Colin Scholl
I went to purchase a torque wrench here and told the auto parts service technician slash professional that I required a torque wrench for use in the installation of motor mounts. Being somewhat negligent and perhaps not as experienced in motor mount replacement as some other people I did not notice that he provided me a torque wrench calibrated an inch pounds instead of foot pounds. When I went to do the job and noticed that my tool measures an inch pounds and I was unable to complete the task I went back to Napa and requested that they refund me for the wrong tool and sell me the correct tool I was told by the clerk and the manager that they would not refund me exchange or give me store credit because it was missing the price tag. I had the receipt and I didn't recall there being any plastic tab affixed to the ranch and when I asked them to please show me another torque wrench so that I may see what it looks like in an effort to try and locate it they said they could not produce another torque wrench to show me and said simply that they would not give me my money back offer me store credit in exchange or refund. As you may imagine my opinion of their policies regarding customer complaints exchanges and refunds is pretty low. I will definitely be shopping at AutoZone or Pep Boys from here on out. If their goal is to lose customers it's an excellent strategy
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April 2023 by Alexis P.
Please don't order from here. My first time ever ordering from this place and they basically are refusing to refund me without a 20% fee for something that was never even in my possession nor disclosed to me that I would have to pay and isn't even the policy based on the website! They ordered the wrong part to begin with as well! Go to autozone or orileys. I wrote this review 4 days ago. I'm not even a review or complaint type of person but I have tried several times calling emailing etc. With absolutely no response I still have yet to even do much as get the slightest information about a refund. Their headquarters won't even answer a phone call and the only feedback I get is "wait for a call back." This is by far the crappiest customer service I've ever experienced I clearly see it's not just one of their store it's the entire business itself. Considering I paid for something I never received I find it fair to want my money back. Never again will I go here and now reading other reviews I clearly see getting your money back has been hard for more than just me.
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March 2023 by Miss Queena
Went in for a dead battery, got a new one after they found some alternatives and sized up some others in stock. They also mentioned an AAA member discount so I even walked out saving money, AND with smiley service from the gents at the counter. Will definitely come back with anything else I need.
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March 2023 by kharon curtis
I was so thankful for two employees by the name of josh and tony A+ customer service and more on my aaa battery.
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January 2023 by Franxcisco Reyes
Good customer service,but unfortunately very limited items, merchandise so poor
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November 2022 by Steve Gonzalez
Friendly staff they know their stuff and good service
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October 2022 by Analisa
I don't usually write these, but I am so grateful for the help I got at this store. Last Friday, it was already starting to rain and I knew I shouldn't put off buying new windshield wipers any longer. Upon entering the store, a young man quickly found me the right ones. I headed out to my car, watched a few "How to install new wiper blades" videos on YouTube, and got back out into the rain to attempt to install them. The clerk saw me struggling to figure it out [embarrassing] and came out to offer help. He quickly attached them for me and, when I thanked him and tried to tip him, he politely refused and said he was happy to help. I'm sorry I didn't get your name, but I hope you see this! I work nearby and will definitely be back next time I need something car-related.
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October 2022 by Maria
great service from Errin. i always have a great experience when coming to the shop and I feel I’m in good hands when Errin is around and I trust him . If your around this store I would encourage to ask for Errin . he takes his time to explain any question and is very patient also something you don’t encounter in automobile stores . it very much appreciated for always going far and beyond .
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September 2022 by Armando Villanueva
Great customer service and knowledgeable representatives in the automotive industry. NAPA AUTO PARTS has competitive prices, quality parts and they will help you select the right parts for your vehicles.
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August 2022 by Chris Tovar
Even though I didn't purchase anything I still received Great Customer Service over the phone . Napa staff was friendly and answered all my Questions. Thank You.
