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November 2023 by Cinderella P.
Love this store the cashier was so funny My dad loves to say jokes and she was just adding more . Went birthday shopping she combined my dad's discount & my military discount !! Can't wait to wear my new Nike's
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November 2023 by Ivett G.
The store itself is very clean and organized regardless of how packed it can get. My complaint is with the people who work there- they don't say excuse me and they just cut you off when you're there to shop. RUDE- have more manners and don't be so ghetto. It's your job to help out people not to be rude especially when you are there minding your own business. Thanks!
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November 2023 by Jason Camorlinga
The Nike Factory Store at Citadel Outlets offers a great selection of discounted athletic gear, but be prepared for a potential wait, as there might be a line to get into the store. Despite this, it's a worthwhile destination for Nike enthusiasts looking for quality products at affordable prices.
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November 2023 by Adrienne Smith-Guerrero
Nice store friendly staff. Found a pair of shoes, though they didn't have my size.
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October 2023 by J M.
What a TERRIBLE EXPERIENCE ! I placed an order online around 11am. I chose store pick up because orders are usually ready within 2 hours and my son needed those shoes today. I arrive to the store after work- 6 hours later to pick up the shoes and the young at the register was fantastic, she was trying to fill the order for me but needed a manager. That's when this whole thing went south! J-T arrives and asked for my conformation email- the only email I had received was the one indicating my order would be ready in 2 hours so I was hoping they would fill the order while I was there so I could walk out w the shoes- instead he chose not to accommodate my request, started arguing with me and telling me I needed to wait for the stupid email ! And now we were both pissed. Instead of MANAGING the situation he threatens to cancel my order because he didn't like the fact that I pointed out the 6-7 hour wait I've had in between this store visit ! I proceeded to walk to the floor pick up the shoes on sale and do the job myself! I would never shop at this raunchy store again and I filed a formal complaint w nike suggesting management wear name tags with their actual names on them and that this man take some customer service training.
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September 2023 by Angel H.
This location has two floors and was so busy. It might be one of the busiest Nike outlets that I've been to. It's two floors. Mens is on the first. Take the escalator up to the second floor. You'll find womens and kids. I always check out all the sneakers when I'm at Nike. They really didn't have that great a selection for women. It might be due to the fact that they're so busy and all the good ones got bought. The prices were also higher here than at Barstow.
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September 2023 by Moses Soto
A two story store with many clothing and shoes to choose from. Staff is readily available standing, watching as you shop or they are cleaning/organizing the aisles.When I see a shoe I like I step into the store and see if it's available. They might have different colors but having the same shoe available to find the perfect size helps.When the line gets long the cashier's open many registers and work the line fast. That is appreciated.Thank you and God bless you.
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August 2023 by Amer AlQudah
First of all I’m rating the store not the brand, I went to this store today, I bought 5 shoes and 2 shirts, they put my stuff in two bags, a bag with 4 shoes and the other one with one shoes and the shirts, I stepped out the door and I realized that I need more bags because it’s heavy so went back and I asked an associate called J.T or T.J to give me some more bags but he refused and said that don’t have enough bags! I’m wondering what kind of mentality this guy has?! Are you saving bags for Nike ? Or just want to show off ?! Anyway, I asked him about his name he just pointed at his badge in a very bossy manner!! Meaning that I don’t care! The bag got ripped as shown in the attached picture!You must learn how to deal with the customers in the right way or just leave the store !So mean !
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August 2023 by Nicolas Romo
Jonathan Gonzalez provided me with amazing service. Nike should be proud and grateful to have such a wonderful team member. This kind of service is rare nowadays.
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August 2023 by Amer A.
First of all I'm rating the store not the brand, I went to this store today, I bought 5 shoes and 2 shirts, they put my stuff in two bags, a bag with 4 shoes and the other one with one shoes and the shirts, I stepped out the door and I realized that I need more bags because it's heavy so went back and I asked an associate called J.T or T.J to give me some more bags but he refused and said that don't have enough bags! I'm wondering what kind of mentality this guy has?! Are you saving bags for Nike ? Or just want to show off ?! Anyway, I asked him about his name he just pointed at his badge in a very bossy manner!! Meaning that I don't care! The bag got ripped as shown in the attached picture! You must learn how to deal with the customers in the right way or just leave the store ! So mean !
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July 2023 by Noami Quintero
Young lady named Yuki, was awesome!! I mentioned the purpose of shoe I was looking for, she immediately found what ask for. I ended buying both pairs she had presented me with. Great job young lady.
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July 2023 by Cassie B
Super busy, long lines, they should have every cash register open. Expected better sales for being an outlet store. Can find same deals or cheaper online.
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July 2023 by Cassandra Betancourt
Super busy, long lines, they should have every cash register open. Expected better sales for being an outlet store. Can find same deals or cheaper online.
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July 2023 by Eduardo Hidalgo (LALO)
I was a little disappointed cuz they didn't have a good selection of sneakers this time around, but they had a good sale on the shirts...
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May 2023 by Djsp33dy84 The ORIGINAL
Found some air Max's for my daughter and bought a clean NIKE SWEATER for my boy
