December 2022 by Hippy M.
This store has so much traffic coming in and out at any given time, and it operates like a well oiled machine. The customer service reps are friendly, patient and willing to take the time and make the effort to help each customer. I didn't feel rushed, the selection of merchandise was great. What I loved the most is that there was plenty of room and space to shop and try on shoes. Thanks for a great experience. Nice inventory as well, my shoe size is very popular and I found the availability a breath of fresh air.
November 2022 by Conor B.
My biggest complaint here is how incredibly slow the checkout lines go. They're massive and just cheap along. Even when every register (upstairs and downstairs) is manned, expect it to take over 15 minutes to check out. When we went last, it took over 20. That's madness. If we didn't have to get shoes, then we would've just left and shopped elsewhere. It would've saved us time for sure. And speaking of shoes, here's my other complaint: we came here for a pair of shoes for our 3 year old. The selection they had for kids was paltry. We've been to several Nike Factory Stores and they've always had a great experience. However, this location basically just has one tiny corner of next to nothing to chose from. It was a total disappointment. I can't speak for the other departments of this location. But our experience from the selection of kids shoes to incredibly long checkout wait left us wanting more. We know Nike can do better. And I hope that we just came on an off night.
November 2022 by D B.
Came here on Thursday night with my wife on 11-24-22 to find the store closed. There was a sign on the door indicating they would open at 7am tomorrow. No big deal right? Wrong. Their website states that they will be open at 8pm tonight. We drove from San Diego to shop this store and others. What a waste of time.
November 2022 by Judy T.
Yay for a Nike outlet near me. They consistently have a shoe that I like at a decent price when I do go but usually the lines are so long...that is what brings the star rating down. There also isn't a lot of help on the floor. I tried to ask for help and the person helping was pretty clueless and admitted he had no idea how to answer my question. They are also usually out of the socks provided to try on shoes. It's pretty much a self-serve store. There are 2 floors with escalators to bring buyers up and down. The women's clothing and shoes are on the 2nd floor. Check-out is only on the first floor.
October 2022 by lesley luna
Tito helped me secure a good deal for my purchase yesterday! He was very nice and friendly and I give him a 10/10 for providing me with the best customer service. I lost the receipt that included a survey for feedback so I wanted to leave him a review on Google instead :)
October 2022 by Elizabeth Luna
We get my boys favorite brands of basketball shoes at great prices, we always come here to get them and also for my boys cross country shoes.
September 2022 by Anissa “Nisso” Evenes
These outlet stores are really a waste of time. The selection of shoes and sizes are garbage. I can never find anything for me. My hubby always makes out like a bandit. A bunch of shoes that are outdated, sized for giants or babies, and the prices are not cheap!
August 2022 by Franklin M.
I had a Nike gift card given to me on my birthday so I walked into the store just to browse and see if anything interested me. I couldn't believe the wrap around line inside the store to pay for merchandise. This was a Thursday night and it was packed. I found a deal for some white and blue sneakers for under 32 bucks so I bought those immediately.
August 2022 by Devin M.
This store is very hit and miss. At times the variety is low. At this time (back to school), the line is back. I'm standing in a short line and even though 30-50 people have left (literally), they have not allowed one person in. You never know what you're going to get at this location. Be ready for anything!!
July 2022 by QUANG Hau
I lost my phone in citidale outlet at Nike store , just a minutes. I asked the manager about camera . They said that they didn’t have it . I made reports to police and then nothing happen. That’s not safety place for kid. I have never comeback again
July 2022 by Alicia Kane
A very helpful employee by the name of Matt deserves recognition for the best customer service experience I had in the store. Not only did he quickly and conveniently help us with my online order I needed to exchange, he saved us time and the headache of having to search the store for my replacement. He quickly knew that they were out of stock and returned my online order through the store. My exchange will be here Thursday, and it will take less than a week. Not having to wait in the long line was definitely a plus, AND I even saved $$ since my shoes were now discounted. We were in and out in a matter of maybe 15 minutes. His friendliness and great customer service went unnoticed. Thank you Matt.
July 2022 by P M.
The lines at this store to get in are crazy. But once you're in the store the line to pay is even worse! And whyyyyyy was the air conditioning off on a hot summer day in a VERY crowded store!
June 2022 by Scott Hampton
So this store is fine but it is very very busy and it takes forever to check out. My recomendation is to become a Nike member and check out upstairs but I still waited 25 minutes. Lots of shoes up to mens size 18, the store is understaffed and crowded but if you want some nice kicks that wont break the back, this is an option.
June 2022 by siggesbee gardner
If you go there with $50 or $100 and ask him what do you have for this price they don't have no clue that have no understanding with inventory isit's one big place of treasure hunting Treasure Chest Indiana Jones FestivalAs place there's no free shopping online before you go to the store never matches has nothing to do with the store your shopping experience begins when the door is open
May 2022 by Matt Yamasaki
Slow service where most of the cashier's move at half the speed. It sucks for the other employees who are actually working hard. To be specific I saw one girl handle 5 customers with large purchases in the same amount of time it took other cashier's to handle 2-3 ppl each with 1 box of shoes for purchase. If that's not a lack of morale to work there then I don't know what is.
