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March 2024 by keith dicke
I appreciate you, Rod was extremely helpful throughout everything, exchanges and fitting. Was attentive and had great advice for my upcoming wedding. Great customer service through and through. Easiest part of planning the wedding was this part, thanks again for making this as stress free as possible.
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December 2023 by Zlata Rubinshteyn
The best customer service
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October 2023 by Megs Lin
Unfortunately I never leave negative reviews, but after trying to return an item that was given a size too big, the blonde female sales associate was snide and quickly changed her mind in taking my item back because I “wore” it…as in I tried it on at home and realized it was way too big for me. Firstly, when one purchases an item one typically takes the tags off…and for that reason she said she would take it back and proceeds to ask me if I wore it. When I said yes at home she then quickly said she wouldn’t take it back. Yes, honestly I wore it as in at home in a second and took it off. Completely unprofessional and also heard them talking negatively afterwards…wrong field to work in as a sales associate. At least pretend to like your job, the jig is up!
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September 2023 by P Caporaso
I took some jeans here to get tailored, not only was the process not straightforward or convenient (I blame Nordstrom as a company for this) but my jeans were hemmed horribly. See the photos attached. I have washed them twice since picking them up nearly two and a half months ago.I called to ask what could be done, the associates (as always) sounded like I was saying words they couldn’t comprehend. They then handed me over to the seamstress who instead of apologizing, acted like I was wrong and asked multiple times if I was sure I brought it there - without ever seeing the work- and then told me I needed to bring them in to prove it. Which like, duh - how would they be fixed otherwise? The issue is the reaction I received from something very straightforward.Nonetheless I took them to a small dry cleaning business who are correcting them and hemming another pair (that I had planned to take to the Local) all for cheaper.I think this place works great if you want to pick something up without driving to the Grove or Century City. Other than that, don’t waste your time. I’ve shopped at Nordstrom my wholelife and I’ve noticed like most that it just keeps get worse and worse service wise, has less product on the shelves (even before the smash and grabs), and has made its rewards system more rigid. This Local is no exception to that experience.
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July 2023 by Susan Della Penna
The convenience of returning Nordstrom on or Nordstrom Rack purchases is great! However, the tailoring costs are expensive.
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June 2023 by Erin D.
I use the buy online pickup in store option very often. Twice in the last month when I have gone to pickup, they have charged me for all items but have left out items. When I have called to discuss this with them, there is no apology whatsoever for the missing items, and I am stuck having to return to the store to retrieve it myself, or ask them to process the refund. I emailed asking for a refund on the items but because they marked it as picked up, they will not refund me. As a loyal Nordstrom customer this location is a joke.
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May 2023 by Eli Rice
I recently visited Nordstrom Local and was blown away by the convenience of this store! It's the perfect place to pickup online orders and do returns, and the fact that it's so close by is a huge plus. The staff is friendly and helpful, and they even offer alterations and embroidery services, which is a real game-changer for me. Overall, I highly recommend Nordstrom Local
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June 2022 by Brit Geo
I dropped off my entire Rent the Runway order containing several items and RTR said it only received back 1 item. Not sure if this was an issue with their scanner or if their dropbox is not secure.
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March 2022 by Kayla H
The most calming place - love being able to pick up and return orders and have things tailored. Perfect for the online shopping addict who doesn’t want to shop in person
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January 2022 by Kate T.
TENIA girl I hope you see this. If you have the HONOR of being helped by Tenia, you won't forget it. She helped me out so much, was so patient, and I was reminded that there IS good in the world. Thank you Tenia you're a badass I hope you get a raise and a bonus and win the lottery ily
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October 2021 by Andrea AW
Fast, kind, efficientAnd they have a parking lot!
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October 2021 by James B.
There was a misunderstanding about when the jacket (in the picture) would be ready. When I arrived, on the day of the event, to pick up my jacket with alterations, it was not there. Mari, immediately got on the phone and 2.5 hours later I had my jacket! Excellent service and fine work. Bravo to everyone in the Nordstrom Local Melrose.
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July 2021 by Carmen B.
I have to say I have been assisted by Emily a couple times when I was in this location and she is always so cheerful and helpful plus love her fashion sense! Overall for the last couple years coming here I am always pleased and so convenient. Thank you
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July 2021 by Toni Bernstein
Why would I ever go the Grove again? Incredible staff and good alternative retail experience.
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July 2021 by Nikki Foster
Love this location for tailoring and ship-to-store or ship-to-pickup products.
