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December 2023 by Jeff Pink
It’s a lot of fun I took a friend of mine and she loved the place it was inspiring. You can also do it on line and the color you created will be shipped to your home.
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December 2023 by Jessica Guerrero
unfortunately the experience we had wasn’t the best. we were super excited to come and do the custom nail polish as we had previously done custom lipsticks with liplab and had a blast. we arrived about 30 minutes early to our appointment to find that the door was locked. we were a bit confused as we thought the website stated they were open until 6pm, and welcomed walkins - not that that mattered as we had an appointment but it made us question if we had the right date/time. we stood outside the coffee shop next door for a bit and contemplated what to do. about 10 minutes later we walked back and though the door was still locked someone inside did see us through the window and came and unlocked the door. we were told that they kept the door locked because the street outside could be unsafe. they proceeded to lock the door behind us as we came in, which was unsettling and seemed like it could be a potential hazard by barring means for exiting the establishment. however, we were still excited to start the journey of creating our polish so we continued with optimism. we were directed to the kiosk where we were told to pick a color and shimmer and that the customization would be done once we get the baseline. we were a little disappointed in this process as it was much different from liplab and their process of customization for lipsticks. i recognize that is a different medium however, one would argue that it is more difficult to customize a lipstick than a nail polish. we proceeded to go to the tech who was supposed to assist in creating the polish. unfortunately i am not sure if they were maybe having a rough day however, they were very unfriendly, dismissive, and borderline rude at times. i asked to use the restroom and i was told that it was not for public use. i asked if there was somewhere else i could wash my hands as i had hoped to try on the polish after we had completed customization. (there were several chairs and little tables with dryers where it looked like you could play with your new polish after). i was told i could go into the restroom but only to wash my hands. overall, the customization process felt extremely rushed and we felt our input in the process was dismissed. when it was completed, we were not offered to sit and play with the polish and we felt very unwelcome to stick around any longer. very disappointed in the experience that we were so looking forward to with orly.
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November 2023 by Jewel Movchan
This was such a fun experience! My daughter and I took a Mother/Daughter trip to LA, with this in our list of must-do’s and it did not disappoint. We each created our own color of nail polish and were able to name the unique shade! We found out about ORLY through Safiyah Nygaard on YouTube. I HIGHLY recommend this experience for anyone even remotely interested in beauty!
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August 2023 by Christine Ling
This could have been so much better. There's heaps of potential in this idea, and it could have been fun, but it was rather lackluster. The experience is not interactive -- you're directed immediately to a standing kiosk of pre-programmed colours, already limiting what you can do. The colours are then set to the Lab Tech, who while friendly, makes it clear that they want you out of there quickly.I felt no genuine interest from the Tech in creating my own very custom colour, which diminished the entire experience for me. I started out extremely excited, and left feeling like I was shoo-ed out and underwhelmed.I feel that it would have been way more fun and interesting if the Tech could have explained the creations of colours, what sort of colours have been popular, and taken us through the process. Rather than being shunted off to a kiosk and then watching the colour being made with a standoffish attitude and minimal changes to the pre-selected colour. It would also be more engaging if ORLY supplied more finishes -- glitters, for example, though I understand that may make it tricky.Overall, great potential, but the actual experience I had was just ... uninteresting.
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August 2023 by Maley Sherman
Great experience, simple, free open space and very nice employee that was helpful. Quick and easy.
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May 2023 by Jim Remsik
Did the online color matching experience and it was very cool! I worked with Raya and she was patient with my hemming and hawing about the orange/red nail polish I dreamed up.
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May 2023 by Sam Grise
Great color. I appreciate the effort to match my old nail polish. Packaging is adorable and I love the ergonomic nail polish bottle.
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May 2023 by Heidi Jones
The video chat was so much fun and informative. As Raya added pigment to reach the ideal color, she'd apply some to cloth so I could see it beyond the mix.I highly recommend this, great gift idea with such personalized and attentive service.
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April 2023 by Jennie M.
I'm in love! I made an online zoom appt and made 6 colors. The mixologist works with you until you are 110% happy with the color! They explain the process & what different mixins will do to the colors. They are located in LA and shipping was super fast (to Chicagoland)! When I opened the package I was blown away! They were better than I could've expected! All the colors were exactly what I had in my mind! Oh you also get to name your polish! For the service & product I think pricing is acceptable (their bottle size .6 oz is slightly larger than the industry standard of .5 oz). They also ship each polish in a special container (collectible) so it won't break. They also have a physical shop in LA so if you're in the area go check it out!
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March 2023 by Christi Shaw
Awesome fun with my daughter having our own signature colors mixed by Riyah! Highly recommend!
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February 2023 by Purple Rose
Amazing nail polishes! Love how they are vegan & Cruelty Free & don't destroy my nails!
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October 2022 by D MP
The best experience. Such lovely customer service and the young lady had amazing patience with my daughter.
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October 2022 by Stephanie McAdams (Stalter)
Orly color labs was a fun experience. My daughter watches their IG videos all the time, so we had to visit. We made 4 colors in less than an hour. Staff was super cool and friendly.
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October 2022 by Lofi C
Literally, if you are looking for a place to create some magic and memorialize a moment with a new iconic nail polish, this is the only place you need to know!The staff are also absolute rock stars and are so helpful, going above and beyond! (Thank you Latoya and Emma! ♥)
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September 2022 by Mae D.
Such a cute/fun and unique experience! One of my Bridesmaid gifted me this experience and we had a fun time customizing our nail polish colors. They charge $24/bottle and she was a little disappointed that we couldn't actually make the color ourselves, but instead it was done behind the glass wall by the person working there. The price is definitely a little steep for what you get (the whole process is under 10 mins), but it's definitely a unique gift idea. The quality of polish is also pretty good, just make sure to get a good top coat ;) Personally I was really happy with how my color came out. My friend took a few tries to get her color right, but thankfully the person working there was able to get the color she was looking for.
