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January 2024 by Luis C
It's been a great place for renting a truck, and they have the mecanishoop, and they have a diesel ⛽️ to put in the truck. The people who work there are AMAZING ? ???
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November 2023 by Mark Faicol
Been renting here for our business for the past 2+ years. The team here always goes above and beyond to make ensure we are accommodated.There have been times I've needed vehicles same day and their team always makes their best effort to source a truck for us or find a nearby location. I'm continually impressed by their incredibly friendly customer service skills and ability to find suitable trucks in a world where rentals are extremely hard to come by.Big shout out this morning goes to Jessica who called me within an hour and helped save the day by putting out fires. I wouldn't have made it through the week without her!!Side note: what I love about this location is that they offer after hour drop offs, even after their office is closed. Super convenient for renters, hopefully this policy continues.
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October 2023 by David Prouty
Renting a truck for this place was easy. The rental team seem very on top of their game. I would have given 5 star but upon drop off I had a hard time backing the truck into the spot and the person who was running the yard was having a hard time with my lack of ability to back up a huge truck.
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October 2023 by Gene S.
Kelly and her crew are AMAZING. Talk about having the "can do" attitude. I recently purchased my first cascadia , and due to it being in the shop I was unable to use it for a huge job I had the following day. I called her the morning of and explained my situation and how badly I needed to sub rent a cascadia tractor , I emphasized how urgent it was and within 15 minutes she cleared it with the higher ups and sent me the go ahead paperwork . Her crew of guys down there were extremely helpful and explained everything to me, she was able to save my a*s and get me a truck. I was able to make the job and still make some money on it. Thank you KELLY I highly recommend this place and will also be writing a letter to corporate explaining to them that that's the way every business should be run. Customer first, good attitude , and efficiency. THANK YOU
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October 2023 by Omar M.
I rented a business rental for a new business I am opening. The catalytic converter was stolen. I was told when I returned it that it was covered under the extra Insurrance they required me to purchase. 6 months later I received a bill for over $10,000. They then sent me to collections. DO NOT come here they will lie to you and over charge you. I tried to sort something out with the collector telling them I can't start payments until December or January as all my money is tied to my new business right now and it would bankrupt my business but that business will be picking up soon. They do want to meet me half way on a solution and have sent rude collectors to harass me. Be careful giving them your business!
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September 2023 by Joe Lombard
Have used Penkse 3x times now, and each time wanting a small van, and each time when showing to pick up we are told the requested vehicle is no longer available - without ANY call or notice when we could have changed or found a new one. Also no discount given for having to use a larger truck that we had to park a half mile away. Team was very unhelpful, wish it was a better operation because its a very useful location.
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July 2023 by Kevin Linnehan
I came in for work on my APU as well as a PM , The shop did a great job getting me in , working on my truck & getting me back on the roadThanks Guys
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April 2023 by Jonathan Valdez
I had the best experience here at Penske starting Saturday. I had originally booked a rental at a different company and they weren’t very customer friendly. They didn’t let me get my rental without my credit card. I’m from AZ. At this point, I thought my plans were ruined due to not being able to rent my vehicle. When I arrived at Penske, I was greeted by Macaulay and Daniel. As soon as I walked in, they greeted me with respect and while a smile on their face. They made my rental happen with outstanding customer service. These boys need a raise, Penske! Experience was so great, I decided to rent for an additional day than originally planned. I have never had an experience like that with any rental company! Keep up the great work guys! I’ll definitely be recommending this location
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March 2023 by Cameron Nagai
I rented a 16ft box truck from this location and they went to put a hold on my card they charged me twice. They let me know this wouldn't effect my bank and they had already refunded the money. 3 days later and my bank shows two cleared transactions for $710 dollars. They called and said over and over that they only charged me once and the first transaction didn't go through. Why would I have $710 dollars taken out of my account twice if the first transaction didn't go through? They are obviously lying to cover their !@#. What a joke this place is. On top of that the last truck I rented shook and rattled if you went over 40 mph like the whole truck was going to fall apart on the freeway. Violent shaking if you went over 50 mph. I used to rent from penske because I could count on them to have quality trucks and great costumer service (this was my experience in the bay area) but it seems like in LA the quality all around with trucks and customer service is abysmal. I will be switching my business over to Ryder as was recommended by a friend and hopefuly they actually take their business and their customers seriously.
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February 2023 by Cameron N.
I rented a 16ft box truck from this location and they went to put a hold on my card they charged me twice. They let me know this wouldn't effect my bank and they had already refunded the money. 3 days later and my bank shows two cleared transactions for $710 dollars. They called and said over and over that they only charged me once and the first transaction didn't go through. Why would I have $710 dollars taken out of my account twice if the first transaction didn't go through? They are obviously lying to cover their !@#. What a joke this place is. On top of that the last truck I rented shook and rattled if you went over 40 mph like the whole truck was going to fall apart on the freeway. Violent shaking if you went over 50 mph. I used to rent from penske because I could count on them to have quality trucks and great costumer service (this was my experience in the bay area) but it seems like in LA the quality all around with trucks and customer service is abysmal. I will be switching my business over to Ryder as was recommended by a friend and hopefuly they actually take their business and their customers seriously.
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February 2023 by Alex Lancaster
I reserved a refrigerated truck for my business about a week in advance. When I called to confirm (after receiving a reservation confirmation via email), the employees told me they couldn't guarantee availability on my desired day but would keep me in the loop. However, no one ever called me after that. I called them the day before my scheduled reservation and was told they didn't have a truck at the time but would reconnect with me later in the day. They didn't!Thankfully I was able to secure an alternative through a small local company, but if I hadn't been proactive and called Penske in advance I would have had no idea that they didn't have what I needed until it was too late.This isn't intended to reflect poorly on this specific location, but rather whatever reservation system Penske corporate uses. Clearly it's unreliable and sets everyone up for failure.
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December 2022 by Michael Shelton
Good service, quick in and out even though came in ~30 minutes before closing. Truck was beat to hell, but moving day is not a beauty contest.Charge still pending, but 100 more than quoted so far, will update if needed.
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October 2022 by Paul Lee
Friendly good service. Awesome.
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September 2022 by Frank D.
Great service and very helpful with the rental process. The staff was extremely helpful.
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July 2022 by Richard R
Always great service
