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February 2024 by Denise V.
This place is great! As a woman that knows nothing about cars, going to a mechanic is intimidating for me but you can that they are genuine and not out to take advantage. They work quickly, are communicative, are transparent, and their prices are more than fair.
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December 2023 by Andrea Rodriguez
If I could give this place zero starts would. The people on the phone are extremely rude and unprofessional. When asked to explained the quote they had provided they said "There's no way you would understand. So there's no point in explaining, you're not a mechanic and you're not going to be a mechanic". Hung up on me three times as I remained calm and essentially pleaded for them to clarify. Then they said the estimate was void and to throw it away, that now they would be charging more than a 50% increase for the same services listed. I am appalled by these people. Literally give your money to any other mechanic in the city.
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October 2023 by Alex
Good mechanics. Good location. Affordable prices. Little bit dirty.
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October 2023 by Олексій Онишкевич
Good mechanics. Good location. Affordable prices. Little bit dirty.
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September 2023 by Vladie Star
Excellent service!!!Very knowledgeable!!!5 Stars!!!Services: Tires
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September 2023 by Danny Taylor
Fast, quality work at a fair price.
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July 2023 by Nikki Iv
Hands down one of the best body shops in LA, they are not predatory and will fix any problem you have! My family has been a customer here for over 15 years and they never let us down!
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July 2023 by Semyon Segal
Very very good experience in this shop. Fast service and excellent quality of service and customer service. Highly recommendService: Body & Trim
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June 2023 by Seva V.
Suddenly, my car vibrates like I was driving through Pompeii during Vesuvius' eruption. Within a minute, they discovered the cause of this intimidating shaking, and less than an hour later, I left in a car that was back to being itself. So neither I nor my car had time to turn into dust. There is no problem these guys, Igor and Alex, can't solve. Plus, their jokes and advice will make you even happier.
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May 2023 by Victor Díaz
The most horrible service and attitude towards customers I’ve ever met in my life. Don’t recommend to anyone, waste of time and money. The owner absolutely does not care about customers. Very rude…!
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March 2023 by T L
Horrible customer service. When I was asking standard questions about the repair process and timeline, I was told "you ask too many questions, too hard to work with you". LOL... wonderful.Service: Body & Trim
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March 2023 by Alexander L.
This is an excellent and friendly place. Very busy, of course. I have dealt with Alex Shabun's bodyshop a number of times and was always satisfied by the speed and quality of repairs. The staff is as friendly as the owner and it is a pleasure to deal with them. Thanks a lot for your great service!
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March 2023 by T
Horrible customer service. When I was asking standard questions about the repair process and timeline, I was told "you ask too many questions, too hard to work with you". LOL... wonderful.Service: Body & Trim
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December 2022 by Jonathan L.
Phoenix Auto Body repair provides the utmost in professionalism and expertise! unfortunately, I've been involved in three accidents ( two of the accidents my vehicle was deemed a "total loss") over the past (3) years, BUT during each of these three traumatic accidents Alex, Igor, Ingrid & the rest of the Phoenix Auto team have made the experiences as pleasant as can be despite me dealing with Insurance claim adjusters, correspondences & emails, Field inspectors, rental car companies, and the list goes on and on (ad-nausea)! However during all of the aforementioned laundry list of complex things that I had to do while I was jumping through all the required insurance related hoops- Alex & his team provided me much needed support that was incredibly invaluable to me and allowed me to make sound decisions regarding all the minutiae regarding my vehicle. Alex is very aware of all the challenges that might arise, even during the two times my vehicle was declared a "total loss." Phoenix took care of every single detail,being the go-between regarding my insurance carrier, coordinating with the rental car agencies, my adjuster, arranging the tows, making sure I wasn't getting gouged concerning storage etc. Alex was, and is always available whether you call, text, or email him, he always gets back to you & most of the time it's just a few hours later or at the very least before the close of business, so you always know what the status of your claim is! The work that Igor and his mechanics due are impeccable. One of the accidents I was involved in required some cosmetic work, and honestly, my car came back to me looking better than when I first purchased it. If you are in need of an auto body repair shop that will treat you as a VIP, then Phoenix is the repair shop for you!
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November 2022 by Adam Ponce
Awesome job they did. Its like nothing ever happened.