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December 2023 by Margo S.
So accommodating and kind and helpful. Was my first time using this company and I will absolutely use again. The staff is all great and they have a nice selection of cars.
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August 2023 by Rachel G.
Thank you to Michele , she is very professional and know how to deal with customer . This is the second time that I rent a car and will go back again Great Customer Service
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June 2023 by Elizabeth Reece
Jaden, Jonathon and Luis are great....great cars, great rates, and great service
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March 2023 by S. A. Matthews
Platinum Car Rental is the place to rent a car when you need care. The staff does all the extras to give you peace of mind. Thanks
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March 2023 by Amna D.
This place is a scam. The staff is very predatory, they will keep your holding deposit , do not sign any contract without using a magnifying glass to read the fine print. Avoid this place if you can , they are money hungry and will hit you with unexpected charges. Save yourself the headache and go to enterprise rent a car, you will be glad you did. They have a newer fleet and very good prices on luxury cars . Platinum's fleet is all old and beat up cars plus overpriced . Trash place avoid at all costs !
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March 2023 by Patricia C.
Love, love, love Platinum Car Rental, I always receive outstanding service and quality cars at great prices!!
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February 2023 by Miranda A.
I thought I had found a reasonable car rental in my neighborhood, last Saturday. I picked up a car for $55.00, atfter 1 PM for a one day rental. The agent Jaden told me I could return it on Sunday, however they close at noon, but I can drop it off "even at 2AM" and drop the keys through the door . I returned the car on Sunday, at 1PM. Today I checked my credit card statement and I have been charged DOUBLE the amount quoted. The Manager "Jule"? SAIID I WAS CHARGED FOR TWO DAYS. I explained that Jaden had given me these instructions, and I did actually return it within 24 hours, and shouldn't be charged an extra day since Jaden explained I just park the car, and drop the keys. Manager didn't agree to a refund, so NO MORE BUSINESS WITH THIS PLACE.
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February 2023 by Rachel Galas
I rent a Tesla and I had a best experience with them. Customer service 5 stars
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February 2023 by Shery Shulman
Great place to rent cars. I got into an accident and had to use there cars for 4 months. They are very lenient and make your life easier. They deal with all the insurance and you don’t have to do anything but just drive their nice cars. Thanks again for your business.
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January 2023 by Sally R.
I rented a car here while my car was in the shop. Terrific customer service! The team were all pros and handled all the legwork with my insurance company to follow up on my claim. The car I rented was brand new. Much better service than a big name rental company.
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December 2022 by Mike R.
Due to my business I always rent a car from car rental places , but I had never rented car from this place , it was horrible experience, the car they gave me Nissan Altima was very old and when you push the gas pedal, you can gear the strange noise that it makes when you happen to drive old car with transmission problems. The driver seat has ciga rette burn hole , and once I showed it to them at the time of getting the car , they said it is a used car , what do you expect. If you want a nicer car you have to pay $ 20.00 a day more . I will never rent a car from this place , it was truly a horrible experience .
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November 2022 by Rose Mary B.
The team is attentive, fast and great to deal with. Picked me up and dropped me off at car body shop. I highly recommend using Platinum for your rental. Cars are clean inside, no smoking and no pets allowed in the car. The staff is knowledgable and they will answer all of your questions, get you in and out smoothly.
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October 2022 by Work S.
PCR will lie to you, mislead you, and steal money from your credit card. They will not give you a direct answer and will then play the blame game with no resolve. They are thieves who do dirty unethical business.
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August 2022 by Omid Omid
Not professionalPoor serviceworst customer service. the quality of service is -40%Hertz or enterprise are better than platinum. at least they provide safe cars and excellent customer servicenot helpful people. they left me in the street and sent me uber after 30 minutes waiting.70% of time never answer the phones.....unpleasant smells inside carsquality of their vehicles are 0
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August 2022 by Omid Omidvar
Honestly, It doesn't worth to spend time and write about Garbage Car Rental. I don't recommend this car rental. Not worth it to get your rental car from them. Quite frankly, the customer service is one the worst in the nation. They don't care about customer. They don't provide safe car to you. I got car from them fore 45 days. there was issue with break. when I called them they said that's the only car we have....when I back there to return their car. they kept me waiting for 35 minutes and nobody was there.
