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January 2024 by Patrick Munoz
Gol was a pleasure to work with. It was a refreshing experience to work with a woman at a dealership, especially since many dealerships are male dominated. She was not pushy, but was very detail oriented and most importantly, very honest with us. She genuinely wanted us to get the best deal possible. I will now only buy Porsches from Gol :)
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January 2024 by Truc Illerhaus
We just picked up our second 718 ordered with Porsche DownTown LA. The entire transaction, from order to delivery was very efficient and pleasant. Robert listened to what I was looking for and made great suggestions to build my order, , without pressuring me into the options that I didn't care for. The car came out better than I expected and was within my budget. At the delivery time, Robert was very thorough in explaining the important features and answered all my questions. When you're ready to buy or order a Porsche, work with Robert at Porsche DownTown LA.
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January 2024 by Hovik Zakaryan
Ellie is the best. She’s been my go to for over 10 years. Outstanding customer service. Extremely friendly. And gets it done in no time. She got me into my dream car. Don’t waste your time going anywhere else. Just go ask for Ellie!
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January 2024 by Dave
Wow! What an endeavor custom ordering a 911. My sales advisor Ellie and manager Jonathan, could not have been more dedicated and transparent with me over the 6 month process. When I took delivery of the car it was a very festive mood in the store and everyone seemed to genuinely enjoy being there. I’m not from LA and really appreciated the welcoming, friendly interactions with all my contacts. Summary: If you’re lucky enough to work with Ellie, she will put in the time and close the purchase as smoothly as possible.
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January 2024 by Kevin L
Ellie greeted us as soon as we arrived and was very patient with us purchasing our first car. She was very helpful and answered all of our questions to help us make a decision. She made us feel comfortable like we were family. I would recommend her and Porsche DTLA to anyone in search of an amazing vehicle.
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December 2023 by Monique C.
This was my first time buying from a dealership and I honestly can say I regret it. I haven't received my registration plates after purchasing a car & it's been two months..they said I would receive them in 15days after purchasing my car. i tried calling and emailing but no answer. I was also promised a key fob battery but never got that & they never cleared my low tire pressure warning light? I had to do this myself! After purchasing the vehicle I also find out my mirror light doesn't work too? You would think a dealership would provide you with all these things before selling you a vehicle.
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November 2023 by Calvin J.
You would think a dealer, as well known and respected as PORSCHE, would hire some employees that had some decent common courtesy. Well let me tell you, Porsche of DTLA does not. They will ghost your ass once they sell you your car. Have you noticed a lot of positive reviews are from people who don't write a lot of reviews? Suspect, isn't it? As it says on my profile, "a happy person will tell three of his friends while an unhappy will tell ten." Which basically means listen to the unhappy reviews, because more often than not, they are more truthful.
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November 2023 by Kay J.
I stopped in to look at a BMW and immediately upon our arrival, my family and I were greeted with an open door and a smiling face (the kind gentleman who sits at the first desk). I was then assisted by Robert Tehrani and he was quick to get me the information I needed. Robert familiarized himself my family in addition to my needs, easily making us feel welcomed. He took his time really seeking out the best possible outcome for me and I was certainly appreciative! Chris was also extremely helpful and detailed the car, exceeding my expectations. He shocked me with how great it looked afterwards. Ms. Hoss was wonderful as well and super informative. She was undoubtedly knowledgeable of the polices and legal aspects pertaining to my purchase. I couldn't be more grateful for the services rendered and all of the excellent support of the entire team. Will be back in about 5 years haha! Go with Porche of DTLA, they know how to do it right!
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November 2023 by Brian Wade
Preston Jimenez helped me get an allocation to order the 2024 718 Cayman GTS 4.0 that I wanted. He has provided pictures after delivery from San Diego dock and after the initial service and is assisting with purchase and shipment. Being in FL and purchasing from a CA dealer, he has made the process easy.
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November 2023 by brandy hogg-duncan
I went in to look at the perfect car for me. I was very excited to go and to find this vehicle & potentially take it home.I left feeling as though I wasn’t as important as any other customer.I was told I had “bad” credit. My credit isn’t perfect but it isn’t horrible either. I understand this particular dealership probably deals with a lot of individuals who have little financial worry & endless funds but that isn’t every customer.The sales person ran financing with 2 banks & told me I was denied. I’ve bought enough cars in my life to know large dealerships have multiple financial organizations they submit to. I didn’t go there and have my credit pulled to try to make a purchase for this salesperson to not work to help me. I wasted 2 hours there.It was closer to closing time & I felt that the salesperson just wanted me gone & deal with things on Monday, after I told him I drove 2 hours to take care of things that day.I left and took my business to another dealership that was friendly & worked with me to get me into a vehicle I needed for our growing family.
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November 2023 by Christine Brinkmeier
I was treated like a Princess yesterday. I came in to get my ECU reset and they served me the best gumbo I've ever had and peach cobbler that was out of this world! As I waited they also washed my car which was filthy from a 2500 mile drive! Cudos to Victor and Johnny for making mine and my son's day!!!
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November 2023 by G G
Great team, particularly Eugin, in their sale team is a great person. We definitely return for our next car. Our first lease for about 3 years was a good experience. Highly recommend
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October 2023 by Anh Ho
I had a horrible experience with the salesman named Hamid. He didn’t provide us accurate information about numbers so his manager helped clarify it to us which prolonged the transaction. After my purchase, he sent me home with a missing car charger. He told me he would deliver the car I drove to the dealership within 24 hours of my purchase, he changed his mind and said he couldn’t find a tow company. Also he doesn’t know where my brand new Porsche’s charger is… Honestly, I stopped trusting him at this point. He is rude, unprofessional and does not keep his words. DO NOT RECOMMEND this dealership or Hamid. I deeply regret buying my BRAND NEW Porsche there. Worst purchase experience everrr!!
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September 2023 by Jeonghwan Lim
THE WORST EXPERIENCE WITH DEALERSHOP. I bought a used car, and they explained that the car was in great shape. However, I soon discovered that there were a few problems that needed to be fixed, and it took forever to resolve them. I understood that the delay was due to parts, but their communication was very poor.I finally received the car almost two weeks later, and on the first day, I encountered an issue with the brakes. It turns out there was a previously reported brake issue, but the dealership never informed me about it. When I asked for the history of what the body shop had done previously, they didn't provide that information until about five days after I got my car.I reported the brake issue again, and once more, the communication was lacking. Now that I've purchased the car, they're saying I have to pay for out-of-pocket expenses when they should have and could have fixed it before selling it. If you want to avoid getting taken advantage of, do not use this dealership.
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September 2023 by Zihao C.
I just took delivery of my first Porsche, a Macan S, from Porsche Downtown LA, I couldn't be happier and I have to give a huge shoutout to Ellie for making it an amazing experience.Ellie and her team were lightning-fast and super professional throughout the whole process. I'm from Seattle, so buying a car out of state online was new to me, but they made it a breeze.Ellie's attention to detail saved the day. She spotted some minor wheel scuffs during the pre-inspection and got them fixed right away. Thanks to Ellie, my car arrived in pristine condition.When I'm ready for my next car, Ellie will be my first call. She's the real deal! Thanks again, Ellie and Porsche Downtown LA!