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March 2024 by K.L. Wright Jr
I have to come and give praise to 300 Avery St. facility manager, Mario! I had lost the keys to my unit and needed to get inside to pick up some equipment for one of my bookings. With the facility near closing, I was under an extreme time crunch and starting to panic....Mario informed me of each resolution possible and their process timing.Due to the time restraints, he recommended a great professional licensed locksmith, Oscar, who arrived expeditiously after our phone call. He was very reasonable and super efficient! I want to definitely recommend Mario and his facility, as well as, Oscar's Lock & Key!
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March 2024 by James Washington
Awesome service!
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March 2024 by Etienne de Testa
Mario has been a great help and so flexible on helping me with my case ! Would highly recommend this storage ! Thanks again Mario !
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March 2024 by Ashley Fang
Amazing experience working with Mario! He is very helpful and resourceful, and he was able to help us move to a unit that best suited our needs. 10/10 would recommend, always look forward to seeing him every month!
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March 2024 by Spencer Uptop
Top tier service, all the time, everytime!Mario, takes ownership in every situation, Mario is always customer focused at every point of contact.With the size and occupancy of this building, it speaks to his work ethic and commitment to Public Storage when compared to other sites and also other managers.Donte T.
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March 2024 by Heather Massie
Mario is the best. He assisted my friend and I when I moved in. He also gives a great thorough explanation how to use the app. Every time I come his super personable. I would recommend friends and family to use this location at 300 Avery St.
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March 2024 by Jacob Regan
Mario is incredibly kind, compassionate, and dedicated to assisting the community of customers with their storage needs. He goes above and beyond to treat every renter as if they were family!
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March 2024 by Leone Gumabon
Mario is Very Good in Helping me with everything! Very Happy with his services!
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March 2024 by Ronna Davis
Mario has provided the best customer service when I sign up for an unit then again when I changed units. He is amazing employee and Public Storage is lucky to have him.
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March 2024 by Maple Hill
I'm happy to add onto the rave reviews for Mario who manages the Public Storage in the Arts District. As a renter for a few months, I often back and forth to storage, and its always nice to see Mario's friendly face and to say a quick hello. He's professionalism, and AWESOME customer service is something that is rare nowadays so kudos to him for being a great representative of Public Storage.
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March 2024 by Kai
Super good service from Mario! He represents the highest level of customer service. Very skillful and professional manager knows what he’s dealing with. Gives a awesome service when the day I arrive. This storage unit makes me feel like a five star hotel. Mario is always very active and alert. I feel super safe to keep my valuable items here. Thank you so much Mario!
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January 2024 by Lars Adams
This is easily the best managed storage unit facility I’ve ever used. Mario is so incredibly helpful, friendly & makes me happy each time I see him. So grateful for Mario!
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January 2024 by Thuytien Nguyen
Mario helped me when I was checking in and was so helpful and nice when walking me through the process. Moving and storing items can be so stressful sometimes and it was greatly appreciated how professional this place and its employees were.
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January 2024 by Mia Garcia
Mario property manager was fantastic I would definitely recommend very knowledgeable and helpful made the process so easy I would like to thank him and recognize him for his outstanding customer service.
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January 2024 by Andrew Van Wyk
I have been a customer at the downtown Public Storage facility for a few years now and have changed units twice as my needs changed and I can say without a doubt that it's been the best experience I've ever had at a storage center.First and foremost, the facility itself is impeccably clean and well-maintained. The storage units are well-lit, and the entire facility has a sense of security and professionalism.What truly set this Public Storage location apart, however, was the remarkable management and customer service offered by Mario. From the get-go, he displayed a level of professionalism and friendliness that made the entire process smooth and stress-free. Moreover, he's a joy to talk to.Mario went above and beyond at every step of the process and you can see while you're there that he takes pride in his work and has a keen eye for detail.My time at Public Storage in downtown LA was made exceptional by the clean and well-maintained facility, but more importantly, by the outstanding service provided by Manager Mario. In an era where customer service is seemingly falling by the wayside in many industries, it's a distinct pleasure to encounter a manager who genuinely cares about their customers.
