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December 2023 by Alex Ksenjak
Horrible experience with this Public Storage location. They never pick up or return calls after you leave dozens of voicemails. My storage unit is on the second floor and the only elevator to it has been out of service for months. I was given a phone number of the district manager, Michael Moldy, which never picked up or returned calls either after I left voicemails. To me, that’s ridiculous customer service, years ago I used to have units at 3636 Beverly Blvd & 11200 W Pico Blvd and never had any type of issues. Today I vacated the place and the fact that everything had to go through stairs ended up costing me a lot more, I believe that Public Storage is responsible for the extra fees as the elevator should have been fixed a long time ago. The amount of money these people make off people storing more than compensates a repair
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December 2023 by Jayce G
Melanie has the property looking clean and always friendly
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December 2023 by Sarah Fuller
Elevator has been broken for over a month. Nobody reachable to unlock the stairs so no access to your unit or belongings. Needs new management.
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November 2023 by Anita Boyd
I received great service. It was a quick and easy process.
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October 2023 by Nicole Evans
Melanie was so nice and helpful and I appreciate the kind service. Thank you so much Melanie for your help.
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October 2023 by Seth Plummer
Came in to rent with Melanie super helpful great customer service
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October 2023 by alexandra misczynski
Ellie was very efficient and gave me all the information I needed!!
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August 2023 by Joseph H.
so far it's been a homerun here at this extra space storage! the team was hel and got me the price and into a unit with the first 20 minis of booking the unit online. considering I'm coming from a storage facility that's the complete opposite well I'm feeling blessed to have walked into a spot right off of Santa Monica blvd thats professiona, very clean, secure and gives the option of customer entry till almost 10pm! well again, thank you girls!!!! and thank you Extra Space Storage! I am finally back on track by making you the first choice of my storage needs!!!!
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August 2023 by Thomas Meurer
Elli is the BEST!! She took absolute care of me, through some delicate negotiations, remainimg calm, efficient, and pleasant, making the entire morning calm and pleasant. Great Customer Service. Thanks Elli!!
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August 2023 by Whitney Matera
Elizabeth helped me and my husband get into a storage unit quickly and efficiently and was very patient with us as while we navigated some personal preferences. Thank you Elizabeth, you were so great and helpful! the grounds are always clean and never overcrowded, very nice facility.
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August 2023 by lisa johnson
I just love the wonderful and warm reception Sheri gave me! She exercised patience, compassion and was throughly knowledgeable, she made my day! Thank you Sooo very much Sherri!
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July 2023 by Tristan W.
Great location. After 3 months they raise the rate by 33%!! Now the unit costs the same as a small studio where at least you could sleep in.
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June 2023 by Liddy C.
Property manager is never present, when storage unit system is offline & you have a unit not on ground level, you're out of luck! Incredibly dismissive customer service that does not solve the issues but leaves you on hold for an hour & then hangs up the call. Do not recommend whatsover, find somewhere that actually cares about their customers.
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June 2023 by Leila Benlakhal
I want to thank Elizabeth she work at Willoughby public storage she help me to get lower price for unit which safe lots money and I'm thankful for that she always maintain professional with nice smile she make me feel welcoming when I step in office for any Questions she awesome ?? keep up with great attitude ☺️☺️
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May 2023 by Luis Madero
Mike and Ellicia were the absolute best in helping us out today, I highly recommended anyone to use their services. The best of the best!
