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December 2023 by Berenice Alemán
It was a pleasure speaking with Enrique he explained everything about the storage unit and was very helpful through the process. I highly recommend this place.
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November 2023 by Jenna Carso
Enrique was very thorough and helped my mom and I with great service. We really felt like we knew what we were renting and that's a good feeling.
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October 2023 by Leyzabelle Gabuat
UPDATING MY REVIEW - 10/2:1. So Customer Service called me about this and they did apologize. They said they were gonna do something about it like most likely give a headsup that someone will use the loading dock or something but I do not think so.2. They are actually still nice despite all. I lost my ID and they returned it to me with a smile.Just keeping it to 4 for now since there's a lot more for improvement :-)Public Storage in Alameda, CA. I exited late by 7mins and they issued me a warning or notice that I stayed late when I clearly communicated with the staff/management that it was hard to move my things because there was a truck kind of blocking the entrance. I had planned that we were just gonna use the cart to move things so it is quicker but it was impossible with the truck being there.I told them that I am suggesting to have some limit on the time a truck/tenant can park in the loading zone or at least a scheduled slot to use the zone because what if there's other people who wants to use the entrance to load things. Yes, I definitely want to respect people's time so I think in order to respect people's time, there should be a limit or schedule when using that loading zone. Even loading zones in the streets have time limit.I hurried up even though loading my stuff was difficult and it hurt and injured me so I can leave by 6PM. I never want to get off late out of the property. Had I not cared about the time, I wouldn't have told the staff about my struggles because of the truck being there. They knew what was going on and they still issued me a warning for 7 min late. Also, what about the the other tenants not respecting that other people want to use the entrance.I talked to the staff and they just disregarded my suggestion or feedback (especially since they said I am the only one who complained about this) and said just worry about me getting out of the property on time. Yes, I do worry about that. I planned, I hurried. I got off an hour earlier than usual from my job. I planned to use the cart. BUT I did not expect there will be a truck there that will stay for more than an hour, limiting me to use the cart and not move faster. There should be a time limit or permit to use the loading zone. That's what I suggested.They said nothing is gonna happen to my account because of this but it bothers me that I am getting warned over this or I have some records of not following the rule when they knew what was going on. I am still open to change this review if I am heard. If I did not care about this rule - I would not even talk to the manager, call them or even write this review.
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October 2023 by Bri15 S
Terrible service! I called more than 10 times today bcus I rented a storage this morning I load everything and get there but it turns out the gate codes are not working for everybody there waiting outside. I’m calling and calling for them to fix this as they are so quick to charge but the lady that answered me just hung up on me and didn’t answer after that anymore. I’ve been calling and still no answer but they already charged me card
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September 2023 by Luis Arturo Lopez
Gabby at public storage help me out today with my account , very sweet , took her time and made sure my account services got taken care of … great staff
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September 2023 by Miguel P.
BEWARE! DO NOT GIVE PUBLIC STORAGE YOUR BUSINESS!Predatory bait and switch tactics! I rented a large unit from this facility and was given a rate of $320/month. At no point did they mention this was an introductory rate and a few months later, my bill each month has gone up $120. That's an increase of almost 40%. When I called they blankly and emotionlessly stated "it's in the contract, didn't I read the contract?" and said there's nothing they can do and to call corporate.When I reached out to corporate customer service I was greeting with the same soulless tone: "sorry sir it's in the fine print of your contract" with zero sympathy or empathy. It became clear to me this is how Public Storage operates from top down as a company- apparently they train their employees to purposely omit mentioning your rate will go up substantially after a few short months. They don't care about what's right. They don't care if you complain about them. They don't care you if you never do business with them again. If only I can rate this business with zero stars.
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September 2023 by Thomas Pacheco
Had a great experience, if you come by ask for Gabby, she really knows her stuff, and thanks to her I was able to get exactly what I needed.
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August 2023 by Junior Martinez
Gabby made the entine experience quick and easy. I would definitely recommend this location because of they're great customers service.
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August 2023 by Jazmin Anderson
Today was my first time renting a storage and Enrique made this experience seamless. He was very knowledgeable and helpful. He answered all of my questions and provided me with a lot helpful information. He definitely should be promoted to a manger position because his customer service skills are top tier because of his skill set I will be a continuous customer!
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August 2023 by Kenrick Baker
Enrique, Maritza, and Gabriela great customer service. They were very helpful. Thank you guys so much.
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July 2023 by iris serrano
Gabby was who helped my partner and I, with the sizing of the storage we might need and she was overall amazing, had great customer service, answered all my questions as a first timer, kind and very informative.
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July 2023 by Beatris Ceja
Enrique was very helpful he did the most helping me set up! Made me feel comfortable and satisfied with the rental
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July 2023 by Evelyn Sanchez
Gabby was so nice. Setting up was easy and relatively painless Very good customer service. Place was clean and staff is very attentive.
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July 2023 by sebastian alvarez
Ana and Enrique were so helpful they hooked it up with discounts ask for theenrique special, tell him sebas sent you.
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July 2023 by Norita T.
Customer service is good even though they handle a high fluctuation of customers throughout the day