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March 2024 by Alexander P.
There are literally only morbidly obese people who work here. Insane. How is this a "pediatric" clinic lmao
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March 2024 by Hector K.
Unacceptable Unprofessionalism and Violation of Patient Confidentiality at Queens Care!!!! We were appalled by the unprofessional conduct displayed by the front office staff, particularly Keven. His behavior was beyond unacceptable and warrants immediate termination. Not only did Keven exhibit a complete disregard for professionalism, but there were also alarming breaches of patient confidentiality under his watch. It's deeply concerning to witness such negligence in handling sensitive information. Moreover, the unwelcoming and hostile environment created by Keven, Diana, and Veronica only added to the distress of the situation. Their behavior not only reflects poorly on the clinic but also undermines the trust and comfort that patients should feel when seeking medical assistance. It is imperative that Queens Care takes swift and decisive action to address these issues. Patients deserve better than to be subjected to such unprofessionalism and disregard for their privacy. Terminating Keven and implementing measures to ensure a respectful and confidential environment must be prioritized to uphold the standards of care and professionalism expected in a healthcare setting. In conclusion, my experience at Queens Care was marred by the unprofessional behavior of the front office staff, particularly Keven. Action must be taken to rectify this situation and restore confidence in the clinic's ability to provide quality care while respecting patient privacy.
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February 2024 by August O.
I got assigned this doctor through my Medi-Cal insurance, and the whole process since establishing care in July of 2023 has been terrible. Like other reviewers have mentioned, I had an appointment to see a doctor and the appointment was canceled the day of or the day before several time because the doctor had called out. Once I did see a doctor, the referral I needed for a surgery fell through the cracks and had been delayed over 6 months. I thought it was Medi-Cal's fault, but it turns out this clinic didn't submit the referral correctly. I received no guidance or updates regarding the status of my referral or any care about my health in general. I wouldn't recommend this place to anyone, but especially not to anyone who is seeking gender affirming care. They recently changed their name to "Gracelight" in a clear desperate attempt to rid themselves of the bad reputation they have established for themselves. Do your research and find a decent doctor and don't settle for this subpar care.
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January 2024 by Dilshod N.
I'm very unhappy with the reception, they cancel the appointment at the last minute, or you show up on time and there's a surprise like you don't have an appointment today, it's impossible to get through by phone
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January 2024 by K Ridgeway
The company/pharmacy policy of asking a patient their birthday twice even if they give you their actual ID is annoying and silly. Whoever came up with it was clearly NOT using common sense smh. Poor service today too.
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January 2024 by Jennifer C.
Tried calling to make an appointment for my son. Waited for over 30 mins and just hung up. No one picks up.
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December 2023 by Gorgeous G.
This is not a good place to go, been canceling my baby doctor appointment for many time now due to doctors calling out , you guys better fix that problem. But i will find another doctor and office to go to because i will not go here anymore.
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November 2023 by Melva R.
My parents have been using the services at this clinic because of how close it is from home. The service varies, some days are ok and others not so much with their customer service. But today I discovered how they do not care about the health of patients, even those at high risk. I called at 7am, as they always suggest, to request a same day appointment for my dad who just tested positive and has diabetes. They told me they were going to work on it and would call me back with the time of appt. 2 hours had passed and never called. Decided to give them a call to check just to find out that I had called at the center place and that their messages "sometimes do get to them". What kind of health care is this? The lady at the front desk was so unempathetic and dry over the phone. Didn't understand why we were requesting his doctor and told me to call at 7am another day. How can we trust a system that thinks illness can wait for a next day to be treated. Unbelievable.
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November 2023 by Ingrid Cruz
The service is excellent, I didn't like that my appointment was at 2:10 and they treated me until 4.
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October 2023 by A De Gamarra
I always recommend this clinic to my clients as it is very clean and the staff is very kind.
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September 2023 by karen Leiva Alvarado
Worst place everStaff rude since the beginningWhen called long hold time to make an appointment and dianna in the phone was very rudeMy husband schedule an appointment for today at 10:50 they requested to be 20 min earlyMy husband got there at 10:20 when walked in he mention he has an appointment at 10:50 very rude black lady didn’t let him to even finish his sentence and told him that he was gonna be called and to sit down and waitHe trusted the lady since she works thereHours pass by and he was never calledHe keep asking this lady what was going onAnd she was telling him to go sit down and wait to be called in a very rude way. She left and a another guy was attendingmy husband asking why they haven’t called him and he asked if he was subscribed he told him all the things the lady said to him and the guy apologized to him and told him that the other lady was supposed to help him and she didn’t that they didn’t have time to attend him today even tho he had an appointment and everything confirmed and that he needed to come on Friday to have his appointment. Such ridiculous stuff, he was told all of this at 1:00 pm he was there 3 hours such a waste of time and such unprofessional staff.
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July 2023 by Millie Million
They alright but it's a eye Dr dentist and you can filled your prescriptions here so easy don't be late to your appt they are not good at making appt or rescheduling I'm starting to hate this place
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May 2023 by Geiselle Stafford
QueensCare Health Center Hollywood location....This place is the greatest! Always the greatest patient relations I've ever seen. As a whole I can't say enough great things about everyone but my Dr has the best bedside manner ever! Thank you for listening and having empathy Dr Debnath. You're the best!
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May 2023 by K
High volume barrio clinic run better than their other 5 locations, but untrained staff, understaffed office, and tone deaf doc Kraig Golden who pushes vaccines and blood tests, yet ignores documented injuries and patient needs while giving no common sense health advice - while shaming you for doing online research since negligent insurance and clinics refuse to help, make for a gas lighting game of musical chairs where you'll never have your needs addressed as a patient.It took 3 years and numerous complaints to upper executive directors to even see a doctor after always being saddled with nurse practitioners who won't even look at your body or give any common sense advice or care.Kraig Golden refused to help with any kind of disability paperwork after he said he would complete it. Not sure how he has a medical license if he can't figure out how to fill out a simple form. Constant excuses. Bait and switch.Their entire clinic assumes that the injured patient will do all of the work to process it themselves, including going to find the paperwork, delivering to clinic to be signed, and then coming back for a 4th time to pick up the signed paperwork since they don't have the maturity to process it themselves. Their immature staff literally asked if I had a husband or family to do the courier delivery service for them. Not everyone has an extended family to do THEIR JOB.I've never seen such a dysfunctional lazy system. All other professional functional offices provide SDI paperwork on site and patient care. Transferred out.
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May 2023 by Raby Savage
Dr. Celo is an Angel of Mercy. The staff speaks Español, Armenian and other languages. Kind and engaging staff.
