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March 2024 by Ebony J.
Can not stand this Ralph's. The staff is rude as fuck. If you don't want to work in customer service then go be a plumber.
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March 2024 by Melissa C.
dirtiest nastiest ralphs with the rudest employees and customers go ANYWHERE else - imagine having a whole shopping cart filled with groceries and they don't even try to help you with their faulty card reader doesn't work they set your groceries to the side embarrassing you until you figure it out and acting like you're the problem and not the card reader? your cashiers suck and your place is a sh*t hole and i thought the ralphs off vermont was bad ....
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February 2024 by Ken F.
Go to Vons or Jons or another supermarket unless you have no choice within 2 miles. This place isn't just dirty and sad but the lines can take 20 minutes and just getting into the parking structure can take 10 minutes. There's usually parking in the bottom garage but 7 our 10 times, the escalator or elevator doesn't work and it smells pretty rancid, not sure how many rats or pigeons have died in that parking lot but the funk in there is like your average dirty subway. It's pretty common to see homeless people in this area but this tends to attracts the more violent ones. There was a shooting incident because one of them tried to attack a customer and the security guard. The incident happened on Aug 8, 2023 but there's weekly stories where it's more verbal harassment and not using a weapon. Almost no shopping carts available or they are broken. The only reason why I don't give it 1 star is because there are times when the lines are fast, parking is open, things are working and it has potential but small variety of items (groceries, supplies, drinks, etc), and still lacks for it's size. They are located in a key location that works well but they need to a complete revamp and monitoring system to make sure traffic moves. I'm pretty sure people are just parking their car their all day/night and security doesn't care.
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February 2024 by Crystal Serrano
I was shopping at this store with my uncle. Who is a veteran and suffers from schizophrenia and Severe panic disorder He was asking to use the restroom and got upset because they were out of order When the girl Marissa Was raising her voice and arguing with my uncle she was also using profanity The cashierHamberto S is very rude My uncle had mentioned to him About Restrooms being closed And Humberto said that he was in a manager and my uncle told him that he should bring it up to management Humberto got upset and offended. And he called my uncle stupid as he walked away. I talk to Hugo the store manager I brought it to his attention About Marissa, and he replied saying maybe she didn't know that he was mental This is very unprofessional for a business And For the employees to treat customers this way And to Verbally , insult and argue with a customer.
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February 2024 by B Anderson
Basic ralphs
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February 2024 by My Nameis
Management told me to go find something for myself. Criminal rude and bias in my opinion needing to be replaced of nightmares rude staff. Arrived 1 minutes to close and needed to grab dog food in emergency and locked door in my face. Hugo and the entire management team needs to go. Worst customer service I've ever experienced literally in my life aside from rude people on phone customer service who hang up thinking there are no consequences to their actions. Despicable. The treatment towards me is nothing but defamation. Easiest law suit of my life. Can't believe these people got hired and still work here ???
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February 2024 by Brandon
Anyone back home with California plates is to be treated like trash!
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February 2024 by Edward L.
Not sure why I'm giving Ralph's 2 stars..probably cause the workers are great - Wanda, Will, Herman...Otherwise, can someone tell me why Ralph's allows IN STORE solicitation by Spectrum??? It's bad enough you take your life into your own hands coming here... But really? Inside the store, not at the entrance, aggressive pimping of crappy cable service while you shop...This sucks. Do better Ralph's...
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February 2024 by Earl Van Fleet
Went in to get some chicken breast sliced up for me, there were three of us waiting. The person whom was first asked is she could get some chicken sliced up, the person behind the counter said if you want sliced meat go get the pre packaged meat in the cooler, only problem is you can only buy it by the pound.Three of us left and she continued reading her magazine behind the wall.So I called Ralph's to see if this was something new and nobody answered for 10 minutes, I called back again to ask for customer service, after 10 more minutes, I am writing this to let you all know where NOT to go!
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February 2024 by Zdzislaw Brum
Nothing changes
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January 2024 by Preventive Nutrition
I got some feedback for an employee in self check outA nice African American ladyWent to the self check out todayThere were FOUR screens with pending orders on them that hadn't been canceled outShe was HELPING ONE person and said I was busyBut there were FOUR self checkout screens pending with orders on them not cancelled outShe said she was busyBut FOUR? I Mean come on....unacceptableLine piling upManager give this lady some feedback please
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January 2024 by Marielle Calvano
Don’t go here!! I was rudely discriminated against and told I had to leave my cart at the front store while I shopped around because I ‘had too many bags’! I had FOUR bags with me!! I feel like I was ostracized because I’m a young Latina woman because what kind of store doesn’t let you shop because you have other purchases FROM OTHER STORES with you. I’ve been a long time customer at Ralph’s & just recently moved to this area so I have been buying a lot of things for my apartment. Since Ross is right above Ralph’s I thought it would be good to make one shopping trip instead of going out of my way to a different grocery store. The security guy who basically embarrassed me in front of all the other shoppers was so rude & told me there was no way to tell the difference between me & someone who was suspicious - like clearly profiling me as someone suspicious bc I’m Latina. If Ralph’s is so concerned abt ppl with shopping bags maybe they shouldn’t be in a strip shopping mall! If they are so worried abt shoplifters maybe they should value the people ACTUALLY spending their money at their store. I’m just sad to be treated this way but will gladly take my business to Vons & Trader Joe’s as I am always treated with respect there.
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January 2024 by R Leonardo
Michael at the self check register. Un cool. I ask for the restroom. Down isle 8 he says. I get there, I need a code. Had to walk back.
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January 2024 by Marc Cram
Think they have the best prices around
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January 2024 by Lyssa Gerena
I was paying my groceries at Ralph today 1-12-24 and I was making an exchange of one of the products and when I was done with the transaction the customer behind me star to tell me that I was a Venezuelan and that we, all the Venezuelans think that we have rights. The fact is that Im puertorican. She said all this racist slurs to me in front of the cashier named ALFREDO and she starts to scream at me saying “GO BACK TO YOUR COUNTRY” the cashier did not said anything. I proceed to ignore her and find the item that I need to exchange, when I come back to him he said “yes, that’s the item, please leave” like that i was my fault to receive that kind of racism when I just was doing my right as a customer of exchange something that was in a bad condition. Alfredo was same racist as her. I will never come back to this stores because of them, I was respectful all the time doing my transaction and they treated me like I was doing something wrong just because that women was racist with me. Im in the process to call corporate, this is so unacceptable. Nobody should receive that type of aggressions when there are going to there grocery shopping and in front of an associate and he doesn’t do anything. The way he managed the situation was disgusting. I use to be a regular, I will never comeback and put my money in a racist place like that again.
