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March 2024 by Shaq F.
Today I took my entire set of clubs to get the grips exchanged. When I showed my grips to the gentlemen who worked in the service department, they looked at my slippery grips and instead of making me purchase 14 new grips at $13 a pop, they advised me to just wipe the grips (that just have dust buildup on them) w a warm wet towel. Lo and behold, I did just that and the grips now look and feel good as new! That's why this place is my go to for all things golf! Thank you fellas!!
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February 2024 by Nanc E.
A cashier rung us up for a jacket. The computer came back with $75 and he said since there is no "sale sticker" on the jacket's label, he is changing the price back to $100. I pulled up my phone and went on the website during the transaction because it seemed a bit suspicious, and the website said $75. I didn't appreciate that the cashier was adamant about changing the price back to the label pricing even tho it was $75 online. Of course out of pettiness, we initiated a return for the difference. Also took my women's driver here to get a new shaft. They ignored the fact that the shaft had a flex. The new shaft they fitted was a ladies standard, which has zero flex. I haven't been able to hit the ball like I used to. On top of that, they did not make any effort to get me fitted. This experience was not that impressive and I ended up going to Golf Galaxy and the folks there helped me with the new Taylormade Qi10. I just couldn't stand using my driver w/ a new shaft that Roger Dunn fitted with.
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February 2024 by Brad M.
Had my clubs re gripped They did a good job. Got them back I one day Lots of merchandise to buy or practice with a couple of clubs
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December 2023 by Joe K.
So I went in with the need to replace my ferule on my Sim2 3 wood . I waited about 3 minutes before one of the 3 guys there decided to address me . This is around 3:30 on Friday I explained I'm in a bind have a tournament Saturday and need this club repaired. Mind you In the past 4 years I have spent about $6K in this store . The guy starts quoting me a pull shaft charge a pull fitting charge plus $29.00 for the part so around $70.00 I said ok let's do this thinking that he will kick it out right there 20min wait. He writes it up and then says it will be ready Saturday afternoon !!! I said I just told you I need it for a tournament and he gives me this look like well we have a lot of re grips ahead of you!! I left very unhappy looked up South Bay Golf Repair and my man Vern had me hooked up in 20 minutes for $20.00 less on the spot !! This man knows hat he's doing in all club repairs and re grips on the spot if your not happy with the expensive services on RD go see Vern @ SOUTH BAY GOLF REPAIR ! He's getting all my business from now on . I only give 3 starts cause its other services are OK.
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August 2023 by Michael Naso
Great selection. Really mice helpful staff.
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August 2023 by Mick M
Just bought my first set of clubs. Robert walked me through the whole process and made everything super easy for me. He kept very conscious of my budget and couldn’t have been more patient. What a guy! Definitely made a fan and I’ll be back to Roger Dunn for any future golfing needs.
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August 2023 by jae y
This is the best golf shop in LA. Always the best selection and the club fitting crew is awesome. Vanessa and Walter always go the extra mile to make sure you feel welcome and are happy with your purchases. They have a customer for life
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June 2023 by Martin Alamango
Simply the best shop in LA for all your golfing needs ,
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June 2023 by H Kay
Great selection, friendly staff
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May 2023 by Guadalupe A.
Service rep was rude on answering a simple time to te grip on the telephone. Your cashier was more interested in clocking out than customer service. Disappointing that the customer service was below par , just because it was 30 min prior to closing.
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May 2023 by Edwin P.
Pros: - great selection of golf equipment including hard to find brands like Vessel and G4- if you come during the week when it is not busy, the staff is amazingCons:- come on a weekend when the staff are busy and expect less than great serviceexperience 1: I brought my clubs in for re-gripping: standard 14 clubs on a Sunday. The person who was helping me complained to me that I had too many clubs. At first, I thought he was joking, but it became clear as he was trying to write down the order that he was not. I have never been treated so rudely by a club repair team and would caution anyone about coming here especially on a weekend to get club work done. experience 2: my wife purchased some clothing that was on a buy one get one 50% off. The clerk rung up the sale incorrectly then would not fix it and insisted that she meet with the manager to fix. No apologies. Fortunately, the manager was able to fix it. again, this was a Sunday experience.We have come here for some time and have had this consistent type of behavior. During the week: wonderful. Weekends, really poor outside of the manager who always is able to smooth things over.
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March 2023 by Daniel J.
Avoid this place. The staff is unfriendly, unhelpful and seem annoyed if you ask them questions. I went in for a driver fitting. We spent an hour hitting different drivers but there was zero discussions about different shaft lengths, weights, lofts, etc. It was literally just hitting balls with different random drivers. Then at the end the "fitter" tried to pressure me to buy a $500.00 driver and was visibly upset when I said no.
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January 2023 by Grant M.
These guys are running a rip off fest. They will buy your club "used" and resell it for 200 dollars more than they give you. When I asked a golf pro about this he said he agreed with me and that it's ridiculous and that he AGREED with me. Absolutely dumbfounded as to why people keep giving money to this scum bag business. Additionally my driver broke and they would not allow me to exchange unless they got the warrantied "fixed" driver before hand. They told me they'd call me when they got it and I said hell no, will not leave my driver here and leave empty handed. Manager tried to rip me off, and had his buddy cut me in line. This place is trash, go to the one in seal beach it is run way better than this location and they will not rip you off on Club pricing or exchanges. FYI they are not running a business they are just taking your money. You've been warned.
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January 2023 by Brandan H.
My go to pro shop. Sometimes I go in here just to window shop and dream about buying all the things I want lol. But seriously, this location is always stocked and the staff is super helpful. Got my first set of clubs here and frequent this location often. Only downside - this Roger Dunn needs to be a flagship like the Santa Ana one. Needs to be way bigger and updated. They get a lot of business and it's the only one in the westside.
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December 2022 by David Ugas
Very complete shop although they did not have the jacket I was looking for.
