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February 2024 by Jane LaTrace (Real Estate Expert)
Awesome staff! Great prices and easy access with elevator and carts!
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October 2023 by Max O.
i hope you have a nice day after reading this since i did not after going here because this place has horrible, terrible service. yes i believe this review most absolutely deserves all caps and i'm not one to be prone to hyperbole. i had to get boxes for storage which i couldn't afford due to how overpriced it was. after taping the ones i just bought with my stuff in it in outside the front desk shopping area including tape i also bought from here i realized i needed more boxes. when i went back to the front desk to ask for more boxes i was asked when i would leave and was threatened by them saying they would call the police if i didn't leave. if anyone working here sees this and thinks in any way that i am in the wrong, was loitering or suspect in some way, you're delusionally projecting and that's all there is to it. i don't have a car and could not have left my stuff or driven so i had to carry it out myself, i would have left sooner if i could not because i wanted to because i am some sort of conceited imbecile. i gave my money as a supportive customer from the local area (giving my very hard earned money) and sincere benefit of the doubt and all i got was false accusations, threats, disrespect, and a ruined day. i hope this place loses all their business and everything that led up to it. today is the day that they have lost my business for good. i hope they did call the police so they could come shut down this overpriced excuse of a storage space and immediately improve the quality of life for everyone surrounding it. even when i was confused about their sale policy they got upset at me for no valid or good reason. my feelings are hurt, this felt like a waste of money and i am upset. don't let this happen to you. thank you for reading!
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July 2023 by Fail Brothers
very good storage, i hid a couple of corpses for the last 3 years and nobody has bat an eye!
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July 2023 by Jason Sodenkamp
Good one
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November 2022 by Chuck
Great rates friendly folks.
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April 2022 by Jane L.
I've been a storage space tenant here since May 2016 and although they are very nice, the location is good, and the security is excellent, there is room for improvement. 1. They are not open on Sunday's and they close early compared to other storage places. 2. They do not have an online payment system to update card payment information. 3. The front office personnel are not there sometimes to pay bill or to get into the unit if locked out.
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April 2022 by Gil Vivre
Just called this place to ask for their rates. I was about to ask my second question when the guy hanged up on me. It's not as if I've asked a million questions already. I was just on the phone for 10 seconds. Rruuddee!!! No concept of customer service!!!
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October 2021 by Celisse H.
I Was just harassed by the incredibly rude and racist office manager of this storage office. I moved into my unit 4 months ago without issue. Today, I came to the unit to grab something from the room, and was rudely approached by the office manager and told I was not allowed to park in the area marked "loading dock" because it is not safe. I told him "ok you know I understand, may I park in the other spots the next trip around? I'm just here to grab something quickly." He said no problem. The person who manages the elevator told me "don't worry about him. If you're just here for 5- 10 minutes, it's no worries. I came back up for the office manager to say "what is your unit number?? I don't remember renting a unit to you! I need to know." It is hard to not feel a bit of racial implications here as I am a young, black woman. I said "I am renting unit ___ and I have been here for the last 4 months and you yourself rented this unit to me!" He snuffed it off as I very angrily started to walk away cursing under my breath and he responded "what did you say to me?!" HORRENDOUS CUSTOMER SERVICE WITH A PROBLEMATIC PERSON WORKING AT THE FRONT DESK.
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September 2021 by jer Bear
I do not recommend this poorly managed place to my enemies. Save yourself the headache and the lies and the constant arguing in order to cover his slew of mistakes that will end up costing you more than you bargained for. His response when you say hey I am being over charged. "Why don't you leave then, we have enough people to rent it". He said that after I paid for 6 months in advance. Just HORRIBLE place.
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June 2021 by Oytun Tezcan
I literally just called a minute ago to ask for availability and pricing. Someone picked up and said “there is no available space call back end of the month” boom! Hung up on me. He did not give me a chance to ask for pricing. Unbelievable customer relations :) Hope this review can help you.
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June 2021 by Gabriela Kreutzer
Have store all our treasures there for 37 years....Don't ask me why....But the place and owner are great !!!!
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June 2021 by Melinda Hughes
They are pretty strict, but actually very nice at the same time.
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January 2021 by Tara H.
Love this place. Best storage experience I've had in LA. - reasonable rates for location and what you get. - most secure place I've used in LA. (Have had not one but TWO storage units broken into in other places) - Great staff. Some people here say otherwise but I've had nothing but positive experiences. Only reasons not 5 stars: - they no longer rent trucks (haven't updated their website). I was about to cancel a truck and called them and found this out. I don't care, it all worked out, but they really should update their info. - closing time changes on some days,and they REALLY don't like if you arrive right at closing. No big deal for me-- I just assume "closing" is like 20 minutes earlier than stated-- just be warned to try not to arrive five minutes before closing (and on weekends the office closes earlier than the facility itself, so you can't deal with them at the end of the day on weekends). Still I absolutely recommend this place.
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October 2020 by M G.
Racist people...Hung up the phone in my face I guess he heard a African-American voice
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August 2020 by Michelle E.
Manager is extremely unprofessional and rude. I would not recommend this place to anyone
