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August 2022 by Tyrone Hernandez
Professional staff, I enjoyed my stay. The free cookies are amazing.
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December 2021 by Magno Tubertine
Not inside of a double tree anymore. Not there. Don't go
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November 2020 by Michelle Tyler
The experience was ideal. The car was great and the staff were all very personable and professional. I'll definitely choose Sakura Rent A Car again!
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October 2020 by Emmie Criss
WOW. I was really nervous about renting from Sakura Rent A Car (DoubleTree Hotel) , but once i arrive their office is super nice and clean and the staff was very welcoming. Was able get in an out pretty quickly. Highly recommend to anyone looking to rent a car for a very reasonable cost. Thank you for exceeding my exceptions.
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October 2020 by Barrett Johnson
If I could rent from here, everywhere I go, I would. This is the best place I have ever rented a car from and the best people I've ever dealt with. We rented a car twice from them during our stay. The first time I left my sunglasses and camera in it, and they called me to give it back. WHOA- Amazing people.
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November 2019 by Jara Suárez de Puga
Good service, fast, helpfull workers, 0 problems, no lines, right price, they have shuttle from LAX to the rental place. Very happy, much pleasant, wow.
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October 2019 by Cana D.
I had THE WROST EXPERIENCE EVER. I was late by 15 mins to return a car due to unexpected accident on a freeway and I called them to explain the situation before my return time but the front desk person said, "if you are late even by 1 min, we will charge you a fee of an extra day" and they ended up charging me $40 for being late for 15 mins while I had no control of being in an accident. There was no hospitality spirit to care of the customer and I have nothing to say but disappointment. They used to be more generous and accept a bit of delay for returns but they just kept on insisting they have changed their rules which they did without letting the customers know about alterations. Very awful customer support and worst experience ever and I will never use them again.
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September 2019 by Mary M.
I've used Sakura again the last time I was in LA and again, they did not disappoint. What a great business run by a great staff! Thank you. I'll only use Sakura from now on!
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August 2019 by Jo C.
I initially went to AVIS for a same day car rental but after hearing the high quotes was referred to Sakura by the agent. I called around to make sure I was getting the lowest rate for what I was looking for and Sakura not only price matched but discounted a little extra as well as sent a driver to pick us up from AVIS. The process was quick, direct, and friendly. The vehicle was perfect and reliable. They also provided a shuttle to the airport upon drop off. They will be my first choice in the future.
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June 2019 by Catherine W.
I was visiting LA for business and needed to rent a car. Sakura's prices were extremely reasonable, which, of course, made me hesitant. I booked everything online, they picked me up from the airport and within 30 minutes I was on my way. I had such a great experience renting a car from Sakura! Highly recommend! Will definitely use again when I am back in LA.
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March 2019 by Luvlymui i.
Love this place for affordable car rental in LA. We needed a car seat and a car for 10 days and couldn't be happier that we trusted and tried Sakura than the usual big rental companies. The check-in and getting the car was slow but return was quick. They didn't tell me I needed to pay for airport pickup when I confirm my reservation but they do pickup and drop off for $9 dollar from the airport in their private Mercedes van. The car seat was the simple Cosco travel car seat and a little dirty but they wipe it down after. I would def use them if you are in LA. The ladies are all so friendly and kid friendly place with toys for kids while you process all the paperwork.
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March 2019 by Chris M.
After two hours wasted with Avis only to get nothing but a headache someone told me about Sakura so I gave them a call. They picked me up from the Avis lot, drove me to their office and 10 minutes later I was driving away. I was in line at Avis for an hour and a half before I even spoke to a representative. Ten minutes at Sakura and the paperwork was done, car was picked out, luggage loaded and I was on my way. Excellent customer service, fast and reasonable rates. I will rent from them every time and will refer everyone I know to Sakura.
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November 2018 by Ideta Manm
(Translated by Google) Cheap car
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October 2018 by Angie G.
Best prices in the LAX area, reserved the car online prior to our vacation. Shuttle picked us up at the airport within 15 min, arrived at Sakura and we were in and out within 10 minutes. Super friendly staff, clean cars, they even gave us an upgrade for free! Drop off was a breeze as well and their shuttle immediately took us to the airport. I Definitely recommend Sakura if you're looking for a stress free rental company, they didn't even try to upsell us any additional services, insurance etc. We did bring proof of our own insurance just in case. Also, no hidden fees or surprises! Thank you to everyone at Sakura for making our car rental process a breeze!
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October 2018 by Chelsea F.
Highly, HIGHLY, recommend. After book a reservation at another car rental place, PAYING for it, and then arriving at the counter for them to tell me they couldn't give me a car, I was extremely frustrated. Feeling stranded on Century Blvd with a hungry and irritable 5 yr old, I was given the name of this rental place by another company. I called them before we dragged our luggage down the street and from the very beginning, the representative was hospital and friendly and calmed my nerves. She assured me we would be able to get a car right away. I was able to pay with a debit card, with no problems. After about 15 minutes we were in a car and on our way to our hotel. I can't thank each person at Sakura car rentals enough. They are amazing! The drop off was equally as fast and the refund of my deposit was given within 2 days. I'll never go anywhere else for a car rental.
