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November 2023 by J San
I used this company back in August. I needed a rental to SF for a night trip. I’m a female travelling solo and they gave me a car that had brakes that were broken! They risked my safety as an individual and didn’t even offer me any discount or compensation, I don’t recommend this company! They put their customers in danger with their faulty vehicles!
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November 2023 by Joel S
Very nice at the desk.If it's last minute, have your hotel concierge call to inquire and get pricing and request a ride.Clean car, fully decent price, great for one day of banging around LA to see the sights.
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September 2023 by Alanis C
I just want to say this car rental company was amazing to rent through, the staff was so friendly & nice, made our vacation go as smooth as possible! I Would highly recommend this place. Even after dealing with another company who sent us here they really made us feel a lot better, and gave us a great experience! Thank you!
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September 2023 by Walkiria Perez
RUNNNNNN TO ANOTHER COMPANY!!!!! It's a Shame the Westin Hotel allows them to share a space at their lobby. Arrived at LAX during the evening by myself. After spending half an hour getting a shuttle to go get the car, when I got there, they were CLOSED!!!! And already paid booking was not important for them to at least send me a text saying that NO ONE IS AT RECEPTION to help you if you arrive after their closing hours. By the way, some days that can be 4 pm......
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September 2023 by D Nip
I arrived at the airport and called for pickup but they couldn't find my reservation that I made 2 months prior. Kept giving me the run around to go to website and make a new reservation. After my 3rd call with them, they finally looked it up and found it. After this incident, the rest of the car rental was great. The Prius I drove was nice and served us well for the week.
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August 2023 by Othmane RHELLAB
The best possible experience in a car rental agency. The staff is welcoming, attentive and very accommodating, to sum up, the human contact is exceptional. We came to Sakura because we had a problem with the reservation from another agency. Understanding the urgency of the situation, Mr. Mike, the manager immediately adopted the offer to our situation and showed patience and a sense of human contact which I have rarely witnessed. Finally I will recommend this agency at all costs for these very interesting offers and its exceptional staff and special mention to Mike who does his job in the best possible way.
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August 2023 by TurboCoon
Amazing people to work with . Had issue with other car rental place and they referred me to Sakura. First of all, most genuine people I’ve met. They are there to help YOU. most human compassion I’ve ever seen. This was my first real experience of Californias hospitality and it was great, completely worth the check out if you ever need a rental. I will be renting another vehicle from them when I come back.
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July 2023 by Shirley Moorer
Excellent customer service. The car I was assigned did not meet my basic standards. Mike (owner) immediately intervened, resolved my issue and provided me with an upgrade and that definitely put a smile on my face. Rental rates were reasonable and the car was well maintained. I rent a vehicle once or twice a month, usually for 2 weeks at a time when in LA,. I will make Sakura my preferred rental company going forward. Please say hi to Mike when you checkin and let him know if you have any concerns with your rental and he’ll certainly take care of you.
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July 2023 by Nely Mendez
Flew in from Chicago to LAX … This place has great prices ! Vehicle we rented was excellent! Definitely recommend this place ! Debit cards accepted! They close at 7 but If you are late to the shuttle bus at 630pm they will not take you to the airport! We missed it by a few minutes & they didn’t take us to the airport. They told us to go by Fox rental & get on shuttle there for free (which is a lie that shuttle is only for Fox rental customers only!) When the shuttle came they didn’t want to take us! So DO NOT miss the shuttle at Sakura 630pm!
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July 2023 by William Clark
The rental company we originally booked with couldn't supply the vehicle I wanted. They actually recommended Sakura LAX to us. The process was absolutely fantastic, easy and quick. They picked us up in a private van and upon return dropped us off at LAX in a private van. We needed to travel outside the Sakura official boundary. The boss (Mike?) worked with us and gave us permission to travel up to 7000 miles outside the official area provided we serviced the vehicle. We did this and he reimbursed us the service amount. We cannot thank Sakura enough for making our holiday hassle free and for working with us to help make our holiday stress free. The staff were very friendly and it is fantastic having someone in location that can make large decisions to assist customers. The deposit was released back into my account within a day. It was also great being able to use a mix of debit and credit cards (most other companies only accept credit card). This is what good service looks like. I would definitely book with them again.
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July 2023 by Matt Moore
MAN! These people saved my a**! No one would rent me a car without a cc. These wonderful people were the only ones who would take a debit card/cc. I was stuck, and they came through in a pinch! Great service, both at the counter and on the phone, and the car was very nice too! I would highly recommend them, and they will be my first choice the next time i need a car. Just a heads up, they use A LOT of air freshener and dont allow weed to be smoked in the car ? Its even on the key chain
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July 2023 by Kathlyn Ross
I travel a lot for business and was referred to this rental company by Westin hotels and it was the best rental experience I've ever had. Mike, the manager was very kind, very accommodating, professional, the best customer service I've experienced in a very long time. Next time I am in LA I will rent from Sakura each and every time.
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July 2023 by Rhianna Contreras
Everyone was so wonderful. The staff was super nice and accommodating. Mike and Alicia went out of their way to help us get the best deal. Fair pricing. Will definitely be using again.
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June 2023 by Amarvir Singh-Bal
I had the pleasure of choosing Sakura rental car company based on a recommendation from Google, and it turned out to be a great decision.Liliana, the representative I spoke to over the phone, reassured me that my foreign driving license would be accepted in the USA. This made the rental process much more convenient for me and put my mind at ease.During my visit, Norma, another staff member, went above and beyond to provide me with all the necessary information about their different packages. She explained the options available, including insurance coverage and damage collision protection, which gave me peace of mind regarding potential issues during the rental period.Renting the car from Sakura was a smooth and hassle-free experience overall. There was one instance when I had a question about the fuel type, but a quick call to their number allowed Norma to promptly provide the correct information. I truly appreciated her proactive assistance.Returning the car was also seamless, with no unexpected additional charges or costs. It was a straightforward process.I had a particularly positive experience when I realized I had left my phone in the car after boarding the airport terminal security gates. I immediately contacted Norma, who acted swiftly and had the shuttle bus driver return my phone to me. I was incredibly grateful for her prompt response.In conclusion, I wholeheartedly recommend Sakura Rental car company, especially if you have the chance to interact with Norma and Liliana. Their exceptional assistance and guidance made my experience truly enjoyable, and I'm confident they will provide the same level of service to others.
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June 2023 by See G.
After one of their competitors (never use US Van Rentals that pretends to be LAX Van Rentals - an actual company ). Instead the good people at Sakura were able to help me with a last minute reservation on a 15 person passenger van. Ben, Lilliana and Mike were life savers. They are located on the corner of Glasgow Pl and Century Blvd. It's a very clean, well run office.
