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March 2024 by sydney h
employees are so nice and great variety
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February 2024 by Doomie D.
5 stars and a huge shoutout to Johnny for helping me find the perfect perfume as a gift for my friend. He really took the time to introduce me to different scents until I found the one a few visits later. He never rushed me , unlike some of the other employees who just looked at me like I'm tooling through their personal collection or their panty drawers. Got a sus vibe from a few of them... sorry but not sorry when I'm spending hundreds of dollars on a luxury item. Anyway, ask for Johnny and enjoy the bounty of their well curated collection of scents.
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February 2024 by L B.
I've been to the Hollywood location a handful of times and loved it. Every visit had exceptional customer service and I always left with a new scent. However, this last visit of mine (in mid-January), will be the last time I buy from Scent Bar and website, Lucky Scent. It was such a foul experience. Disclaimer: I came to this location to specifically buy a scent they had in stock. It was going to be a quick in & out trip since I had 20 minutes to walk over to the New Beverly to see a film. * First of all, walking into the store - i was not greeted nor acknowledged - there were 4 customers (me included) and 3/4 employees (one lady and the rest were men) - right away i could sense the energy in the store was off. I should've left right then and there. * One male employee was helping a customer but the other two males were just standing there talking to one another and when I made eye contact with them - dead eyes. Nothing. They already judged me like it was fucking middle school. They gave the dead eyes then turned around and continued talking to one another. * The worst of them all was the female coworker (or bitch to put it accurately). There were two female customers who i could tell knew the female coworker on a personal basis and when one of them asked her how her work day was (mind you, i was practically standing next to all of them) , the female coworker proceeded to talk shit about all the customers that day. IF YOU'RE GOING TO TALK SHIT ABOUT CUSTOMERS, MAYBE A CUSTOMER SERVICE JOB ISNT FOR YOU. IF YOU'RE GOING TO TALK SHIT ABOUT CUSTOMERS, MAYBE PERHAPS DO IT WHEN THERE ARE NO CUSTOMERS IN THE STORE!?!? She complained about customers who are "basic" & "don't know anything about fragrance" while huffing and puffing about customers who are in the store for too long, ask stupid questions and dont buy anything, etc. Meanwhile, the two female customers were in agreement with her - "ugh thats so annoying." Believe me, it sounded much worse than what I'm writing. After her word vomit, I left and bought the scent I wanted directly through the fragrance company's website. Helpful advice to the owner/manager of Scent Bar & Lucky Scent: tell your smug employees that if they're gonna talk shit on customers - to at least do it when there are no customers in the store. So fucking foul.
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February 2024 by C K.
I've been to this location twice now, and the staff was so friendly and knowledgeable. Shout out to Ronnie (I hope I didn't mishear the name, as it was a little loud that night) for taking extra time to walk me through the differences in some of the base notes so I could make a more informed selection. Two tips: go in with an open mind, or look over the Luckyscent website to come up with a few things you want to try. The in-store selection is big but obviously it's more limited than the warehouse. And be patient. It's clear the staff really enjoys having one-on-one time with the customers. Enjoy browsing, and know you'll get the same attentive service once you're up.
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February 2024 by Lam HJ
The Scent Bar has hands down, the largest variety of niche fragrances, period. From vintage niche to the newest releases, The Scent Bar has it all. I was greeted by an employee named Ronny and I have to commend his excellent service and friendliness. I was particularly into Andy Tauer's line and he made sure I tried the best ones (LDDM and ACDD) and even made 2 samples for me to take. It is evident that staff members take pride in their work here and are extremely knowledgeable about perfumery. Will be back and will definitely recommend to friends and family! 10/10 for service and variety! Shoutout to Ronny for being awesome!
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February 2024 by Clay
Let me start by saying that I love Scent Bar DTLA and have made several purchases from this location. Recently, my best friend flew into LA and I wanted to give her the Scent Bar experience I have grown to love and have a slight addiction to. So I decided to visit the Hollywood location for the first time on 1/20/24 and did not have a pleasant experience. I was very excited to see a couple of the scent influencers I am familiar with on social media. When we entered the store, there were only 2-3 customers there. After receiving help with trying to find the right notes/perfumes, etc for purchase from one employee, I think his name was Bobby (the second star is for him) a couple of other customers entered the store. However, it was not crowded. We continued to have a pretty good time with the selections given when Steve approached only us to say we had a 30 minute limit and to make our selection now. I have been going to Scent Bar for a few years now and have never felt like I was in the way nor irritating an employee. There were several people there who were there longer than we were that had not been alerted of a time limit. I didn't appreciate how short he was and tone. I can appreciate having a time limit; however, it doesn't feel welcoming when you are singled out to hurry up and make a decision/purchase. He also was not aware that we were waiting for his colleague to see if they had the scent I wanted in stock. Ultimately, instead of purchasing all three selections I had chosen, I only purchased a travel size of one of the fragrances. I was very disappointed in the experience seeing as though I have had family and friends fly in to have this experience with me before. Scent Bar DTLA...you are amazing! I will see you soon to get my other fragrances.
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January 2024 by Gabriel V.
Simply the best perfume store in Los Angeles and has been since the day it opened. One of the best perfume store websites as well, Luckyscent. Check out their cute short video reviews on YouTube - manager Steve Gontarski is an absolute legend
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January 2024 by Christian Hatch
Such a great experience. A giant selection of niche perfumes + helpful staff is always amazing. I went in with my girlfriend and the staff were very helpful, walking us through different ideas and scents. They were also extremely patient, as they never seemed to stop wanting to help. I highly recommend this place, go and buy your new summer scent!!
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January 2024 by Shinobi
Have not made it into the store yet but I have called and spoken to someone there. Very patient, friendly, knowledgeable. I was referred to this store by a friend, very nice assortment of lavish soaps, colognes & perfumes. You can order from the website a wider variety of products.
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December 2023 by whitney dilger
I have so many fragrances I’ve purchased from here and I’ll continue to do so!! I live on the coast in VA so an in-person trip isn’t in the cards for me, but each online purchase has been wonderful!I ran into an issue where I had to leave town and my order hadn’t left yet and Andrea went ABOVE AND BEYOND to help me find a solution that didn’t involve leaving a bottle of Delina on my porch unattended for a week ❤️ she was so patient and understanding while I was frantically trying to figure out what to do. I love supporting small businesses but the attentiveness to customer care is what makes me a return customer! There’s another boutique that rhymes with Misted Bily that I will never buy from again…. Would different size sample offers be good? Absolutely! Some scents are different when anatomized BUT that doesn’t negate from the wonderfulness that is this place!Alex is always a doll to talk to as well! Just as kind and patient! If you want a great authentic range of houses with phenomenal customer service, this is the place for you! ❤️ y’all!
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November 2023 by Dorsa Fahimi
Incredible place with such kind, welcoming, patient, and super educated and helpful staff. It was a whole other experience visiting the store, even though I always use their online store. Too bad I couldn’t buy anything that day because I had to travel back with no bags, but they didn’t rush or pressure anyone and let everyone enjoy and play with the gems they carry.
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November 2023 by F A
One of the best perfume stores. When I first entered and saw the "you have 30 minutes to play" sign, I was amazed. Very high end stuff and it's for those who have a high taste in fragrances. The fact that you can try whatever you want without having any employees bothering you is amazing! A very wide selection of fragrances from all over the world. This place deserves 10 stars!
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November 2023 by Karl Marquez
They had a plethora of niche perfumes. Every one of the staff were helpful and attentive. I love that they give out samples and let you be in the store to sniff the frags - unlimited amount too. If it's too packed, they try to limit you for 30min.
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November 2023 by Orchid G42
Really fun to explore scents. The perfumiers were very helpful, suggesting many options and identifying the notes in the perfumes. Meter parking, had no trouble finding a spot on a Sunday.
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November 2023 by Bobby Connors
One of my favorite places on the planet. The warm and erudite staff curate an accessible and welcoming passageway into the enchanting world of niche fragrances.*Special thanks to Johnny for shepherding me towards II (Deux) by Trudon