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August 2023 by Corinna R.
I have banked here for over 5 years now and it has its ups and downs.Pros:-staff is always super friendly and helpful-barely any fees I have ever had to pay for both my checking and savings acount-the app is decent, it also allows you to easily send a payment via paypal with -the funds coming from your SHFCU account- since its a smaller bank (they do have locations outside of CA so they're not TINY but definitely not a huge bank system like Wells Fargo or Chase) you don't feel like you're just one of the masses and cant ever get ahold of a human when trying to call them, this was a huge annoyance of mine when banking at a bigger bank-atm at my branch is always working-part of a huge system of ATMS where you get to use them all for no fee. i think its any atm that is from a credit union you can use for free? but dont quote me on that.Cons:-because they are a smaller bank, sometimes its harder to find a location when traveling outside of Napa when you actually need to go inside-for some reason lately the keep flagging my card for suspected fraud and putting a hold on it and it seems like this happens RIGHT when they close for the day or on a Saturday so I can't use my card till the next day/few days until I can get ahold of someone to tell them it was me. this is what is getting really annoying and makes me consider looking for a bank that at least has 24 hour customer service.TLDR: obviously it's good enough that I have kept my accounts here for over 5 years now. definiely better than the huge monster banks (Wells Fargo, US Bank, Chase. etc.).
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March 2023 by Salleha Jordan
I have been banking here for almost 2 years now and I can't say nothing bad about this branch . I love how welcoming and family friendly they are. They helped me fix my credit and I was happy how they explained things to me , not rushing me and next I'm looking to buy a house I'll update you all how things go.
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January 2023 by carolyn thomas
The bank was clean but need to speed up the line and smile some
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January 2022 by Paul Yelder
Friendly efficient staff
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January 2022 by Earlene Anderson
I was a banker for more than 20 years & I received exceptional customer service from Chanell Sharp.She welcome me at the door & went over the membership & the banking products that Self-Help FCU offers. I went into Self-Help FCU to get some information only & yes I did opened an account.
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December 2021 by Parker F.
I gave the people that work at Self Help Credit Union a 5 Star for the wonderful service they provided me answering all my questions politely and are people that want to help in whatever my needs were. In particular, I worked with Wil Belizaire and provided excellent service. I live outside of Los Angeles but had heard good things them and opted to drive 2 hours to meet with him. I don't recall ever having this good of service from a bank, ever. Allison F.