Sephora offers a shopping experience where all are welcome and what makes you unique is celebrated. Customers can check out fan-favorite brands and affordable picks from the Sephora Collection. The store provides fast and easy options with in-store or curbside online order pick-up, and Same-Day Delivery is also available. Many reviewers highlight the wonderful experiences and world-class customer service provided by the knowledgeable staff. The team is noted for being extremely helpful, professional, and kind, often going above and beyond. Staff members are praised for their expertise in areas such as perfect foundation shade matching and product recommendations for specific needs like curly hair care, helping customers cover imperfections while keeping a natural look. This high level of service has made the store a new favorite for some, encouraging them to return. Shoppers appreciate that the staff provides excellent help without making them feel pressured to buy, which is especially valued by those on a budget. The atmosphere is described as welcoming and organized, with staff maintaining amazing attitudes even when the store is extremely busy. This commitment to attentive and kind service has successfully changed perceptions for customers who previously dreaded in-store shopping or had stopped visiting due to a lack of customer service.
Excellent service from all the girls...the lines moved very fast and shopping was easy thank you
May 2025
Welcome organized and the staff wass very knowledgeable on product recommendation for curly hair types and that was awesome because I didn't feel pressured to buy the whole store out lol and i appreciate that since i am on a budget😁
June 2024
Kendall and Victoria at Sephora @ The Grove were the BEST! Especially Kendall because she helped me deicde on a bunch of things, especially when it comes to lip care. Love love love the service, anyone who comes across them will surely leave happier ❤️
