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June 2025 by Raquel Cerino
I need a sample of some tinted and she was very helpful and kind, l work in customer service and I know she was genuine nice
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May 2025 by miranda
Being followed around the store is doing too much when you’re not even stealing 😅 Do better
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May 2025 by Honest Review
nice, helpful humans work here
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May 2025 by M. K.
Kat was super sweet and helpful! She helped me and my daughter purchase different products and we found what we were looking for.
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February 2025 by Penny L
I would look forward to shopping here back in the day when it was more organized, neat, and had packed shelves. My recent trip was not like that unfortunately. There were many items not available and it seemed untidy. Hopefully they'll be able to address that because it's a convenient location.
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January 2025 by Alexandra Horne
Great shop with lots of products but one of the staff called me a Sephora kid.
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December 2024 by Todd Seabold
The experience was great at this location! Sephora can sometimes be a bit busy, especially around the holidays. The manager, Dani, greeted us and immediately asked if we needed help. Ahe connected us with D … who was amazing. Took her time and still managed to help others around us. Overall … so grateful, especially as a man who doesn’t embrace my skincare routine. lol.
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December 2024 by Emily Bravo
I’ve never had such a bad experience like today. I was out Christmas shopping for my sister, I was in a great mood until I sprayed a perfume on my sweater when, very rudely, an employee said that was completely UNACCEPTABLE. Mind you, I was just trying to smell it and didn’t think it’d be an issue. I felt a bit embarrassed and pretty sad with the way his tone of voice was towards me……anyway, I tried to make eye contact and get a better attitude from the cashier but she COMPLETELY shattered my (small) hope for this store. I was in line, thinking, “I shouldn’t buy anything, their customer service really hurt my feelings.” But ignored my intuition, I regretted not listening to it. Beverly Hills, do better.
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November 2024 by Huzaima Bukhari
Well stocked store, helpful staff.
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June 2024 by Vinton Tran
Cashier was rude but everything else was good.
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June 2024 by Sidalia Aguilar
Annie is the best. She’s very helpful. She helped me find what I was looking for and made recommendations for when my item was out of stock. She’s great!
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June 2024 by JHL
found all i needed. Thanks for recommendations
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March 2024 by Sarah El Khawand
Zero customer service… uncomfortable experience
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November 2023 by Helen Icela
If I could give zero stars, I would. I was not greeted or asked if I needed help. There were several employees walking around me and no one asked if I needed help, no one smiled or addressed me at all. It wasn’t until I walked up to an employee that I was passed off to another. I asked if they had my shade in back stock after I checked the display. The employee literally went back to where I had just looked and I told her I had already looked and that’s why I was asking for her help. It was pointless to even ask. Working in retail myself, I felt uncomfortable and unwanted in the space. Worst customer service.
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November 2023 by Mei Z.
Came in twice recently, once about two weeks ago and today (11/17). Both times, the manager was really sweet but Cat, one of the associates, was unnecessarily rude. Not sure if she gave me a fake name when I kindly confronted her..Horrible customer service - she was snickering and gossiping about customers with her co-worker. Per the reviews below, it looks like this issue is likely not just an experience I'm experiencing alone... The manager was an absolute sweetheart both times though. Nonetheless, will be avoiding this store.
