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November 2023 by Helen Icela
If I could give zero stars, I would. I was not greeted or asked if I needed help. There were several employees walking around me and no one asked if I needed help, no one smiled or addressed me at all. It wasn’t until I walked up to an employee that I was passed off to another. I asked if they had my shade in back stock after I checked the display. The employee literally went back to where I had just looked and I told her I had already looked and that’s why I was asking for her help. It was pointless to even ask. Working in retail myself, I felt uncomfortable and unwanted in the space. Worst customer service.
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November 2023 by Mei Z.
Came in twice recently, once about two weeks ago and today (11/17). Both times, the manager was really sweet but Cat, one of the associates, was unnecessarily rude. Not sure if she gave me a fake name when I kindly confronted her..Horrible customer service - she was snickering and gossiping about customers with her co-worker. Per the reviews below, it looks like this issue is likely not just an experience I'm experiencing alone... The manager was an absolute sweetheart both times though. Nonetheless, will be avoiding this store.
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November 2023 by CL T.
Security is seriously lacking here. I visited on 11/11/23 around 4:30 pm and saw a theft go down. Store staff witnessed it too. Two poorly dressed adult men walked into Sephora, snatched Chanel fragrance testers and packages, stashed them in a pillowcase, and walked out. Thank goodness my Fenty was safe at the back. They really need better security. Store staff didn't even call mall security. I informed mall security while seeking directions, and they said they weren't alerted. Clearly, Sephora's staff isn't too concerned about their store. They might want to consider a loss prevention team. *AI was used to edit this review because my brain was all over the place.
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October 2023 by Chouaib Z.
Do not try to pick up your birth gift here, they will say you already picked up even you didn't.
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August 2023 by Piseth Lach
Bad Customer service , I tried to returned to product that i m not satisfied but they lied they have no cash and ask me to to other places . The stuff was so rude .I will never go there again
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August 2023 by Gloria A.
First time ever making a complaint to this business, given the reviews, seems that the most problematic locations are always the luxurious ones with horrible employees. SMH. Today I went at around 2:30 to purchase a lipstick, my phone died, but they take Apple Pay. When I got there there was NOBODY in there and I asked the lady with braids standing in the front acting like security if I could charge my phone. She said they had no charging stations, FIRST LIE. Then as I proceeded to shop I went to the mirrors that have CHARGING POTABLES to charge my phone. As soon as I get ready to whip out my charger, this Karen (let's call her Karen because that's exactly what she was being) mad dogs me and I tell her there charging stations right here. She proceeds to tell me there are charging stations on the first floor. (Keep in mind, this Sephora is on the top floor and ALLL THE WAY IN THE BACK OF THE MALL) , then she says the stations weren't available to me and only to makeup artists SECOND LIE. I've shopped at Sephora for years and have always used samples at the mirrors with the charging stations and have even charged my phone in them. Karen had the nerve to say that they just got these stations and that they may not work, which would have been fine had there not been a BIG GREEN LIGHT ON THE PORTABLE that clearly shows it can charge. I kindly ask her if I can just check and she tells me no. There's no one shopping in the store but me and I really just wanted to charge my phone so I could pay with Apple Pay, after the cunt, I mean Karen, said her 3rd lie , I let her know I would be giving this location a bad review to which she smirked at me as I walked out. It's disgusting how a high end business can be so great, but have crappy employees like this Karen who so much went out of her way to tell me no, is it the weather making you upset? Regardless, I wouldn't shop here, you're better off getting your products at the one by The Grove where employees arent Karen's like the one I encountered here at The Beverly Center. Do Better. Just read all the other reviews on here, the staff here is not it.
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July 2023 by Katia Kavak
AMAZING selection at this particular branch but the customer service is a little lacking. we weren’t greeted by a single person coming in and the lady that rang us up was also pretty indifferent. it was an alright experience it’s definitely go in get what you need and leave kinda place.
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May 2023 by Christina
Every time I come here it seems like the employees talk amongst themselves rather than helping. I wanted to ask for help but I felt like I was interrupting. I finally got help but she could not find the right shade for me? She ended up giving up and ringing customers up. Probably the worst Sephora I’ve gone too.
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May 2023 by Rocky L.
Won't shop in beverly or the grove location. I went into both recently and was carelessly, rudely, and arrogantly spoken to at both stores. I am a guy...im allowed to shop to buy a gift for my girlfriend....i bet if i was a guy in a dress, wig, and makeup maybe i would of had a better experience Lmao lol
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May 2023 by Alyssa Young
Rude, pushy, will lie about return policy to make more sales! Also, overpriced!!!
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April 2023 by Selina Onouye
Eric was amazing beyond words… he curated a special selection for upcoming event! Being a total noob. I had no idea what I was doing. He made me feel so comfortable, confident and gave me some great tips. Eric thank you for making this the best Sephora experience also shout out to rose inc amazing products check them out !!!
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April 2023 by Sherrae Rucker
Ask for Jordan, he gave me the best customer service experience I’ve ever had at a Sephora. He listened to my skin issues and recommended products their dupes. He also took the time to set up a beauty profile for me, which I didn’t know was a thing,& I’ve been going to Sephora for over a decade ?
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April 2023 by Vinny Arroyo
This store is quite possibly the worst Sephora I have EVER been to. First, we asked for directions on the Fenty Skin section and then proceeded to look for a specific product. Then, we pulled the drawer out to look and see if they had any of the product beneath the section. We did this because we had been told to do so at numerous Sephora locations across the country in the past. A man working here came over to us and proceeded to act incredibly rude. He asked what we were looking for before cutting us off and telling us that whatever they have on display is whatever they have and slammed the drawer with his foot, almost hitting my mother’s fingers in the process. If you ever think about going to Sephora in LA, please do yourself a favor and go to one of the many other locations available across the city. These “workers” don’t deserve your time or energy. Obviously they know nothing about customer service.
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April 2023 by Angela Lidder
Staff friendly and professional but, unfortunately, most of the items I wanted were not in stock. I buy a lot of Sephora products because I find them to be of great quality and quite economical.
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April 2023 by Liz B.
Extremely sad vibes for a make-up store. But then it's not the biggest Sephora and not that well stocked. I said I was most likely going to get one serum and the sales associate tried to talk me out of it by talking badly about that brand. I said I was open to trying something new and the response from the sales associate was just to walk to the closest skin care shelf and grab a very expensive product which I found extremely lazy. She then quizzed me on what I look for in skin care and then proceeded to tell me what was wrong. Then I asked if they stocked one brand and she said they didn't anymore. I left and went to the grove and found that brand. Waste of time.
