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January 2026 by Sarah Hardin
I had an amazing experience today thanks to Violet! A long time ago I shopped at MAC but my nearby location closed, so I decided to try Sephora. As someone who is not very experienced with makeup, I was immediately overwhelmed by all the options.
Violet was patient, knowledgeable, and kind. I never once felt upsold. Everything recommended was based on what I would actually use and not waste… even though I don’t use powder often, Violet recommended a full size instead of a travel size and explained that it would be fine to sit unused for a few months and still be good to use when I picked it back up again saving money overall. That honesty really stood out to me.
Took the time to help me find the right shades for my skin tone and even suggested a color that would be great for summer, which I would have never thought about. I also needed brushes, and Violet explained which ones were best for the light coverage I wanted while giving me a few price point options.
I walked in feeling uncomfortable and overwhelmed and left feeling confident and taken care of. Violet even explained what to expect when opening the powder for the first time and how to use it. BECAUSE OF VIOLET I stayed and made a purchase, and I will definitely be back. :) I’ll also be recommending this location to my other busy mom friends. Truly an incredible experience.
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January 2026 by Brittany Choi
Was able to get the product I needed and the worker helped me even when it was something silly.
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December 2025 by Bleu Montclair
The sephora is very convenient.I absolutely love it.I stop here for samples.And I also get my makeup done here by amber j I told her that I wanted to be camera ready, and she made my makeup absolutely beautiful, and i'm a darker tone woman.So I was a little concerned, but she knew exactly what to do.I got so many compliments and I felt absolutely beautiful. Thank you so much. Sephora and Amber J.
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October 2025 by Gina Ara revilla
nice store
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October 2025 by kristin siliezar
I like coming here because of convenience of proximity to other stores. However, today the store was POPPING and there was a queue to get help. (My tinted moisturizer was discontinued for both formula and shade, so I needed to pick a new one.) Andrea was my hero! When my turn came, she didn’t make me feel rushed, listened to what I needed/wanted, and PERFECTLY shade matched me. She was polite, friendly, and her make up was giving 🖤✨ It’s associates like Andrea that make a store visit (while crazy busy) worth it.
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September 2025 by Elijah Novoa
Great makeup
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September 2025 by Jess
I went in to buy some foundation for a friend and ended up buying some for myself as well, with the help of Kelsee. She not only helped me find the correct shade, but had suggestions for brushes as well. She was sincere, knowledgeable and kind. Thank you for your help, Kelsee!
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September 2025 by Alicia Draper
Great location inside an outdoor shopping mall, it’s clean, well organized store. Friendly employees. Thank you!
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August 2025 by Moby Intl
Check too slow
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July 2025 by Emilay C.
I'm a regular at Sephora -- especially the Downtown location. I love the brand overall, and I shop there often. But I've noticed that this particular store almost never has what I need in stock. Whether it's skincare, makeup, or even basics, things are constantly sold out. I'm not sure if it's because the location is super busy or they just don't restock fast enough, but it's frustrating. I usually end up ordering online, which is fine -- but sometimes you just want to see and try things in person. I really wish they would restock more consistently, especially with popular items.
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July 2025 by Al
Girl with bright pink hair extremely rude
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July 2025 by Alina A.
I've been a loyal Sephora customer for years, and I love shopping here overall. But this specific Downtown LA location can be a bit frustrating sometimes -- a lot of popular items are often out of stock or just not available. The staff is helpful, and the store is clean, but I usually end up ordering online because they rarely have what I need in-store. Still a good spot for browsing, but I wish they'd restock more consistently.
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July 2025 by Alina
love shopping at Sephora! The store is always clean, well-organized, and fully stocked with the latest beauty products. The staff is friendly and helpful — they always take time to recommend products and let you try samples. I found everything I needed, from skincare to makeup. The testers are available, and checkout was fast and easy. Great experience overall!
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July 2025 by Joana Laguna
They did a trashy job on my eyebrows they just waxed it i couldve done that at home. 30 bucks gone to the trash never again
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July 2025 by Gumpop 1992
This location sucks
