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November 2023 by Bianka A.
The employees here hustle like crazy and do a great job all the time. They are welcoming and they go above and beyond with their service. My car always looks spotless and brand new. It's always great coming here. They recently updated some merchandise and I feel like it makes it look a little tacky and makes the store look a little messy. The set up of the merchandise before was really nice and organized, now it just looks like random things are being added. It would be a 5 star review if the bags were gone.
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November 2023 by George G.
Ok,I've been using this establishment for years when in the WLA area.A few weeks ago, I took my car in for a HAND Wash. They always do a good job.This time, when I walked over to get my car, I noticed the glass moonroof had a large crack [see photo.]When I asked to see the manager he came and told me the crack was there when I arrived.I would think that when they took over the car, they would have noticed a large crack like that and confirmed with the owner that they received a car w/ severe damage before they washed it. I explained that it was not cracked when Iarrived at the wash and that A. I don't take my problems and pretend they are someone else's dong so I don't have to come out of pocket. and B. I'm insured for this car. The manager guy kept insisting it wasn't their doing. Somehow the man who did the wash was nowhere to be found. When going to Sepulveda West Carwash, remember, that they are not good at standing up to when they make mistakes. I am disappointed in a company who I've been doing business w/ for years.
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November 2023 by Paul F.
Visited a few days ago for usual car wash. Used my credit card. Today an endless stream of unauthorized charges were attempted on my card. My card wasn't used for several days before the car wash and not since the car wash. Conclusion: watch your credit card account after using it here. Beware!
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November 2023 by Max Van Mus
Got ultra wash. Left nicks on right car door and tons of superficial scratches on center console. Terrible job cleaning the inside. Debris still left and not even dusted. Id much rather they have just left the interior alone. If I had time, I would be beyond furious. Outside was terrible as well. Weird rubber burn on top of car and they got absolutely no yellow marks off my car until I came back and the manager had his worker reclean my car. My other nicer cars Ive washed here and it was also not great. Find a better place.
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October 2023 by Carl S.
One the best car washes you get that side of town. But their attention to details is not very good unfortunately. I mean they'll pull out the big guns for the Bentleys but even the traditional luxury vehicles are getting B+ attention unfortunately. I have to re vacuum my car every other time.
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September 2023 by Mega Global Distribution
The Cambodian guy working there is extremely shady. My car passed all the computerized test for the smog check. He manually failed me because he said he saw blue smoke coming from my tail pipe. I told him to replicate it, and he could not. Right away I went to another smog station in WLA and it passed right away with NO issues. These guys are a scam, and this guy thinks he can do as he pleases based on if he likes you or not. Total waste of time and they have been reported. Avoid wasting time going to get your smog check there. Don't be fooled by there low prices. Shame on them!!!!!Service: Emissions testing
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September 2023 by Alex Hassan
Brought a newly wrapped exotic here for a hand detail. Told the dude multiple times it was wrapped and not to put it through the car wash machine. They did anyways, right in front of me. Chipped the wrap and bubbled it in a couple places. Got down there and all they did was argue with me and escalate the situation. If your car is wrapped don’t bring it here, they don’t care and you’ll have to send them to court to get your car fixed. The actual worst.
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August 2023 by Erika W
If you want someone to throw away your trash and get down and clean your car to make it look brand new, and you haven’t taken the time to clean up after yourself when you spill something - your expectations are unrealistic. I got what I paid for - a standard car wash with a brisk wipe down and paid $20 extra to shampoo my two front seats.I have never been to a car wash where they actually got every piece of dirt… because I don’t pay $300 to have this be done… it takes a lot of time to clean up messes that were created by the driver. Not throw away your own trash before they clean? That’s plain rude, and besides it’s not for th to figure out what is trash or not.In the end, I wiped down the dirt in the hard to reach places that required EXTRA scrubbing. And them having worked on my car looks 10x better and helped me achieve that brand new car look, I just had to do a little care and attention myself.I got what I paid for. And to be honest it was a great deal, I usually have to pay more. I haven’t cleaned my car in a year, except to throw away my own wrappers and trash. I eat and drink in my car and they did a great job cleaning up within reasonable expectations.These guys work hard for not mush. Please tip them and check your entitlement.
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August 2023 by Joshua Hess
It's...okay. They will vacuum the interior a bit and take out/blow out some debris, but not a thorough cleaning. The outside had the machine wash (on par with the $8 wash from Costco, including tire care) but there was bird poop and some obvious dollops of pine tar/sap from our recent trip to a forrest that left a deposit. The deposit was NOT removed by staff, but they did allow me to borrow a towel and scrub it and the bird poop from my vehicle. Each deposit I removed, represented that much less tip that I provided and put in my own pocket. Costco is better. Costco makes sense. But, if you don't have time to go to Costco, this place will do for $29 basic wash / $37 executive (read next step up) wash and vacuuming.
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August 2023 by Erika Williams
If you want someone to throw away your trash and get down and clean your car to make it look brand new, and you haven’t taken the time to clean up after yourself when you spill something - your expectations are unrealistic. I got what I paid for - a standard car wash with a brisk wipe down and paid $20 extra to shampoo my two front seats.I have never been to a car wash where they actually got every piece of dirt… because I don’t pay $300 to have this be done… it takes a lot of time to clean up messes that were created by the driver. Not throw away your own trash before they clean? That’s plain rude, and besides it’s not for th to figure out what is trash or not.In the end, I wiped down the dirt in the hard to reach places that required EXTRA scrubbing. And them having worked on my car looks 10x better and helped me achieve that brand new car look, I just had to do a little care and attention myself.I got what I paid for. And to be honest it was a great deal, I usually have to pay more. I haven’t cleaned my car in a year, except to throw away my own wrappers and trash. I eat and drink in my car and they did a great job cleaning up within reasonable expectations.These guys work hard for not mush. Please tip them and check your entitlement.
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August 2023 by Daniel W.
Definitely the place to get your car washed! I frequently come here and am never disappointed. Occasionally I'll receive attitude from the workers unable to understand my instructions due to the language barrier. Nonetheless I'll definitely be back for many years to come. Btw if you're unable to communicate with the workers, I typically talk to the managers onsite.
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July 2023 by Maggie R Maloy
I like how they wash windows, inside and out- streak free. Another car wash in the area leaves streaks which are revealed in night driving.Otherwise the interior vacuuming and cleaning g is adequate , not great. Mostly focused on exterior.Gasoline fill is available which is convenient.I enjoy flipping through various books that are for sale, and smelling the candles, etc in the gift shop.
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July 2023 by Davina Simantob
Paid extra for the “ultra” car wash. Nothing was cleaned on the interior other than vacuuming. Exterior of the car was fine.Services: Auto detailing
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July 2023 by David Tenenbaum
This is a great car wash but it’s a bit pricey for the normal Joe. You can get a membership for $65 a month that includes unlimited washes. I love the way my car looks when it comes out of this place. I do wish they cleaned the inside of the car more on the basic plan.
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June 2023 by Mary Smith
Great job! From the time I pulled in, I was greeted by welcoming employees. I was afforded time to choose the service I wanted. I was asked if I would be getting gas as well. The entire place is clean, and it's dog friendly, too. I purchased the special, and I am totally satisfied with the handling ,care, and detail given to the work on my car.
