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January 2024 by S Zacarias
My recent visit to Shoe Palace had its good and bads. Two sales associates were attentive and courteous, providing excellent service. However, my attempts to contact the store by phone before hand went unanswered multiple times. At checkout, when inquiring about the phone, the associate seemed disinterested, attributing its location being lost in the back without concern.Additionally, a small discrepancy in change occurred – 50 cents may be minor, but the principle matters. It raises concerns about consistency in the cashier. While the attentive sales associates were a positive aspect, addressing communication gaps and ensuring accuracy in transactions would enhance the overall customer experience.
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November 2023 by Allan A.
The exchange and return policy for online orders sucks!!! I emailed multiple times no response. I called was told options other than what i needed and got hung up on. And now i have to pay to get an exchange for the right size after being sent the wrong size!! UUUGGGHHHH
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October 2023 by Bonny Fuentes
Super variety many styles
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August 2023 by Jerry Evans
Well stocked location, with a selection of sneakers and apparel from the usual suspects. Cool vibes and cool staff made it a good visit.
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August 2023 by DjJUICE RobG
Had everything I wanted , inventory was on point Like the Staff , great job
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August 2023 by Tommy Ramsey
My son's 13th birthday and we just had to get some Jordan's!
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May 2023 by topher maz
Ashley was super helpful and found me my perfect shoe
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April 2023 by Mark Fogarasi
Had a great time with my son and saw one of his you tube favorites
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December 2022 by Alastair Dawson
Great store to find all the shoe brands and the the shoes you need
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August 2022 by Barbee S.
Hooked it up with a nice pair of shoes and a great price
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January 2022 by Mica M.
Came all the way from Inglewood to this particular store because my daugther wanted a certain shoe for her Sweet 16 sneaker ball and even tho the shoe she wanted wasn't in stock in her size, the sales associate DAISY WAS THE SH**!! She was so patient and even found shoes for my TWINS that everywhere else was out of stock on! She is a real team player with extraordinary customer service, she set the tone of what great customer service is. Overall the store was very clean and had majority of everything on the shelf in all sizes. I will be back not just to purchase shoes but for the experience! That's how it's done shoe palace!!
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January 2022 by Bita Shaddaei
Very unhelpful, i asked specifically for black air force 1s and they directed me to the wrong section of the store showing me things i have no interest in. these employs should learn to understand basic questions. they didn't take me and my friend seriously and i felt unwelcome here, i do not recommend.
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December 2021 by Troy C.
I normally do a lot of shopping at footlockers but I decided to switch it up and go to shoepalace on melrose. One of the best decisions I've ever made, the amount of love I received from the employees namely Gus, Jason & Steve was unexpected and appreciated more than they could understand. They made me feel welcomed, at home and more importantly happy to shop. I will be returning to this shoepalace and many more thanks to this interaction. Wish them all long and prosperous careers.
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September 2021 by Scar J
Friendly staffs!And the game machine was fun?
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August 2021 by Otto
R.I.P. Jayren. Prayers out to the family ??
