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December 2023 by Peter G
I recently had a very bad experience with Southland Auto Insurance Services. I was a past client and tried to contact them multiple times to cancel my Kemper insurance policy. Unfortunately, each time I called, all I received was silence and no response from them. Eventually, I was sent to collections and was billed for a service I didn’t need and they didn’t cancel. On top of that they charge $400-$600 to add vehicles to the policy. They’re crooksI would not recommend Southland Auto Insurance Services to anyone. They lack customer service and do not follow up with clients. I am extremely disappointed with their lack of professionalism and customer service. Avoid if you can.
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July 2023 by Henry Ramirez
Best insurance broker in the west !
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July 2023 by Karla Hernandez
I’ve been a customer for a very long time and I am extremely disappointed in the customer service I received from Jackie today. I too work in customer service and I get that days may be difficult to deal with but it is very unprofessional to hang up the phone on a customer not just once but twice. I was in no way disrespectful and today definitely left a bitter taste. I hope that the level of customer service is reevaluated and no other customer experiences what I experienced today. Very disappointed to have experienced this today. On the other hand Sal and Celene have always been my go to ppl and I can say that they’ve always treated me with the care and attention that a customer deserves
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June 2023 by Apolonio Ortiz
Terrible secretaries
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May 2023 by Omar Garcia
Everyone here is so helpful and knowledgeable! They’ve assisted me in getting rid of several headaches already. This is definitely the place to go for any registration and insurance services. If I could give 10 stars I would definitely do so ?
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April 2023 by Ingris
Celene was helpful and patient. Great customer service from her.
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December 2022 by Jazmine D
Im not one to write reviews but I was taken back by how easy going it was to speak with Erika today. It’s usually a headache speaking to agents but Erika couldn’t have made this process any easier. Thank you Southland Auto insurance team for making it easy.
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November 2022 by Luis Francisco
Southland InsuranceThey have excellent service, especially Celene is a very kind and professional person, along with her entire team, I recommend them to ?
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November 2021 by Martha Morales
I'm Marha G, I really liked your attention, thank you ? for your help, you are very professional and very kind and good price $ I do recommend it.
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November 2020 by Annel Smith
I love coming to this office the vibe is always right they always help me with ANYTHING I need especially Maggie she’s the best always super professional and with the best customer experience.
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November 2020 by Thomas Cruz
Great place, great people and you’ll save a few hours doing a line in the dmv. When you go in ask for Maggie she’s very nice.
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November 2020 by xtian Perez
Maggie is the best! She went above and beyond to help me out. Will always recommend.
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November 2020 by Néstor H Ceballos
Great customer service! Been with them for a while!!
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November 2020 by eduardo p
Great cooperation, especially during the crisis of the pandemic, i would reccomend this to anyone
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November 2020 by Jenny Rogoff
I am very pleased with switching to this insurance. Celene has been very helpful, professional, and knowledgeable. Since I switched insurance we have been saving $$. Both my husband and I are extremely thankful for the customer service we have received. We recommend Celene to all our friends and family.
