-
November 2023 by christiane callil
They sold me a defective product and I spent tons of money and time trying to fix itThey wouldn’t help and Iam disabled seniorBy the way they know the item is on recall
-
October 2023 by ?Olympia Ammon
Like another reviewer, had a HORRIBLE experience today with the TSA precheck representative who was rude, wearing airpods, and cared less that I was there to renew. I left the store without giving them my business and called her company to complain. I've never seen anything like it.
-
September 2023 by Gene Alejo
After the laminator broke down at my usual Staples location, I got redirected to this fancy-looking Staples location on Miracle Mile. I requested to have 3 kpop posters and a fanmade concert banner laminated in the copy & print department. Jessica was very transparent, professional and accommodating to the available laminating services (particularly with the available thickness of lamination) and when my order would be completed in a timely fashion. I told them I needed it completed within two days and said it might be finished the next day.Michael, the printing manager, was truly helpful and assisted in measuring the dimensions of my posters and banner. They were truly professional as they handled my posters with care and were transparent about the slight charges for trimming the posters. Honestly, I'd rather have them trim the correct dimensions instead of cutting them myself incorrectly.The next day, I received a text notification that my posters were ready. I decided to pick them up the day after (2 days after I placed the order.) I was allowed to pay in advance and it was only $24.00 for my entire laminated order! On the day I picked it up, Jay was on duty and they were also very polite as they presented my posters. They were rolled up and made sure I double check to see if the lamination was done correctly. And yes, they were trimmed proportionally and the laminated posters looked phenomenal. I believe these posters can last for many years to come! Thank you to everyone in the copy & print service department especially to Jessica, Michael and Jay for completing my orders in a timely manner.
-
September 2023 by Eugene A.
After the laminator broke down at my usual Staples location, I got redirected to this fancy-looking Staples location on Miracle Mile. I requested to have 3 kpop posters and a fanmade concert banner laminated in the copy & print department. Jessica was very transparent, professional and accommodating to the available laminating services (particularly with the available thickness of lamination) and when my order would be completed in a timely fashion. I told them I needed it completed within two days and said it might be finished the next day. Michael, the printing manager, was truly helpful and assisted in measuring the dimensions of my posters and banner. They were truly professional as they handled my posters with care and were transparent about the slight charges for trimming the posters. Honestly, I'd rather have them trim the correct dimensions instead of cutting them myself incorrectly. The next day, I received a text notification that my posters were ready. I decided to pick them up the day after (2 days after I placed the order.) I was allowed to pay in advance and it was only $24.00 for my entire laminated order! On the day I picked it up, Jay was on duty and they were also very polite as they presented my posters. They were rolled up and made sure I double check to see if the lamination was done correctly. And yes, they were trimmed proportionally and the laminated posters looked phenomenal. I believe these posters can last for many years to come! Thank you to everyone in the copy & print service department especially to Jessica, Michael and Jay for completing my orders in a timely manner.
-
September 2023 by Danielle P.
The staff at the printing center are amazing, nice and super helpful! Amazing wonderful customer service!!! I am delight with this store!! Than you Denise, jessica!
-
September 2023 by Daniela D.
The staff at the printing center are amazing, nice and super helpful! Amazing wonderful customer service!!! I am delight with this store!! Thank you Denise, I am a really happy customer!!!!
-
September 2023 by Yasmine T.
I came here to print some cue cards and Karina was a major help. She walked me through the different sizing and print options. Even though there was an internet problem at the time to send the files, the manager stepped in to have me send files over and get my prints sorted. Thanks to Karina for her attentive time and help.
-
July 2023 by Monique Fullwood
Michael, the manager of the printing centre is very professional and knowledgble about his department. We had a misprint with the posters we ordered online, (due to the size they were printed at a offsite production hub, not in store) but he was very involved in helping as much as he can. Only rating four stars, because we had to reprint the posters elsewhere. I think its best to skip the online system and order in person with Michael. He knows his stuff.
-
July 2023 by Niki Akhaveissy
Very clean, nice store with dedicated (free) parking garage. I picked up a Canva print order here and they did a great job. Would use again.
-
July 2023 by Jleen M.
Came here to get my mail from IPostal1 So annoying because they have no line just to pick up the mail, every time I come there's people shipping a million Amazon packages.Today I was waiting in line and a black overweight lady with short curly hair and glasses knew a customer and said "I know you so come here you can skip the line" Girl wtf I just wanted my damn mail and I think it's disrespectful to let someone skip the line just because you know them? Idgaf if u know them. I've been waiting in line before them!Did you forget you are working? I don't know the employees name so that's why I'm giving the description. I hope if you see her she treats you better! Be aware.Did I mention there were 4 employees doing nothing, looking at the line and kept talking amongst themselves? I hate bad customer service. As for the printing service, it is quick and fast!Thumbs up to that. And also easy to find free parking.
-
July 2023 by Anthony B.
I read an article saying Staples same-day business cards were pretty good. In my experience, I got the worst cut and nearly the worst quality print cards I've ever seen
-
July 2023 by Amy M.
Been here twice to drop off E-waste for recycling and it's a quick and easy process. They can recycle ink and toner cartridges, computer equipment, etc. and you will earn a coupon on your next purchase. The service here is good and someone held the door open for me when she saw me holding my items.They have their own parking lot.
-
June 2023 by Tracy M.
I lived right around the corner from this Staples for awhile. I went in occasionally for shredding services, office supplies, and shipping. For awhile there was an Office Depot in this location but during the pandemic it shut down and awhile later the Staples opened. While I am not a frequent patron of Staples, I did enjoy having them there. For awhile after Covid, the little Miracle Mile corridor on Wilshire felt desolate with all the shut store fronts, so it was nice to have a little more activity.
-
June 2023 by Renita Renee
I came in to use the computers and copies center I was helped by Ms. Havannah. Extremely helpful with everything from computer work as well as helping me to operate the copy machines. This is a type of customer service all Staples stores need. Good job Havannah
-
June 2023 by James Allnutt
I’ve used Staples printing service a few times, once for ad-hoc office printing and then for printing banners / posters / menu cards for my wedding. Throughout all of it, Karina had my back!I got menu cards (custom size) printed and she called to let me know she won’t print them due to them being too light in color (text was illegible). I amended and resent without having to go back to store.They also produced some Polaroid style photos and a poster crossword for me - all were excellent. 5/5 for print quality. 5/5 for customer service from Karina.