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November 2023 by Maxine B.
although the employees do try to be efficient and courteous, most unfortunately the copies ordered were NOT completed as ordered by quantity. Many, many of the sheets of paper were BLANK! Very BAD to NO quality control, meaning they did NOT check the order before giving it to me. And at a cost of $17.90, very very bad and I won't recommend this service here.
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September 2023 by Eugene A.
After the laminator broke down at my usual Staples location, I got redirected to this fancy-looking Staples location on Miracle Mile. I requested to have 3 kpop posters and a fanmade concert banner laminated in the copy & print department. Jessica was very transparent, professional and accommodating to the available laminating services (particularly with the available thickness of lamination) and when my order would be completed in a timely fashion. I told them I needed it completed within two days and said it might be finished the next day. Michael, the printing manager, was truly helpful and assisted in measuring the dimensions of my posters and banner. They were truly professional as they handled my posters with care and were transparent about the slight charges for trimming the posters. Honestly, I'd rather have them trim the correct dimensions instead of cutting them myself incorrectly. The next day, I received a text notification that my posters were ready. I decided to pick them up the day after (2 days after I placed the order.) I was allowed to pay in advance and it was only $24.00 for my entire laminated order! On the day I picked it up, Jay was on duty and they were also very polite as they presented my posters. They were rolled up and made sure I double check to see if the lamination was done correctly. And yes, they were trimmed proportionally and the laminated posters looked phenomenal. I believe these posters can last for many years to come! Thank you to everyone in the copy & print service department especially to Jessica, Michael and Jay for completing my orders in a timely manner.
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September 2023 by Daniela D.
The staff at the printing center are amazing, nice and super helpful! Amazing wonderful customer service!!! I am delight with this store!! Thank you Denise, I am a really happy customer!!!!
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September 2023 by Yasmine T.
I came here to print some cue cards and Karina was a major help. She walked me through the different sizing and print options. Even though there was an internet problem at the time to send the files, the manager stepped in to have me send files over and get my prints sorted. Thanks to Karina for her attentive time and help.
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August 2023 by Carey B.
Staples is my go-to store for all my office supply needs. Their vast selection of products ensures that I can find everything I need in one place, from paper and pens to printers and ink cartridges. The staff is always friendly and knowledgeable, providing excellent customer service. Whether I'm shopping online or in-store, Staples never fails to deliver a seamless shopping experience.
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July 2023 by Jleen M.
Came here to get my mail from IPostal1 So annoying because they have no line just to pick up the mail, every time I come there's people shipping a million Amazon packages.Today I was waiting in line and a black overweight lady with short curly hair and glasses knew a customer and said "I know you so come here you can skip the line" Girl wtf I just wanted my damn mail and I think it's disrespectful to let someone skip the line just because you know them? Idgaf if u know them. I've been waiting in line before them!Did you forget you are working? I don't know the employees name so that's why I'm giving the description. I hope if you see her she treats you better! Be aware.Did I mention there were 4 employees doing nothing, looking at the line and kept talking amongst themselves? I hate bad customer service. As for the printing service, it is quick and fast!Thumbs up to that. And also easy to find free parking.
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July 2023 by Amy M.
Been here twice to drop off E-waste for recycling and it's a quick and easy process. They can recycle ink and toner cartridges, computer equipment, etc. and you will earn a coupon on your next purchase. The service here is good and someone held the door open for me when she saw me holding my items.They have their own parking lot.
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June 2023 by Tracy M.
I lived right around the corner from this Staples for awhile. I went in occasionally for shredding services, office supplies, and shipping. For awhile there was an Office Depot in this location but during the pandemic it shut down and awhile later the Staples opened. While I am not a frequent patron of Staples, I did enjoy having them there. For awhile after Covid, the little Miracle Mile corridor on Wilshire felt desolate with all the shut store fronts, so it was nice to have a little more activity.
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June 2023 by Jim G.
This Staples is really nice, well laid out, and kept clean. The staff has been helpful and always have been very helpful; particularly the print center. Overall it's been a great value to the neighborhood. Really appreciate having it around.
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June 2023 by Toktam R.
I needed my TSA; instead of waiting months, I called Staples and got an appointment for the next day; the girl who helped me was terrific and paid attention to details making sure no one passed by when I was entering my info. It took me less than 10min. Thank you
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May 2023 by Valerie S.
This is a really nice staples, with a good selection of products and services and a pleasant vibe. But what got me to write this review is the truly stellar and beyond the call help I got today when I went into the store. I had purchased an Epson WF7820 printer. It has been nothing but a massive headache from day 1. Called Epson dozens of times and they kept blaming my wifi for what is clearly a defective product or defective product design. (No other device has any issue with my wifi.) I finally looked at my receipt and saw that I had actually purchased a warranty with Asurion. I never filled in the paperwork though, AND I have laryngitis. Javier and Mohamad were SUPER helpful in helping me resolve the issue. Javier called Asurion and they both patiently and graciously endured my handwritten scrawls (because I have laryngitis). Resolved the entire thing for me. Asurion will refund my money. So huge thanks!!!
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April 2023 by Mikey M.
S/o to sales rep Mr. Luis for being awesome and professional. I purchased a pen souvenir from my recent visit to Houston Texas. The pen was working at the time of purchase but when I tried several times to use the ink was spotty. Luis saw me clueless trying to find a replacement cartilage he used his knowledge and resourcefulness to match the cartilage from another pen which worked out perfectly. Thank you Luis for going the extra mile to help me out. Prior to Luis helping me I asked another associate and was just told check the spinning rack but doubt we have that size replacement. The souvenir will put a smile on the intended recipient. Next time I visit Staples I'm asking for Luis if I could leave a monetary tip I would have. See photo
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March 2023 by Ryan N.
Really helpful staff and nice location. It's a welcoming experience and they always have what I'm looking for.
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February 2023 by Joseph K.
I was very impressed with this location. Free garage parking with clear distinctive signage to the elevator to the store. Very large selling area. They repair computers and I found it very interesting that they do notary services as well as passport renewals. Large self printing area with numerous copy machines as well as fax machines. Numerous associates available throughout store to assist customers. They have a very generous loyalty program. It really is a one stop shopping experience for all your business needs.
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February 2023 by Gity G.
Excellent customer service. I was quickly and warmly greeted and assisted by Momo and the store manager, Jonathon. Both were pleasant and extremely helpful.