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September 2022 by Jasmine K.
Horrible horrible She refused to fix my mail after I messed it up. She just put alcohol on it and clear nail polish. Very unprofessional and rude. I don't recommend this place stay away
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August 2022 by Miray A.
It was my first time at this establishment and Sarah ( I think the owner) didn't really do what I said. I told her that my nails are already very thin and damaged but instead of being a gentle, she literally hardly surfaced of my nails and made them much more thinner. My nails were torn and painful and some of them started to bleed. The next day, 3 of my nails were already broken and peeled. She didn't listen to me when I warned her at first place and continue to do her thing. She was careless and rude. There is a reason why this place has very low reviews and ratings. I will never ever go here again!
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July 2022 by Colleen Q.
I guess I'm Boo-boo the Fool for not reading the reviews first but the salon I was trying to go to wasn't available for walk-ins so I chanced it. I was just getting acrylics removed so I thought that was pretty low-risk. They do not soak your nails in acetone to remove. They just straight up rip them off with the back of a new acrylic. I thought maybe she was just loosening them but it happened so fast and I was so shocked that I didn't say anything at first. When she got the first set off, my pinky nail was torn super low. The growth on my pointer finger was torn off too but not as badly. When I mentioned my nails were torn and painful, she tried to say the previous nail salon had cut them that low. I have very short nails, I know, but you could see the raw skin beneath. She was much gentler with the second hand, so clearly she knew she did something wrong. She also tore up my cuticle with the grinder. Didn't just seem like a bad day. This feels like standard practice.
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May 2022 by niki zoka
Had gel x done here, after 2 weeks three nails had already come off which is way too soon compared to other times I’ve gotten it done elsewhere. I went back today to ask them to redo 3 of the nails. I didn’t even imply I wanted it done for free but the woman first accused me of lying about getting it done at this salon and then about how much time has passed since I had gotten them done. Instead of redoing one of the nails that was barely staying on she super glued it back on but was so sloppy about it she glued 2 of my fingers together and then told me “it’s an easy fix”. The whole time she just kept accusing me of lying which is absolutely ridiculous and uncalled for. There is a reason they have such a low rating, their customer service and quality of work is total trash. Go anywhere else but here!!Service: Manicures
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April 2022 by FATEME TAHMAK
It was the worst experience i have ever had it is awful dont even go to this placeService: Gel manicures
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April 2022 by Erin M.
I was a little skeptical of this place walking in, but thought I'd give it a shot. Poor choice on my part. I will NEVER go here again and am considering reporting them to the health department. The main issues were... 1) It's not clean. There's nail dust everywhere--the phone is wrapped in saran wrap to keep the dust out of the keys, which should tell you something. There were shields up between customer and manicurist (appreciated, since two of the three staff present didn't wear masks) but the shields were spattered and dirty. I had to ask her to clean off the cuticle clippers--she tried to tell me they were "new" but I could SEE spots and stuff on them. She sprayed them down with alcohol when I asked. 2) Staff don't have great cleanliness standards. Nobody wore gloves, you could tell their hands took a lot of damage from unprotected work with clippers & chemicals. I had the fingers of one hand in a bowl of water as she was clipping cuticles etc on the other, and she kept throwing the clippings and things IN THE WATER BOWL with my other hand. (Only one got to soak before she dealt with the cuticles, idk why.) When she used the little adze grinder tool to remove the old gel polish, she accidentally grazed my finger with it, so there was a bit of bleeding. Whatever, sometimes things slip, but--here's the kicker, folks--not only did she respond by rubbing it with her ungloved finger (basically just rubbing ground-up polish dust into the cut several times) she tried to keep me from going to wash my hands. She LAUGHED at me for wanting to wash out the cut. 3) After all that, the manicure looks crummy. There are bubbles on several fingers, ridgelines at the edge of others, and uneven color density. NEVER EVER coming back here.
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March 2022 by Christina Neel
Thirty five for a mani pedi, loved the color, place is clean. Quick and efficient, great quality polishServices: Pedicure
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March 2022 by Josh E.
Worse experience I ever had. They are so unprofessional and rude. Waste time and money
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March 2022 by Olga Magdalena L.
This place smells bad, and staff does not speak English, but Vietnamese. Very expensive, and the job is not up to par. Girls are lazy, and inside there is an ATM machine, that I do not advise you to use: it swallowed my Card, and never returned it. Weird and dirty place, also overpriced.
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December 2021 by Missy Martin
Honest. Good service. Very good job on my toes
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November 2021 by Nicole N.
It was my first time here for a mani/pedi. The mani was underwhelming but Linda did my pedicure and I was satisfied with her work. She was very meticulous; almost a perfectionist even. Next time I'd like to have her do my manicure. I'm sure she will be great
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October 2021 by Jessica Javaheri
I'm so surprised by their rating. I've lived in Westwood for over 10 years and I've tried almost all of the nail salons in my area. I love Star Nails. The people are nice, accommodating with times and they do a great job. Would def recommend!Services: Gel manicures
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October 2021 by Sara K.
Let's start with she cut my finger and to wipe it off she used the water bottle she drank out of. I'm personally huge on hygiene and this threw me off. She also put 4 coats of gel polish with a regular polish top coat. Also, it didn't seem like she knew how to put on the powder for acrylic nails. Don't go here.
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August 2021 by Jessica J.
I'm so surprised by their rating. I've lived in Westwood for over 10 years and I've tried almost all of the nail salons in my area. I love Star Nails. The people are nice, accommodating with times and they do a great job. Would def recommend!
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August 2021 by Sadaf F.
Horrible, horrible, horrible. While I was there, the nail tech refused to give me a full set, because she said it would be cheaper to do a fill & replace my broken nails since "she doesn't want to take overcharge me". Then she paints them with gel then has to go over them multiple times to file away the excess nail polish on my cuticles, while hurting & burning me with the electric file. When I got home, I noticed the shape of my nails were all mismatched, especially my left thumb nail. I also noticed both my hands & feet polish had bubbled, she still charged me $95 for a fill & pedicure. I even tipped $10 before I left. Its been a week, my nails are already, breaking, peeling, and my ring hurts from the nail folding back after peeling. Please don't waste your money or energy going here you'll be disappointed!!