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March 2024 by Armineh Kashishian
Their coffe making machines are always broken and as a result coffee is always cold. Poor employees always beeing blamed.
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February 2024 by Pink Waffle
Was in the area and this Starbucks have went extremely downhill since the last time I visited. All the amazing baristas no longer work there & my drink was made wrong and that has never happened with the previous staff. The guys were too busy gossiping to each other instead of paying attention. The sandwich I ordered was overcooked & I almost left without getting my pastry since they didn't give them both to me at the same time. My friend didn't even bother using the bathroom as he stated it was literally poop on the floor and no toilet paper. I'm aware this isn't the "nicest" area but if you have time to gossip about relationships, that means you have time to clean the bathroom. The girls that use to work there were always pleasant and acted as if they actually cared unlike this new crop of workers that are there now.
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February 2024 by PaHua Xiong
Stopped by outside of their busy hours. Girl with the pink hair is super cute and friendly!
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November 2023 by Aziz Qht
The staff is so friendly and helpful. My server was Emily, she was super
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November 2023 by Adam S.
The morning crew at this location is incredibly sweet and always smiling. Which is amazing, considering how busy the store gets. And how many crazies they have to deal with that get kicked off skid row and wonder down here. This store is also kept Cleaner then some of the others I've visited.
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October 2023 by Cindy K.
I have never experienced such poorly managed service before. Extremely unfriendly and blunt cashier girl while taking the order, I wanted to order hot tea when she asked what kind,I clearly asked what types of hot tea were available at the counter, and a rude cashier girl who seemed bothered, just told me to order from the menu there so I chose Pink tea. My order didn't come out for a long time, the girl making the drinks asked what I had ordered, I said I ordered a pink hot tea, but she kept asking me again. I told her to ask the girl at the counter where I placed my order as I've always received fast service at any other starbucks location, usually my order goes directly to the person making it, so I didn't understand why it was taking so long for a simple hot tea.After a while, she told me that pink tea is not hot tea; it's only available cold. There are only three types of hot tea.It seems they don't properly train their staffs on the menu and proper customer service etiquettes. These employees made me wait with a wrong order, go through a refund and recharge, didn't apologize once but giggled among themselves. I have never seen such rude customer service, and it was unpleasant to see the very immature and impolite behaviors.
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September 2023 by Stefan Uleia
As always. ☕️
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July 2023 by Sophia O.
The worst Starbucks in all of downtown la. The drinks are always wrong and if they do end up getting it right, it's awful. To add, their baristas are so condescending. Zero customer service. Just go a block up to staples center or a block down to Pico.
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July 2023 by Karen M.
This is my first and last time coming to this Starbucks. I buy the same thing at starbucks every time and today when I received my drink my cup was a quarter empty so I politely asked why? and the women behind the counter said it was the way I ordered it but I've NEVER had this problem at any other Starbucks I've ordered from. I asked for it to be filled and the women responded no because it wasn't their fault. I walked out shocked and disappointed with both their service and my beverage. I don't ever complain but this was just crazy to me I had to share my experience
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July 2023 by Michelle Pages
I work next door at Urban Med and they know exactly how I like the peach green tea lemonade typical order is that and a chocolate cake pop almost daily. Thanks!!
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July 2023 by Richard O.
All I ordered was a grande coffee. It was the same as any other Starbucks coffee I have had. The service was prompt and courteous. My main complaint is with the way the store is maintained. All the trash cans were overflowing and the tables were dirty. I like going to this store and I hope they can correct this one issue.
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June 2023 by Rocio Coto
It's always full and about 2x, they messed up my
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May 2023 by WEN LE MODE
I am a regular at this Starbucks and came in on Saturday 04.29 at 7:46am, at first the cashier was quite rude and kept asking if I wanted my coffee iced or hot after I stated "HOT" three times. They then made my coffee iced... I kindly asked them to remake it correctly. They then did but gave me a huge attitude like it was my fault. The male barista then gave me the corrected drink. Little did I know he did not close the lid all the way, as I got into my car which is brand new, the hot white chocolate mocha spilled all over my WHITE SKIRT, my car seats, my car's carpet, and my car's radio system. This was the worst day of my little. Oh it get's better on this day, I also had a huge presentation with a client. I had to drive all the way home to get my self cleaned up and consistently scrub my car until it was uncovered in coffee and stickiness. Today which is only a few days later, my car still smells like coffee.. This has now become the worst Starbucks I have ever been to in my life.
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April 2023 by Alicia P.
Not a fan of this location; it seems like the staff are always more busy talking to each other than preparing orders. I stood waiting for my drink for fifteen minutes and none of them said anything. It turns out my drink had been ready the whole time but was placed on their mobile order shelf, which is turned towards the workers instead of customers. There were five people working there and no one thought to ask if I was still waiting for my order. Oh, and I ordered a warm drink but that detail was clearly ignored, as my drink was very hot.
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April 2023 by Meosha Meosha
The staff are really sweet here.
