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December 2023 by Yanchen Liu
FRAUD ALERT!! This hotel Fraudulently charged me for one night. I booked for one night at this hotel for my travel a few days in advance, but on the day that I was supposed to be staying here, I realized that this hotel’s website wrongly made the booking for the night I made the reservation instead of the date that I chose!! So I contacted them and they told me that I had to book a new room and contact their customer service for a refund on the old reservation. However when I did, the customer service told me to contact the hotel manager directly, who then refused to give me the refund!! This experience not only lost me $150+ dollars but also ruined my trip due to the stress of the mess and having to find a new place to stay. This is no less than FRAUD!
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October 2023 by Jesus T.
The front desk employee was beyond unprofessional. Walked in, slumped back on his chair, did not sit up, speak up, or even attempt to help us at the desk when we tried to check in. Throughout our interaction he continued to speak quietly slumped back in his chair making it hard to understand him. When we informed him we were attempting to check in he said "book your room online" as if he hadn't heard us and wouldn't be willing to assist in booking us a room had we not already had one. Instead we walked out and did not stay here. Beyond disgusting customer service. Train your employees better, as the person making the first impression at this hotel, he needed to have been more alert, attentive to guests, and eager to help. If he doesn't want to be there, then he should look elsewhere for employment cause clearly hospitality is not for him. Wouldn't recommend a stay here by any means.
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September 2023 by Chi UrLpz
Read the reviews before booking at this hotel!!!Unfortunately this hotel needs a lot of updates.My family and I checked in on Friday afternoon and the man at the front desk was very unfriendly, rude, couldn’t even greet us with a hello or at least with a smile. While I was talking to him he never looked at my face, also while I was talking to him he started to talk on the phone, he was not helpful at all, no manners whatsoever. He couldn’t even explain to us how to access the elevator.As soon as you walk in it smells really bad and they tried to cover that smell with lots of another horrible smell of some kind of incense.Be aware that next door to the entrance of the hotel there is a door with no signs… what a surprise when it turned out to be a bar/club that has loud music at night right below the rooms, very difficult to sleep with loud people talking and the loud music.Very uncomfortable beds, old and uncomfortable pillows, terrible. The housekeeping was not very clean, the bathroom had mold on the edges of the lower wall, dirty floor, dirty walls, dirty doors.We were very concerned about bed bugs. Thankfully we didn’t find any, but it was a terrible stay at this place.No tissue paper, no dryer, at least there was a mini fridge and iron.The carpet in the room was disgusting, it also has some holes.This hotel is in bad condition.We didn’t even try the breakfast for sanitary reasons, if the rooms and the hotel are in this condition who knows about the breakfast.This hotel is by Wyndham I honestly was expecting at least a clean and comfortable bed, what a disappointment.It needs better management, upgrades, renovations, cleaning, sanitation, or close this hotel.I do not recommend this hotel.Safety: Front sidewalk and side street full of homeless people.
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September 2023 by Shannon G.
Do your self a favor a RUN!!This is by far the worst place I have ever stayed the rooms and hotel is outdated the employees are very RUDE. We simply asked for extra pillow's because the two on the bed was paper thin and they refused to give us extras they didn't bring clean towels but one night for our 3 night stay. I will never recommend this hotel
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September 2023 by tj hatch
Hookers n Coke. Wyndham, you'd be better off selling this place. Front desk wasn't very friendly, tv was broken, hole or very soft spot in the bathroom floor, shower water didn't stay hot for very long, 10:35pm call from front desk to tell me about the breakfast and to please give him a high rating. Very noisy area, people standing around outside talking loudly, yelling, sirens, loud engines, motorcycles. Parking lot is small, not very closely monitored except by a video camera. We should have asked for a partial refund fron this place.Would NOT stay here again and I'd advise anyone else to stay away.Price is WAY to high for this type of "motel" room.
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September 2023 by Victoria Rasgado
My experience was honestly great. My family and I went to a mini trip to universal studios the location is great. Although the place is a bit sketchy when you get there I was nervous and anxious about the place. Eventually it calmed down, they ask for your car information so be ready to hand them that so they are able to let you get your hotel key. Their is homeless people around there but they don’t do anything they’re just minding there business. The elevator was working but it was really really slow to come down. The elevator is dirty in the Ceiling but other than that it works fine. My room was clean although there was like fuzz like on the floor just in the corners the ac worked fine the bathroom was fancy shower worked amazingly, sink amazing. Although on bottom of the sink in the corners there was dirt but it was no harm. The bed was comfortable the pillows were a bit hard according to my mom. Everything about the bed was amazing. The mini fridge worked amazing did a nice job keeping everything cold. There was a desk that is really useful. The tv worked amazing the view was nice. You can’t hear no noise nothing it’s quite and you sleep peaceful. It’s very convenient target is nearby, Walgreens, cvs, restraunt so like pollo loco. Honestly it was a great stay. Stay here if you would like it’s Great.Nearby activities: Universal studios is near but you have to drive
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August 2023 by Michelle Z.
Breakfast is just a pastry, coffee and juice. Mold on the walls in the bathroom. Light didn't work in the rooms I rented. One room had a super hard bed but nice shower. The other room had a soft bed with a moldy shower. A lot of junky's on the outside of the hotel. Rooms smelled like bug spray. Cracked floors between the tub and floor. Sink rusty and leaking. Not worth for what I paid. This a 50 a night location nothing more. I spent 511 for 2 days and 2 rooms. Very upset with myself for not doing real research. Only good thing is it's next to the fwy, target, Starbucks and a lot of quick eats. Other than that don't waste your money like I did mine.
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August 2023 by Sole Nick
traveled here with my kids, I paid $169 for 1 night . Room carpet torn up. Tripping hazard. The towels were dirty and had hair in them. Room conditioner loud. This hotel is the Worst. Please do not expect Breakfast. Juice, toast, jam and that's all. Front desk crew is Non professional . not worth staying.
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August 2023 by Kenneth Wainaina
Go to this place at your own peril! First, when you arrive at this location, the parking spot is an open space which feels unsafe. Once in the reception, one is welcomed by an unprofessional guy whose only agenda is to book you one of their filthy rooms not having any sense of PR. Reception smells of spices and incense which leaves one wondering whether its a kitchen or a religious center! The elevator is not well kept, a bit of dirt on the roof and cracked floors. Once in the room, one is greeted by a horrible smell, torn dirty beddings, abandoned pieces of clothes and rags (on the floor) and human hair everywhere. The bathroom is a disgrace sanitary wise (never took a bath for fear of infectious diseases). Breakfast was a joke! Some old guy served us bread transported to the container with his bare hands and to make things worse the bread had mold! When I pointed out the mold the guy tossed it in the bin without a care or concern for what i just witnessed. No seating area if clients are many you have to stand to have your breakfast! I would suggest this place be shut down by health officials until they meet hotel standards of sanitary and hygiene. ZERO RATING..Not worth $175 a night!! This hotel is tarnishing the Wyndham brand…Noteworthy details: I have nothing good to post about this place
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July 2023 by Aurangzeb Khan
I paid 172 $ for I night . Room carpet torn up. Tripping hazard. No complimentary room water Bottles room. no exhaust fan in bathroom. Ice Maker out of service. This hotel is Worse. Breakfast is sucks . Front desk crew Non professional . I asked for a different room he deny. not worth to stay.
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July 2023 by Oxalys Cruz
DO NOT STAY HERE! 0 Stars. This is the worst place we've ever stayed at ever. The room was dirty, smelled like urine, mold and wet. Felt unsafe walking around or even touching anything because of how gross it looked, we had no other option as we had paid two nights and they don't offer refunds, we made do by buying sheets to at least feel like we were sleeping on something clean, spraying perfume, etc. The receptionist is the only person you see and he was not helpful at all, actually rude. The parking lot is super small and difficult to park, there are homeless people all around and a loud bar right under the rooms. We stayed busy to not go to the room at all.
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July 2023 by Saj Shad
I dont think I've been to a hotel where staff have ABSOLUTELY NO CUSTOMER SERVICE before going to this hotel. Staff are just so 'not bothered' and don't even look your way let alone smile!Rooms: its ok, no 'closed' cupboard to hang clothes. Plus point: has air conditioning, a fridge & a coffee machine.Bathroom: not nice, just functional.Breakfast: self service, Tea/coffee with powdered creamer, toast, butter and 2 really horrible mass produced pastries. Thank god the tea was good.Metro station is close by, some shops too.Would I stay there again? I'd try my level best to get a better place within my budget, if I couldn't, I guess I'd have no choice!! ?
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July 2023 by Margarita Montijo
This location is terrible! Homeless people everywhere outside. We saw a naked lady being hauled away out of the middle of the street. The parking situation is horrible! And if you can't find a spot, the staff doesn't care at all. One night we had to park our vehicle blocks away in the street. The "Super Breakfast" is bread and coffee. Housekeeping staff was very nice but front desk staff is not friendly and are just on their phones. There's also an underground night club on the side of the hotel which gathers a bunch of riff raff to the ourside of the property. Awful place! We won't ever stay here again!Safety: Super sketchy location! Homeless camps everywhere!!!
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June 2023 by Viet To
Terrible receptionistHe made me paid two times by credit card and once by debit cards, but then I still have to paid by cash because the machine was broken and cannot read my cards.The room is also very noisy at night. Maybe a there’s a night club is near there? And also, there are people smoke weed inside rooms.I have compliments on the housekeeping and accounting department. Hot water and high speed wifi is also a thing that made me not rating 2 stars.But in total, I shall not recommend people staying at this hotel.
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May 2023 by Tressa L.
The positive is that the room is clean. The floor lights do not work in the elevator. The elevator barely works.The hotel is directly next door to a club. It is nearly midnight on a Sunday night and the thumping from club is going stronger than the TV in our room.There is hotel parking but it is one-way with awkward parking spots.The guy at the front desk was more interested in his cell phone than in checking us in.The room is clean. No black mold in the bathroom.Otherwise this is a straight up no.
