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February 2024 by Ryan Ruckle
The staff at this store went above and beyond for me!! After I fell on the sidewalk and smashed my phone they helped me to get a new one. Best customer service I've ever had!!
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December 2023 by Shag W
Excellent service. I was able to pickup my internet router, as opposed to having it shipped. The young lady who assisted has a great personality.
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November 2023 by KIM
terrible place. The employees don't try to explain or help. I took the phone on credit, it wasn’t delivered, and the money is being written off. they cannot cancel.
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October 2023 by Serhio
I had a truly terrible experience with T-Mobile that I feel compelled to share. My visit to their store turned into an ongoing nightmare. First, I walked in to change my phone number and buy a new iPhone. That should have been straightforward, right? Wrong.The confusion started the moment I walked out of the store for the first time that day. They somehow managed to mess up something as simple as changing my phone number, leaving me with a new number I didn't want. But that was just the beginning.Over the course of the day, I had to return to the store multiple times because every time I came back, something was still not done right. My eSIM IMEI registration was botched, my primary line had no cellular data, and my secondary phone number couldn't connect to the eSIM. It was a complete disaster.To make matters worse, during the payment process, I distinctly remember being presented with two insurance plans - basic protection and one that included screen protection for an additional cost. I chose the basic plan, thinking I was covered. Fast forward a few weeks, my phone was damaged and stolen in an unfortunate event.I thought at least I had insurance for my new phone, but when I returned to the branch, the representative had the audacity to tell me that I had no coverage. No explanations, no apologies, just a complete disregard for their promises.This has been the worst customer experience of my life. T-Mobile's incompetence and indifference have cost me time and money. I would strongly advise anyone to steer clear of T-Mobile if you value your sanity and expect even a modicum of competence and honesty from your service provider. This is a company that clearly doesn't care about its customers or the promises it makes. I got enrolled in Protection 360, but noone never did anything about it. So now I am with an old broken phone from T-mobile :( Feels terrible.
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October 2023 by Bradley Gallop
Got the run around between the customer service on phone and the store. I wasted hours for a simple matter and no way to get it resolved. I’ll never get those hours back. I recommend you don’t waste your time with T-Mobile!!
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September 2023 by steven szocs
Westwood store was worthless. No customers but all employees sitting around talking. Requested they call other stores for particular phone stated they couldn't do that.The next T-mobile store was busy with many customers but employees were very informative and helpful. Worth the drive time.
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July 2023 by Eric Albert
I'm just not impressed at all. I was at Sprint forever and this was my first experience with a T-Mobile store and I am not impressed in any way shape or form.
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July 2023 by Sh Agha
The worst place you can go for help , very rude and careless. Good for t mobile to looos reputation with hiring these people
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May 2023 by Abraham Pedroza
Great store for uncrowded phone shopping looking forward to shop for phone add ons.
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December 2022 by Justin Lucero
Good service and good reasonable price for phone
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December 2022 by samuel hefty
Great customer service. They remember you if you are a recurring customer.
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October 2022 by jun li
Unprofessional and not trained properly even the manager don’t know what their plans offer. And they are trying to sell most expensive packages to you, as they are telling you because the lower price package does not have the function we want. In fact, every package has the function we need. Fortunately, I had this knowledge in other T mobile shops. I need to go with my family to get the family package, happens the location convenient to all of us. Don’t go this store, very bad. The review does not allow me to give 0 star.
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September 2022 by K N.
The worst place to buy an iPhone. They require 40 days to unlock the phone and charge a restocking fee if it is returned within 14 days. Better to buy the phone from Apple or Best Buy
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September 2022 by Vincent B.
I have been there on 2 occasions, one with a friend and one to inquire about services. Both weren't positive. Admittedly, I arrived the second time 45 minutes before closing, however, my attempts to acquire info (with the intent on changing my service for both phone and internet) was met with very dismissive behavior and the feeling of "I just want to go home and not deal with customers attitude". I got the hint and left. This experience has certainly helped worsen my already "Time-Warner" customer service view of T-Mobile.
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September 2022 by Jazmyne J.
Was in and out within 15 minutes. Thank you Cali for assisting me. Will be returning for other services!
