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February 2024 by Claudia Deutsch
Fast service
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February 2024 by faivush borukhov
Guys try help me figure out my phone,but eventually I found after didn't work
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February 2024 by Jacky Sanchez aguilar
Bad service
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November 2023 by Paul Caputo
BE CAREFUL !! DO NOT BUY THEIR PHONE INSURANCE !! it is NOT Assurion !! They have created a fake name "Assurant" to mislead you.When you file a claim for your phone with this fake company, they do not process your claim immediately. They ask you many questions, most of which is not necessary. Then, a few hours later, they deny your claim because some of those questions were not answered properly. Then they ask you to refile. The store clerk or manager has no authority to speak to them. They always find an excuse to deny your claim. It appears that it is their goal to exhaust you until you give up filing the claim.
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November 2023 by Dinah Perez
Update: I called Tmobile and they waived the restocking fee. The manager at the Beverly Hills TMobile fixed all the issues created by this store.I have been a loyal TMobile customer for 20+ years, and I'm thinking of cutting the cord. I decided to add a second line when, in the middle of a move, I discovered that an ATT landline was not feasible. I contacted TMobile to gather info and determine whether it made sense to port my ATT Number to a second TMobile line. When I spoke with TMobile, everything lined up, so I arranged to have the ATT number ported and ordered a new phone. This store almost drove me to terminate my TMobile Account.
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October 2023 by Nabila Hafizi
This T mobile is a big fat yikes. I went in a few weeks ago and was advised by Jodie to keep calling customer service and was so dismissive towards my situation. I ended up going to the sunset location for help and was met with great service. Can’t be bothered to come back here as it’s apparent they hire lazy people here.
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August 2023 by Judith Hollombe
I PICKED UP MY NEW PHONE ON MAY 2/23.THE MANAGER AND STAFF WERE THE BEST CUSTOMER SERVICE I HAVE EVER SEEN. THEY TRNSFERED EVERTHING OVER TO MY NEW PHONE. THERE NO OTHER STORE I WOULD GO TO, GREAT SERVICE.
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July 2023 by Mattie Singleton
Marco was great knowledgable, helpful, friendly. Manager and team interacted well, while acknowledging every customer who entered the store.
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July 2023 by MaKay Miller
Was not helped at all at this location. I came in ready to pay off my phone and unlock it and was excited to switch and get a new phone. I was told I had to go in person to my old carrier and pay off the phone and unlock it. Within 15 min of leaving, I had done all this from my phone (without visiting a physical location), but decided to go to a different location for help, since this location did not seem to know what they were talking about.
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June 2023 by Jimmy H.
T-Mobile Beverly Blvd & Detroit is great... Kenny was waiting on an overly needy customer ahead of me... she just kept giving him more things to do and endless questions to answer when what she really needed an iphone class! He was very patient with her and got to me eventually and took care of my screen saver warranty in less than 5 minutes! Thank you and T-Mobile.. please give Kenny a raise, bonus and a 2 week vaca to Maui for 2 for his great people/service skills.... I see management in his future along with his other dreams coming forth from his strength in character he showed me and the previous tedious customer~You new bro,Jimmy (check out my double platinum)
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April 2023 by Valerie P.
This is the best T-mobile location! I cracked my screen protector and came in for a replacement, and I was in and out in literally less than 5 minutes with a brand new protector, which made my phone itself look shiny and new. Thank You Marco, Robert and Josh... I will definitely be coming back for any iPhone needs. You guys rock!
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March 2023 by Maurice L.
Closed 3 hours ahead of time on a Tuesday evening. Have been trying to make it here for a couple weeks.
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March 2023 by Andrew C. - My Inspire Project
It is for sure my favorite T mobile store in LA. Amazing, attentive, and cool staff and team that are extremely helpful and friendly. Had Freddie and Josh helped us this time and they had a great team work and gave us lots of great information and assisted me in switching my device to a brand new phone and maximize my plans. They are also very patient and cool to work with, it is that type of customer service that makes you laugh and at the same time, feels solid and efficient.
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February 2023 by Neil J.
Please fire the girl name with red hair. Super rude. She doesn't need to be working there. Don't know if she still works there or not, but get rid of her.
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January 2023 by Iz
The store manager is extremely helpful (Jody) and willing to explain plans/devices. The staff was also very helpful.