Tailwaggers West Hollywood is a beloved pet store known for its friendly and helpful staff. Customers appreciate the wide variety of trusted brands for dog food, treats, accessories, and more. Many visitors enjoy the store's cute layout and often leave with multiple items after just planning to buy one. The staff is described as knowledgeable and kind, frequently offering assistance and even treats for pets. New puppies receive a special welcome package, making it a great choice for new pet owners. While most experiences are positive, there have been occasional issues with service, particularly when training new employees. Some customers have reported long wait times during checkout, which can be frustrating. However, the overall atmosphere remains warm and inviting, and many customers express their happiness with the store and the dedication of the staff. Overall, Tailwaggers provides a delightful shopping experience for pet lovers and their furry friends, making it a favorite spot for daily walks and pet supplies.
Tailwagger has the best customer service. They are always extremely polite and helpful!
May 2025
We love Tailwaggers. Everyone that works there is so nice and helpful. They have a variety of brands that I trust to give to my pet. Plus they have an amazing package for new puppies!
January 2025
Pancho loves to get his food & treats from this pet shop. They have nothing but good things for pets.
