-
April 2024 by Jonathan H.
I have gone to Coolkicks numerous times when it came to selling sneakers that I buy for retail. I have had good interactions and customer service from other employees. However today I didn't really have that from a current encounter with a different employee. When I'm selling sneakers I expect to do business because I'm very direct, I know why I am there and I also have priorities rather than spend time there. I really didn't have that interaction but rather observing the employee engaging in side chats and side comments with other customers, I understand it's not a retail store but the same BASIC RULES apply and that's helping one customer at a time and getting back to the other and not trying to help multiple at a time. I understand streaming as a form of content but also remember there's a customer waiting to be provided with "professional" service. I honestly didn't feel acknowledged even with the sneakers I brought in. Take accountability and train these guys legitimate customer service
-
March 2024 by Jimmy S.
I got size 10.5 off white lot 3 dunks and I got 2 different sizes so i cant wear them $600 down the drain
-
February 2024 by Ryan S.
Mina helped me find the perfect pair of shoes for my son. I highly recommend them foe your sneaker needs
-
February 2024 by Belem M.
Good customer service. They had a variety of sizes . I didn't like that they stop letting people in like 10 minutes before closing time.
-
February 2024 by Sho T.
The service was amazing. First time I've been there. It was the best things ever. The selection was like nothing I've ever seen before. The value was not that bad, especially the used. I bought a pair of Jordan 3's midnight navy. It was 200 brand new. Not that bad. The value is $$$
-
February 2024 by Lui D.
Not even gonna deal with going to the store after seeing these other reviews about how they do business. Have had these shoes for no longer than a month and they're basically coming apart after only wearing them on weekends and I even got them oversized 11.5 to my 11 size foot. This shouldn't happen to these shoes even if I did wear them daily as i've had many other Jordan 4s and this never happened possibly fake or used shoes I wouldn't recommend shopping here at all. The only way i'll to back too that store is too leave those boof shoes at they're desk since I highly doubt they'll even take them back or give me any money for them. Shop somewhere else
-
February 2024 by Thabish H.
Super clean store and lots of great sneakers to choose from, a little pricey but you aren't always in LA
-
January 2024 by Grady Gordon
Service was great, great store but my Jordan 11’s I bought from there fell apart the 1st day I wore them. You couldtell with the sole off that someone tried repairing them. Not sure who’s responsible. ?
-
January 2024 by Alejandro Lopez
Best sneaker store I even been in staff super friendly great prices amazing decor hype.. owner super cool my personal sneakers store from now own . I highly recommend recommended .
-
January 2024 by Liberty N.
Definitely would never shop here again. I bought my boyfriend a pair of brand new Jordans for Christmas and made it clear to the staff that I would be gifting these. I asked about the possibility he doesn't like them, if we would be able to come in and exchange the shoes for the same value. I bought these shoes Dec 20 and returned with my boyfriend Jan 13 because he didn't like the style I chose. He didn't even try them on- When I came back to the store the staff was extremely dismissive of my original precaution. They said "oh yeah we give you a percentage of what you bought since we are only a buy and sell store"... after spending $330 they gave me $260 credit to shop. Not only is this very scammy but it's also a way to have a customer never return. Will never trust this store after this experience.
-
January 2024 by Dealing With Friends
I thought this place was "cool" kicks yet my experience there wasn't cool. The guy Jay didn't show any customer service. He seemed really annoyed and didn't even greet me or say hello. He just gave me a straight faced attitude everyone and there seem cool except for him mavbe I came in on a bad day? But I was hoping to trade the same shoe just for a different size and a smaller size 2 in my size was worth a little more. Plus I had the receipt of the original purchase of where I got them for retail when they didn't even have the receipt for there's. They wanted to charge me an extra $50 just to trade I don't get that. How is that a trade. I came over an hour away using my gas and I was just trying to get them for my girlfriend because that's her size a 5.5 now everyone going is trying to get the size and flip it to make more money was just trying to do an even exchange you guys we're gonna overcharge for that size anyways but honestly, the guy Jay ruined my experience there his energy seemed real negative while everyone else was nice and happy he gave me smart remark, answers, saying how " no one in the world would do an even trade for you" well that's not true because other stores have helped me before in the past doing that I just thought y'all would be cool and we're going to bless me with an even exchange didn't think you guys are gonna charge me an extra 50 bucks just to exchange. BUT I DO WANNA SAY I highly appreciate landyn (lando) the real MVP and actual nice person real good customer service. He's the one I messaged on Instagram about the size he let me know y'all had that size. sucks that he isn't in charge because he had to ask the other guy if he could do the trade Lando you are the nicest one there thank you for at least helping me bro.
-
January 2024 by Jacob T.
I thought this place was "cool" kicks yet my experience there wasn't cool. The guy Jay didn't show any customer service. He seemed really annoyed and didn't even greet me or say hello. He just gave me a straight faced attitude everyone and there seem cool except for him maybe I came in on a bad day? But I was hoping to trade the same shoe just for a different size and a smaller size 2 in my size was worth a little more. Plus I had the receipt of the original purchase of where I got them for retail when they didn't even have the receipt for there's. They wanted to charge me an extra $50 just to trade I don't get that. How is that a trade. I came over an hour away using my gas and I was just trying to get them for my girlfriend because that's her size a 5.5 now everyone going is trying to get the size and flip it to make more money was just trying to do an even exchange you guys we're gonna overcharge for that size anyways but honestly, the guy Jay ruined my experience there his energy seemed real negative while everyone else was nice and happy he gave me smart remark, answers, saying how " no one in the world would do an even trade for you" well that's not true because other stores have helped me before in the past doing that I just thought y'all would be cool and we're going to bless me with an even exchange I didn't think you guys are gonna charge me an extra 50 bucks just to exchange. BUT I DO WANNA SAY I highly appreciate landyn (lando) the real MVP and actual nice person real good customer service. He's the one I messaged on Instagram about the size he let me know y'all had that size. sucks that he isn't in charge because he had to ask the other guy if he could do the trade Lando you are the nicest one there thank you for at least helping me bro.
-
January 2024 by Raaid Khattak
An exceptional destination for sneaker enthusiasts in LA. Step into a captivating store that perfectly embodies the vibrant hypebeast culture. The friendly staff goes above and beyond to ensure you have a memorable shopping experience. With an impressive selection and reasonable prices, Cool Kicks stands out as the go-to spot in LA for those seeking the hottest sneaker finds. Don't miss the chance to elevate your sneaker game at Cool Kicks.
-
December 2023 by Keisha
This place is great. Took my 8 year old son in to get some new sneakers and he was treated great. He was upset after an issue at another store up the street. They let him try on a bunch of new Jordans and Yeezys and we got a really good deal on 3 pairs of shoes. All the employees are very nice and helpful.
-
December 2023 by Katherine Cudlip
My son was stoked to go here to see all the bright colored shoes in perfect rows. He wanted to meet Rami, but unfortunately he wasn't there. He found the shoe he wanted in less than 20 minutes which was surprising for him. The whole experience was pretty fun for him he watches on YouTube all the time to get to know the different shoes. He's a little obsessed with basketball and shoes at the moment. Staff were attentive and friendly as well. ✌️