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March 2024 by Anna P.
I consigned with this store numerous pieces and when I asked for my clothes back within the time frame indicated in the contract, I was told they couldn't find them. No accounting on their side for the lost items. Someone mentioned here that she has written in her contract , in the small print, that the store is not responsible for lost or stolen items. I suggest to those who are thinking to consign with this store TO CROSS OUT that part from the contract . It 'd be useful if your items disappear too and you want to take the owner to small court to get reimbursed. As for shopping there, the store is terribly overpriced.
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January 2024 by Kateasa L.
She's extremely rude. I didn't even waste time scheduling an appointment. It is appointment only, although they rarely answer the phone. I was aware, but in case you aren't, the dresses are used. I suggest going elsewhere.
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August 2023 by Karin M.
The owner takes an item like my wedding dress and then won't see you for months while you try to get it back. She told me that June was wedding season and I would have to pick up my wedding dress later. That would mean missing the deadline for picking it up. She assured me that this was fine. And now she says she won't give it back to me because "she's not a storage facility". I just want it back because it's beautiful and I know I could sell it on therealreal.com or just keep it for a festive "wear white" evening. It is a very slinky ivory evening gown from a well known designer and I ended up not wearing it for my wedding because our venue changed and it did not feel right anymore. So I'm frustrated. I will have my lawyer husband look into it.
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June 2023 by kellie grehan
I’m actually in shock at how the owner just treated me.
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June 2023 by Alicia R.
Worse customer service ever. She tried to bully into buying something and when I wanted to think about it she tried to belittle me. I'm really surprised she's in business. The worst part is I actually was going to buy something until she started bullying me. Stay away!
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April 2023 by Kelly B.
Just like the other reviews say.Don't waste your time.Every other high end vintage store in LA is 100% better than this one. I forgot how unwelcoming the owner of the store is I went in thinking times have changed after the pandemic, but she is so rude and doesn't make you feel welcome at all in the store I will not be coming back... What a shame
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August 2022 by Kevin M.
Go to this place and sell your stuff if you want to get ripped off. I unfortunately cannot promote a place where the owner is a scam artist as well as very rude. Normally, I live by, If you don't have nothing nice to say don't say at it all. This is a very minor exception. I would hate for you to get scammed to
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August 2022 by Sheri Cardona
RUDE AF. This woman judges you immediately at the door on whether you should be able to come in. We took our money elsewhere. Do not bother. She doesn’t deserve the business
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June 2022 by Hope G.
Do not do business with. A total con. She takes your items on consignment. Lies. Does not pay you. I asked to return my items and will not give back. Horrible. A real thief
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May 2022 by Kathy Glassford
Never meet your heroes. I read her book and it changed the way I shopped forever. When she was in Toronto at a clothing show I approached her to tell her that and she was very rude and dismissive.
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December 2021 by anh castro
5 months after my review, I received a response from the owner, apologizing for my dissatisfaction with her business but refuting my findings. She even went as far as alleging that my review was slanderous to her business. Not 5 days, not 5 weeks, but 5 months later... so "timely" is not an adverb I used to describe any part of my experience with this business. I can think of a few adjectives and adverbs but, in an effort to keep this succinct, I will address this owner's allegation of slander. I wholeheartedly disagree. I posted what I experienced. However, to avoid any confusion, I have removed my original post. To anyone who takes the time to research and read reviews prior to connecting with any business, I would like to leave you with this- if my post about this business does nothing to persuade you, do read and heed the warnings of Mr. Barton. I am steadfast in my commitment to never work with this business again.
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December 2021 by Anh C.
Do not ever send anything of value to this shop for consignment. For me, I wouldn't even leave a sock. Heed the warnings of all who have given the Paper Bag Princess and its owner their business. Don't do it! Go anywhere else but here! I wish there was an option for a 0 star!
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November 2021 by Yuwen Wang
Extremely rude shop owner who would not let us enter the store. We politely walked away and she proceeded to make rude comments under her breath.
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October 2021 by Tattoo Mark's Estate Sales
Owner is wonderful, great stuff
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September 2021 by Julia Guo
The owner straight up told me to shop at Buffalo Exchange lmaoooo good for her