The Shade Store, a family-owned business handcrafted in the USA since 1946, provides the finest custom window treatments including Shades, Blinds, and Drapery. Customers can visit the Palo Alto - University Ave. showroom to meet Design Consultants and experience interactive product displays. All materials, including exclusive designer fabrics, are available as swatches in-showroom and online. The Shade Store offers free measurements to ensure window treatments fit perfectly, and all orders are custom-made and ship free in 10 days or less. Reviewers have praised the excellent service and experience at The Shade Store. Janice, a Design Consultant, was described as very helpful, respectful, and responsive throughout the selection and installation process. Another customer, who worked with Janice, had an issue with their first order, but Janice quickly resolved the misunderstanding and provided excellent service. The whole process, from the design phase to the professional installation, was described as streamlined, professional, and enjoyable by customers. The Design Consultants, such as Kenneth and Michelle, were praised for their patience, accommodation, and ability to understand the customer's needs. The installers, John, William, and Andrew Gould, were also commended for their professionalism and expertise in handling even the most challenging architectural situations. Overall, customers expressed their satisfaction with the competitive prices, top-quality products, and exceptional service provided by The Shade Store.
Janice was great to work with. She was very helpful, respectful, and responsive from the start. The entire process of selecting designs, types of shades, and installation for two sets of shades (bathroom and master bedroom) was easy. Very happy with the final produce and will return to Janice and The Shade Store next time.
December 2023
We worked with Janice McCormick and the experience and service have been great. Even though there was an issue with our first order, she quickly took care of the misunderstanding and provided excellent service to make it all right. We will definitely call Janice and The Shade Store for the next window treatments.
December 2022
Working with our sales rep Janice McCormick was a great experience, she was super helpful throughout the whole process and delivered on a great product. Andrew Gould was our installer and he was also fantastic.
