November 2021 by Linsey R.
There's quite a bit of work that needs to be done as it relates to the knowledge of the scheduling staff. I wasted so much time that could have been prevented if the staff answering phones were more knowledgeable about the services provided in the office. I am new to the area and searched for a new primary care provider through my insurance. I was then able to request a visit through the website. I was contacted via phone to schedule an appointment. At this time, I communicated that I was looking for new primary care and tb test. I was scheduled for an appointment. I was later contacted to reschedule because the provider would not be in on the day my appointment was scheduled. At this point, I communicated again what I needed. The person I was speaking too was not sure about the the tb test, so she asked a manager who then got on the phone with me and confirmed that they would be able to do a tb test. We rescheduled. I show up for my appointment and was told that the tb test was back ordered and that it would arrive the next day but they wanted to double check on it. I was then greeted by the provider who I was scheduled with. They explained to me that the office does not serve as primary care nor do they typically offer tb tests. There was an attempt to try to figure out a way to get a tb test done, but I opted to just find an office who could serve as primary care. The staff was nice but this was quite a frustrating experience and a big waste of time that could have been prevented on the first or second phone call when I communicated exactly what I was scheduling for. I could not trust an office this disorganized with actual medical care.
