Top Nails offers a mix of experiences for customers. Some have found the service lacking, with complaints about quick and inadequate nail care during pedicures, leading to disappointment in quality for the price. However, many also praise the salon for its cleanliness, ambiance, and friendly staff. Repeat visitors appreciate the personalized services, especially for French tips and acrylic nails. The owner is noted for her knowledge and kindness. Customers enjoy the convenient location and fair pricing, particularly with options like Gel-X. While there are minor cleanliness issues in detail work, many believe the value is good, especially for gel manicures at $35. Overall, Top Nails has a blend of dedicated service and areas for improvement.