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August 2023 by Heather Christie
Donavan single-handedly restored my faith in U-Haul. He was smart, helpful, responsive, and on top of my issues with delivery. He deserves praise and recognition! Thank you Donavan!
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August 2023 by Katrina Allen
Very caring and compassionateConcerned about the Patrons and their situations!i thank God for Mr.Donavon❤️??
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April 2023 by Mikayla Ruggles
This Uhaul location is stellar. The employees here are a group of stand out people who went out of their way to do their jobs well. Al and Cameron were especially helpful in my ubox load up, but I interacted with many different employees and they all were professional, kind, and helpful. Such a positive experience, thank you.
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February 2023 by George Marquez
Not comfortable with this store but they do an exceptional job just the location they are in
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December 2022 by Morgan Taylor
Had a fantastic experience here. Was able to ship my items from NY to LA, and extend my storage easily. When I needed to retrieve all I had to do was call and setup a pickup time and they had my box ready that day and hitched to my vehicle. Returned same day, it was so easy and the team there was very helpful.
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October 2022 by Isaiah Fleischer
I stored a UBox with them, and they kept charging me rent even after they had delivered my box. They also kept telling me they would send me invoices for all of the charges but never followed through. Impossible to get any of them to pick up the phone without getting sent to the national service center which is entirely unhelpful. Will not be using them again. Recommend using a credit card to make payments so you can dispute their charges when they try to charge you for products you never bought.
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September 2022 by Peter Killackey
Ever seen Indiana Jones? In the warehouse full of boxes? That’s what we got here Homies
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June 2022 by Stefany Munoz
This is the second terrible experience I've had with U-Haul and U-Boxes. This time the issue was about a delivery that never happened because they failed to call the correct person about the delivery time. Instead they called the wrong person (only once) and then said because the person didn't answer they would no longer be able to deliver the U-Box. This is despite the fact that I had already been charged $400 for this service. In addition to this a person at the store wrongly told me to call MovingHelp.com about the delivery and to set it up with them. I spent over and hour between waiting on hold and chatting with an agent only to find out it would be another $300 for delivery (Mind you I was already charged $100 for the delivery throguh Uhaul). It all just feels like a scam and poorly run. No one seems to be able to help or know what to do about this. I will be fighting the charges since the serves I paid for were not delivered on.
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May 2022 by Laura Snell
Friendly & professional staff, especially Don & Tim! I was stuck in traffic on my way from San Diego, but they helped me get into my box “after hours” even though last access was supposed to be at 4:30pm. Don even helped me open one of my master locks that had been bumped & broken during transit. Overall wonderful experience. Thank you, Don & Tim!
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April 2022 by Jess B
All of the guys that were working the times I was dropping off and accessing my Ubox were super friendly and professional. Donovan the manager is helpful and accommodating, and Al and the other team members were all really accommodating as well, even when I was scheduling access to my storage pod very last minute. Would recommend them 100%.
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November 2021 by Julie Rodriguez
My U Box order moving from Minneapolis to LA has been an absolute mess over the course of 2 months and one thing after another, changes between this location and the downtown location, like 6 receipts, so many issues, etc. When I had an overcharge between different receipts, Britney at this Alameda location was one of the very few competent Uhaul reps I’ve ever dealt with. She was thorough and efficient and worked to help me out and get me a refund for the overcharges. Thanks again, Britney!
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November 2021 by Nacho Memo》
Excellent Simple And Efficant All Good Customer Services All Locations And Home Base Coordination
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August 2021 by Ian Larry
Fast service.
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August 2021 by David Perez
Understaffed
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May 2021 by Terry
Friendly, professional, helpful staff. I called the evening before our pick-up of our UBox and the next morning they were prepared within minutes for our unload. Teamwork evident there and everything went well- In and out within an hour. It is a tight area for unloading but they did provide a space that worked out well.
