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December 2023 by Raymond Reich
Gentleman was very kind, smooth experience, no unexpected charges. Thank you!
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October 2023 by Dieter Kiesel
I needed a last minute after hours drop off Uhaul location. Though this location didn’t have the cargo van I needed, the helpful guy on the phone was able to make a reservation for one at another location.
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September 2023 by Bless Karl
HORRIBLE CUSTOMER SERVICE!!!The guy asked for my phone number: I spelled it to him 5 times and he started YELLING AT ME coz he was so stupid to comprehend things. I live in LA since 2006, and I don’t have an accent and have a very sweet voice and professional attitude.And then he hang up the phone!Boo ???????????
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July 2023 by Maksim Erdai
I reserved a van today at U-Haul Crenshaw through the app, I chose a one-way option. Then, when I got to the pick up location and confirmed amount of mileages and duration of renting, the staff guy said it’s impossible for this van to make a one-way and I must return the van to the same location. I was confused about it and was thinking about how it could be as I chose this option on the app. The staff guy convinced me it will be cheaper to return this van to the same location instead taking another one with one-way option and he said it’ll be around $100 instead approximately $50 for in-town, so I agreed with him. After that, when I returned the van, I saw that I’m charged much more than was expected and that guy and the app showed me, and I realised that it’s because that guy named a price with amount of mileages in my one-way direction. So that guy just mixed up everything and told me incorrect information. I really disappointed this first experience with U-Haul. In addition, I added 2 medium sized boxes to my order in the app and of course I was charged for it but this guy let me without these boxes, I realised it only when I was far away from that place. So I’d like to get a refund for these boxes weren’t given to me. And I’d like to know what we can do in this situation when the stuff member just confused me and I had to pay much more in the end.
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June 2023 by Niki Gg
My U-Haul rental experience was really great here. I reserved the van I needed for today. Gave my license info along with credit card info. Did my moving business and returned the U-Haul. I don’t understand why some people complained and gave this area a 1 star. I arrived 20 minutes late and he was nice enough to drop the after hour charge amount. Big thanks and I’ll be back for more business :)
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June 2022 by A. Efkan K.
Very very bad service, who was working at the shop he called me motherfcker because he want me park the truck very tight parking lot which I didn't feel safe and I parked in front of the shop (safe and legal parking) then he got upset and called me motherfcker. + shop is super dirty and smells horrible becahe has dog in the shop.
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September 2021 by Alia
Truck was not ready at my reservation time, the man helping was incredibly condescending and rude, take your business elsewhere.
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August 2021 by irma morales
Excelent,
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June 2021 by Zaidal Obagi
When I arrived at the drop off location, I asked the guy if he needed anything else from me and he said not unless you have any money. It was not funny and made me feel uncomfortable. He also took the keys without going over any forms or the vehicle with me. I knew I dropped the vehicle off with enough gas because it was not a burden for me to have filled it up earlier that day, however I knew I was over the gas requirement so I did not bother. He documented that my gas was below the gas line and charge me an extra $30 to fill it up as I saw in an email after I already left. I should have taken a picture myself, but only took pictures of my car parked on the outside of the locationWhen I called customer service, they claimed that he said he documented it correctly. I asked them to ask him to send them a picture as proof, however he did not take a picture to show them and it is just his word against mine. This was after having the drop off location changed on me four times within the last 24 hours and resulting in this place, which was not even the closest one to me, and made me waste gas in the first place as well as a large time of my day.
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May 2021 by Brandon S.
Rude when picking up the phone! Very bad customer service. I wouldn't recommend this location. If no stars was an option , that would be my choice.
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May 2021 by gregory stubenazy
Professional courteous service. Rick will direct you to the nearest available vehicle available and have you on your way.
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April 2021 by Khoi To
Friendliest customer service around! It was a pleasure to deal with him! Highly recommend.
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April 2020 by Angelica J.
I went here about a week ago one rainy afternoon with my partner to rent a uhaul. It said online that they were open but when we get there we knocked, because doors were closed. Eventually a man yells "hello" out the window, In which I reply that we're looking to rent a uhaul, he then goes "we're closed" so I kindly tell him that he should update his info online to save everyone the trouble of coming, he then starts yelling and cursing at us "to get the f*** off his properly" and so on. I can confidently say I will NEVER bring any business to this incredibly rude and inappropriate man, ever.
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April 2020 by Mary M.
I rented a uhaul on the 19th at 330 PM and returned it the 20th 11 am with the gas filled. The place was closed even though it was listed as open so I called where a very rude man told me he was closed and would not take me uhaul return. He yelled at me and said said I had to call uhaul. While I was doing that in the truck he came out and yelled at me to give him the key and grabbed it out of my hand got in the truck and drove away. No contract check, mileage check or gas check. Just drove down the street. 3 days later I get hit with an additional 3 days taxes, fee, insurance and gas. I have called uhaul 5 times now with no refund. Always told "a manager will call". If you want to be swindled, have your money stolen and be treated the utmost disrespect this is the spot for you!
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March 2020 by BISHOP L J GUILLORY
Best U-Haul in Los Angels. Ricky, works hard to get it done and if he can't he will order it from another U-Haul and Have You Smiling and on your way!
